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PFSweb Reports Third Quarter 2020 Results

- Reports Record Q3 Service Fee Revenue Driven by Continued Robust eCommerce Demand and Elevated Fulfillment Volumes -

- Raises 2020 Outlook Ahead of Expected Record Holiday Season -

ALLEN, Texas, Nov. 06, 2020 (GLOBE NEWSWIRE) -- PFSweb, Inc. (NASDAQ: PFSW), a global commerce services company, is reporting results for the third quarter ended September 30, 2020.

“We continue to experience robust eCommerce demand and significantly elevated fulfillment volumes as we support our clients through a dynamic online retail environment ahead of the holiday season,” said Mike Willoughby, CEO of PFSweb. “This led to strong growth for each business unit and double-digit year-over-year increases in consolidated SFE revenue and adjusted EBITDA for the quarter. Through a combination of our at-home professional services, contact center and corporate teams, along with our front-line fulfillment center personnel, our global workforce is operating at high levels of productivity, while closely adhering to COVID-19 protocols and precautions to enhance employee safety. I am proud of our adaptability and operational strength across both our PFS and LiveArea segments of our business.”

Q3 2020 Highlights vs. Q3 2019

  • Total revenues increased 13% to $77.1 million.
  • Service fee equivalent (SFE) revenue (a non-GAAP measure defined and reconciled below) increased 21% to $60.4 million.
  • Service fee gross margin was 32.1% compared to 34.9%.
  • Net loss was $2.8 million or $(0.14) per share, compared to a net loss of $1.6 million or $(0.08).
  • Adjusted EBITDA (a non-GAAP measure defined and reconciled below) increased 10% to $3.4 million compared to $3.1 million.

“We have been making both operational and strategic investments across both business segments. Strategically, we recently announced the opening of two new PFS fulfillment centers, added key LiveArea leadership personnel and expanded our service offerings to new geographies, all in preparation for what we anticipate will be durable eCommerce tailwinds as we head into 2021.

“Operationally, we are ramping our front-line work force across our fulfillment centers and expanding our at-home call center teams ahead of what we anticipate will be a record holiday season. While this has increased our PFS operating costs during the quarter, as expected, I believe we are well-positioned for the holiday peak fulfillment period as well as sustained long-term growth for both PFS and LiveArea as the eCommerce landscape continues to evolve.

“As a result of continued heightened PFS fulfillment volumes and strong momentum in LiveArea, we are increasing our 2020 outlook and now expect consolidated SFE revenue growth to be in the mid-teens and continue to expect adjusted EBITDA margin expansion compared to 2019.”

Third Quarter 2020 Financial Results
Total revenues in the third quarter of 2020 increased 13% to $77.1 million compared to $68.0 million in the same period of 2019. Service fee revenue in the third quarter increased 21% to $60.2 million compared to $49.6 million in the third quarter of last year. Product revenue from the company’s last remaining client under this legacy business model was $4.2 million compared to $6.6 million in the same period of 2019.

SFE revenue in the third quarter of 2020 increased 21% to $60.4 million compared to $49.9 million in the year-ago quarter. The increase was primarily driven by ongoing elevated fulfillment activity in PFS, as well as double-digit growth in LiveArea.

Service fee gross margin in the third quarter of 2020 was 32.1% compared to 34.9% in the same period of 2019. The decrease was primarily attributable to changes in revenue mix and increased fulfillment labor costs during the quarter. Gross margins for both segments continued to be within the guidance range of 25% to 30% for the PFS segment and 40% to 50% for the LiveArea segment.

Net loss in the third quarter of 2020 was $2.8 million or $(0.14) per share compared to a net loss of $1.6 million or $(0.08) in the same period of 2019. Net loss included the impact of $3.2 million of stock-based compensation expense in the third quarter of 2020 as compared to $0.9 million in the same period in the prior year.

Adjusted EBITDA in the third quarter increased 10% to $3.4 million compared to $3.1 million in the year-ago quarter. The increase was primarily due to sustained strength in SFE revenue growth, partially offset by expected increased costs in the PFS segment applicable to fulfillment-related labor costs and preparations for the holiday season. As a percentage of SFE revenue, adjusted EBITDA margin was 5.7% compared to 6.3% in the same period of 2019.

Non-GAAP net income (a non-GAAP measure defined and reconciled below) increased to $0.7 million in the third quarter of 2020 compared to $0.4 million in the third quarter of 2019.

At September 30, 2020, net debt (a non-GAAP measure defined and reconciled below as total debt, excluding operating lease liabilities, less cash and cash equivalents) was $29.1 million compared to $25.4 million at December 31, 2019.

Cash and cash equivalents at September 30, 2020 totaled $10.4 million compared to $12.4 million at December 31, 2019, and total debt was $39.5 million compared to $37.8 million at the end of last year.

2020 Outlook
In light of ongoing high demand in the company’s PFS segment, as well as LiveArea’s continued strong performance and record pipeline, PFSweb has increased its expectations for consolidated SFE revenue growth to be in the mid-teens compared to 2019 (previously expected between 9% and 12% growth), while continuing to expect growth for each of its business units in 2020. Coupled with a sustained focus on prudent cost management, PFSweb also expects adjusted EBITDA margin improvement in 2020 when compared to the prior year.

COVID-19 Response
PFSweb maintains information related to its ongoing response to the COVID-19 crisis on its corporate website at www.pfsweb.com/covid-19-response/.

Conference Call
PFSweb will conduct a conference call today at 8:30 a.m. Eastern time to discuss its results for the third quarter ended September 30, 2020.

PFSweb management will host the conference call, followed by a question and answer period.

Date: Friday, November 6, 2020
Time: 8:30 a.m. Eastern time (5:30 a.m. Pacific time)
Toll-free dial-in number: (866) 220-4153
International dial-in number: (864) 663-5228
Conference ID: 1176494

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Investor Relations at 1-949-574-3860.

The conference call will be broadcast live and available for replay here and via the investor relations section of the company’s website at www.pfsweb.com.

A replay of the conference call will be available after 11:30 a.m. Eastern time on the same day through November 20, 2020.

Toll-free replay number: (855) 859-2056
International replay number: (404) 537-3406
Replay ID: 1176494

About PFSweb, Inc.
PFSweb (NASDAQ: PFSW) is a global commerce services company that manages the online customer shopping experience on behalf of major branded manufacturers and retailers. Across two business units – LiveArea for data-driven marketing and omnichannel experience design through technology selection, platform implementation and orchestrated services, and PFS for order fulfillment, contact center, payment processing/fraud management, and order management services – they provide solutions to a broad range of Fortune 500® companies and household brand names such as Procter & Gamble, L’Oréal USA, ASICS, Pandora, Ralph Lauren, Shiseido Americas, the United States Mint, and many more. PFSweb enables these brands to provide a more convenient and brand-centric online shopping experience through both traditional and online business channels. The company is headquartered in Allen, TX with additional locations around the globe. For more information, visit www.pfsweb.com.

Non-GAAP Financial Measures
This news release contains certain non-GAAP measures, including non-GAAP net income (loss), net debt, earnings before interest, income taxes, depreciation and amortization (EBITDA), adjusted EBITDA and service fee equivalent revenue.

Non-GAAP net income (loss) represents net income (loss) calculated in accordance with U.S. GAAP as adjusted for the impact of non-cash stock-based compensation expense, acquisition-related, restructuring and other costs (including certain client related bankruptcy costs), amortization of acquisition-related intangible assets and deferred tax expense for goodwill amortization.

EBITDA represents earnings (or losses) before interest, income taxes, depreciation, and amortization. Adjusted EBITDA further eliminates the effect of stock-based compensation, as well as acquisition-related, restructuring, and other costs (including certain client related bankruptcy costs).

Service fee equivalent revenue represents service fee revenue plus the gross profit earned on product revenue and does not alter existing revenue recognition.

Non-GAAP net income (loss), EBITDA, adjusted EBITDA and service fee equivalent revenue are used by management, analysts, investors and other interested parties in evaluating our operating performance compared to that of other companies in our industry. The calculation of non-GAAP net income (loss) eliminates the effect of stock-based compensation, acquisition-related, restructuring and other costs (including certain client related bankruptcy costs), amortization of acquisition-related intangible assets, and deferred tax expense for goodwill amortization, and EBITDA and adjusted EBITDA further eliminate the effect of financing, remaining income taxes and the accounting effects of capital spending, which items may vary from different companies for reasons unrelated to overall operating performance. Service fee equivalent revenue allows client contracts with similar operational support models but different financial models to be combined as if all contracts were being operated on a service fee revenue basis.

Net debt represents total debt, excluding operating lease liabilities, less cash and cash equivalents.

PFS believes these non-GAAP measures provide useful information to both management and investors by focusing on certain operational metrics and excluding certain expenses in order to present its core operating performance and results. These measures should be considered in addition to results prepared in accordance with GAAP, but should not be considered a substitute for, or superior to, GAAP results. The non-GAAP measures included in this press release have been reconciled to the GAAP results in the attached tables.

Forward-Looking Statements
The matters discussed herein consist of forward-looking information under the Private Securities Litigation Reform Act of 1995 and is subject to and involves risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. You can identify these forward-looking statements by words such as “may,” “will,” “would,” “should,” “could,” “expect,” “anticipate,” “believe,” “intend,” “plan,” “potential,” “project,” “seek,” “strive,” “predict,” “continue,” “target,” and “estimate” and other similar expressions. These forward-looking statements involve risks and uncertainties and may include assumptions as to how we may perform in the future, including the impact of the COVID-19 pandemic on our business, results of operations and global economic conditions. Although we believe the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee these expectations will actually be achieved. PFS' Annual Report on Form 10-K, as amended, for the year ended December 31, 2019 and any subsequent amendments or quarterly reports on Form 10-Q identify certain factors that could cause actual results to differ materially from those projected in any forward looking statements made and investors are advised to review the periodic reports of the company and the Risk Factors described therein. PFS undertakes no obligation to update publicly any forward-looking statement for any reason, even if new information becomes available or other events occur in the future. There may be additional risks that we do not currently view as material or that are not presently known.

Company Contact:
Michael C. Willoughby
Chief Executive Officer
Or
Thomas J. Madden
Chief Financial Officer
1-972-881-2900

Investor Relations:
Sean Mansouri, CFA
Gateway Investor Relations
1-949-574-3860
PFSW@gatewayir.com

 

       
       
PFSweb, Inc. and Subsidiaries
Condensed Consolidated Balance Sheets
(In Thousands, Except Share Data)
       
  (Unaudited)    
  September 30,   December 31,
    2020       2019  
ASSETS      
CURRENT ASSETS:      
Cash and cash equivalents $ 10,397     $ 12,434  
Restricted cash   214       214  
Accounts receivable, net of allowance for doubtful accounts of $1,437 and $1,071 at September 30, 2020 and December 31, 2019, respectively   56,156       72,262  
Inventories, net of reserves of $128 and $291 at September 30, 2020 and December 31, 2019, respectively   5,086       3,281  
Other receivables   3,199       3,324  
Prepaid expenses and other current assets   7,213       6,954  
Total current assets   82,265       98,469  
       
PROPERTY AND EQUIPMENT, net   19,546       18,436  
OPERATING LEASE RIGHT-OF-USE ASSETS, net   36,529       36,403  
IDENTIFIABLE INTANGIBLES, net   772       1,135  
GOODWILL   45,192       45,393  
OTHER ASSETS   3,919       3,772  
Total assets $ 188,223     $ 203,608  
       
LIABILITIES AND SHAREHOLDERS' EQUITY      
CURRENT LIABILITIES:      
Trade accounts payable $ 22,907     $ 44,640  
Accrued expenses   23,431       21,625  
Current portion of operating lease liabilities   9,491       8,904  
Current portion of long-term debt and capital lease obligations   3,155       2,971  
Deferred revenues   3,031       6,058  
Total current liabilities   62,015       84,198  
       
LONG-TERM DEBT AND CAPITAL LEASE OBLIGATIONS, less current portion   36,334       34,829  
DEFERRED REVENUES, less current portion   1,528       1,398  
OPERATING LEASE LIABILITIES   31,777       33,295  
OTHER LIABILITIES   5,828       3,046  
Total liabilities   137,482       156,766  
       
COMMITMENTS AND CONTINGENCIES      
       
SHAREHOLDERS' EQUITY:      
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding   -       -  
Common stock, $0.001 par value; 35,000,000 shares authorized; 20,281,638 and 19,465,877 issued at September 30, 2020 and December 31, 2019, respectively; and 20,248,171 and 19,432,410 outstanding at September 30, 2020 and December 31, 2019, respectively   20       19  
Additional paid-in capital   166,204       158,192  
Accumulated deficit   (113,980 )     (109,943 )
Accumulated other comprehensive income   (1,378 )     (1,301 )
Treasury stock at cost, 33,467 shares   (125 )     (125 )
Total shareholders' equity   50,741       46,842  
Total liabilities and shareholders' equity $ 188,223     $ 203,608  
       

 

                 
PFSweb, Inc. and Subsidiaries  
Unaudited Condensed Consolidated Statements of Operations  
(In Thousands, Except Per Share Data)  
                 
  Three Months Ended   Nine Months Ended  
  September 30,   September 30,  
    2020       2019       2020       2019    
REVENUES:                
Service fee revenue $ 60,194     $ 49,602     $ 176,488     $ 151,371    
Product revenue, net   4,229       6,579       17,677       20,216    
Pass-through revenue   12,661       11,810       42,053       37,063    
Total revenues   77,084       67,991       236,218       208,650    
                 
COSTS OF REVENUES:                
Cost of service fee revenue   40,877       32,296       116,358       99,062    
Cost of product revenue   4,019       6,250       16,732       19,117    
Cost of pass-through revenue   12,661       11,810       42,053       37,063    
Total costs of revenues   57,557       50,356       175,143       155,242    
Gross profit   19,527       17,635       61,075       53,408    
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES   21,389       18,886       62,301       55,329    
Loss from operations   (1,862 )     (1,251 )     (1,226 )     (1,921 )  
INTEREST EXPENSE, net   365       458       1,154       1,418    
Loss before income taxes   (2,227 )     (1,709 )     (2,380 )     (3,339 )  
INCOME TAX EXPENSE (BENEFIT), net   592       (71 )     1,657       438    
NET LOSS   (2,819 )     (1,638 )     (4,037 )     (3,777 )  
NON-GAAP NET INCOME $ 687     $ 357     $ 6,295     $ 976    
                 
NET LOSS PER SHARE:                
Basic $ (0.14 )   $ (0.08 )   $ (0.20 )   $ (0.19 )  
Diluted $ (0.14 )   $ (0.08 )   $ (0.20 )   $ (0.19 )  
                 
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:                
Basic   20,211       19,432       19,899       19,454    
Diluted   20,211       19,432       19,899       19,454    
                 
EBITDA $ 167     $ 1,423     $ 5,052     $ 6,021    
ADJUSTED EBITDA $ 3,427     $ 3,121     $ 14,629     $ 9,884    
                 
                 

 

PFSweb, Inc. and Subsidiaries
Unaudited Reconciliation of Certain Non-GAAP Items to GAAP
(In Thousands)
               
  Three Months Ended   Nine Months Ended
  September 30,   September 30,
    2020       2019       2020       2019  
               
NET LOSS $ (2,819 )   $ (1,638 )   $ (4,037 )   $ (3,777 )
Income tax expense (benefit), net   592       (71 )     1,657       438  
Interest expense, net   365       458       1,154       1,418  
Depreciation and amortization   2,029       2,674       6,278       7,942  
EBITDA   167       1,423       5,052       6,021  
Stock-based compensation   3,235       852       8,934       2,181  
Acquisition-related, restructuring and other costs   25       846       643       1,682  
ADJUSTED EBITDA $ 3,427     $ 3,121     $ 14,629     $ 9,884  
               
               
  Three Months Ended   Nine Months Ended
  September 30,   September 30,
    2020       2019       2020       2019  
               
NET LOSS $ (2,819 )   $ (1,638 )   $ (4,037 )   $ (3,777 )
Stock-based compensation   3,235       852       8,934       2,181  
Amortization of acquisition-related intangible assets   116       167       361       501  
Acquisition-related, restructuring and other costs   25       846       643       1,682  
Deferred tax expense - goodwill amortization   130       130       394       389  
NON-GAAP NET INCOME $ 687     $ 357     $ 6,295     $ 976  
               
  Three Months Ended   Nine Months Ended
  September 30,   September 30,
    2020       2019       2020       2019  
               
TOTAL REVENUES $ 77,084     $ 67,991     $ 236,218     $ 208,650  
Pass-through revenue   (12,661 )     (11,810 )     (42,053 )     (37,063 )
Cost of product revenue   (4,019 )     (6,250 )     (16,732 )     (19,117 )
SERVICE FEE EQUIVALENT REVENUE $ 60,404     $ 49,931     $ 177,433     $ 152,470  
 
 

 

PFSweb, Inc. and Subsidiaries  
Unaudited Consolidated Segment Information  
and Reconciliation of Certain Non-GAAP Items to GAAP  
(In Thousands)  
                 
The segment financial data for the three and nine months ended September 30, 2020 and 2019, reflect the financial performance for each of the segments based on the current financial presentation reviewed by the company’s Chief Operating Decision Makers. The company is continuing to evaluate its segregation of costs among the business units, including an effort to further allocate certain Corporate costs into the two operating business units to enhance cost focus and responsibility.  
                 
  Three Months Ended   Nine Months Ended  
  September 30,   September 30,  
    2020       2019       2020       2019    
PFS Operations                
Revenues:                
Service fee revenue $ 39,339     $ 31,176     $ 114,184     $ 95,930    
Product revenue, net   4,229       6,579       17,677       20,216    
Pass-through revenue   11,836       10,760       39,708       35,049    
Total revenues   55,404       48,515       171,569       151,195    
Costs of revenues:                
Cost of service fee revenue   29,658       22,349       82,397       69,023    
Cost of product revenue   4,019       6,250       16,732       19,117    
Cost of pass-through revenue   11,836       10,760       39,708       35,049    
Total costs of revenues   45,513       39,359       138,837       123,189    
Gross profit   9,891       9,156       32,732       28,006    
Direct operating expenses   7,353       7,454       22,702       21,649    
Direct contribution   2,538       1,702       10,030       6,357    
Depreciation and amortization   1,616       2,120       4,811       6,153    
Stock-based compensation   817       144       1,757       379    
Acquisition-related, restructuring and other costs   25       914       762       1,401    
ADJUSTED EBITDA $ 4,996     $ 4,880     $ 17,360     $ 14,290    
                 
TOTAL REVENUES $ 55,404     $ 48,515     $ 171,569     $ 151,195    
Pass-through revenue   (11,836 )     (10,760 )     (39,708 )     (35,049 )  
Cost of product revenue   (4,019 )     (6,250 )     (16,732 )     (19,117 )  
SERVICE FEE EQUIVALENT REVENUE $ 39,549     $ 31,505     $ 115,129     $ 97,029    
                 
                 

 

PFSweb, Inc. and Subsidiaries
Unaudited Consolidated Segment Information
and Reconciliation of Certain Non-GAAP Items to GAAP
(In Thousands)
               
  Three Months Ended   Nine Months Ended
  September 30,   September 30,
    2020       2019       2020       2019  
LiveArea Professional Services              
Revenues:              
Service fee revenue $ 20,855     $ 18,426     $ 62,304     $ 55,441  
Pass-through revenue   825       1,050       2,345       2,014  
Total revenues   21,680       19,476       64,649       57,455  
Costs of revenues:              
Cost of service fee revenue   11,219       9,947       33,961       30,039  
Cost of pass-through revenue   825       1,050       2,345       2,014  
Total costs of revenues   12,044       10,997       36,306       32,053  
Gross profit   9,636       8,479       28,343       25,402  
Direct operating expenses   7,095       5,885       22,171       18,634  
Direct contribution   2,541       2,594       6,172       6,768  
Depreciation and amortization   204       276       633       891  
Stock-based compensation   892       261       3,283       558  
Acquisition-related, restructuring and other costs   -       53       6       111  
ADJUSTED EBITDA $ 3,637     $ 3,184     $ 10,094     $ 8,328  
               
Corporate              
Selling, general and administrative expenses $ (6,941 )   $ (5,547 )   $ (17,428 )   $ (15,046 )
Depreciation and amortization   209       278       834       898  
EBITDA   (6,732 )     (5,269 )     (16,594 )     (14,148 )
Stock-based compensation   1,526       447       3,894       1,244  
Acquisition-related, restructuring and other costs   -       (121 )     (125 )     170  
ADJUSTED EBITDA $ (5,206 )   $ (4,943 )   $ (12,825 )   $ (12,734 )
               
               
 

PFSweb logo.png

 

Source: PFSweb, Inc.

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