May 9, 2022

PFSweb Reports Fourth Quarter and Full Year 2021 Results

Notes strong 2021 results and continued positive momentum in the PFS business in 2022

Reiterates full-year 2022 guidance of PFS annual SFE revenue growth in the range of 5% to 10%

Strategic review process remains ongoing

ALLEN, Texas, May 09, 2022 (GLOBE NEWSWIRE) -- PFSweb (NASDAQ: PFSW) (the “Company"), a global commerce services company, today reported results for the fourth quarter and full year ended December 31, 2021. As previously communicated, the results were delayed as a result of the complex tax implications and labor-intensive closing process associated with the sale of the LiveArea global business to Merkle for approximately $250 million in gross proceeds, which was completed on August 25, 2021, and the required financial reporting and accounting segmentation of previously commingled business entities. The delay was not related to any historical issues with PFSweb’s accounting practices or fundamental business.

Mike Willoughby, PFSweb Chief Executive Officer, stated: “We are pleased to be able to report today’s results as we successfully work to become fully current with our quarterly and annual financial filings – in keeping with the timeline we have indicated. As we previously noted, 2021 was a strong year for the Company, and we have seen positive momentum in our PFS business in 2022 as we strive to maximize value for all shareholders. Looking ahead, we will continue to execute on our plans to leverage the substantial eCommerce fulfillment tailwinds in our industry and expand our current fulfillment services in 2022.”

Q4 2021 Highlights vs. Q4 2020

Results and comparisons reflect the classification of LiveArea as a discontinued operation.

  • Total revenues increased 6% to $94.2 million.
  • PFS Operations service fee equivalent (SFE) revenue (a non-GAAP measure defined and reconciled below) increased 3% to $63.1 million.
  • PFS Operations service fee gross margin, excluding certain LiveArea-related activity, increased 310 basis points to 24.2%, compared to 21.1%.
  • Net loss from continuing operations improved to $0.9 million or $(0.04) per share, compared to net loss from continuing operations of $1.6 million, or $(0.08) per share.
  • Consolidated adjusted EBITDA from continuing operations (a non-GAAP measure defined and reconciled below) increased to $5.0 million, compared to $2.2 million.
  • PFS Operations adjusted EBITDA from continuing operations (a non-GAAP measure defined and reconciled below) increased to $9.2 million, compared to $8.0 million.

Full Year 2021 Highlights

Results and comparisons reflect the classification of LiveArea as a discontinued operation.

  • Total revenues increased 2% to $277.3 million.
  • PFS Operations service fee equivalent (SFE) revenue increased 7% to $187.7 million, compared to $176.1 million.
  • PFS Operations service fee gross margin, excluding certain LiveArea-related activity, was 24.4%, compared to 25.5%.
  • Net loss from continuing operations was $13.6 million or $(0.64) per share, compared to net loss from continuing operations of $6.2 million, or $(0.31) per share.
  • Consolidated adjusted EBITDA from continuing operations was $3.0 million, compared to $7.6 million.
  • PFS Operations adjusted EBITDA from continuing operations was $22.6 million, compared to $25.4 million.
  • The two-year PFS Operations SFE revenue compounded annual growth rate was approximately 15% as compared to 2019.
  • Estimated 2021 PFS pro forma standalone AEBITDA percentage of service fee revenue was approximately 9%, which is the mid-point of our previously estimated target of 8% to 10%.

At the end of 2021, with the benefit from the net proceeds generated from the LiveArea sale combined with the business’s standalone operational cash balance, the Company had approximately $152 million of total cash and less than $1 million of debt. This December 2021 year-end cash balance reflects that the Company incurred approximately $15 million in cash-based transaction related costs during 2021 and used proceeds of approximately $35 million to make estimated income tax payments related to the LiveArea Transaction, of which approximately $30 million was paid during the quarter ended December 31, 2021.

Zach Thomann, PFSweb Chief Operating Officer, commented: “We closed out 2021 with strong operational performance and continued momentum from sales bookings – with 15 new bookings for the year worth $27.1 million in estimated average annual contract value. Through the first quarter of 2022, we have booked seven new engagements worth approximately $6.8 million in average annual contract value, underscoring the exciting growth within the business. We have undertaken specific productivity enhancements that allow us to remain confident in our guidance despite an inflationary wage environment. As such, we remain confident in our full year 2022 revenue and AEBITDA guidance.”

2022 Outlook

The Company is reiterating its previously stated 2022 financial outlook, which continues to target 2022 PFS annual SFE revenue growth in the range of 5% to 10%. Through a combination of expected continued organic growth from existing clients, strong bookings and a robust sales pipeline, the Company is optimistic that it can achieve SFE revenue growth at the upper end of this targeted range. The Company also continues to expect 2022 estimated PFS pro forma standalone AEBITDA percentage of service fee revenue to be within the range of 8 to 10%.

Strategic Alternatives Process and Near-Term Capital Allocation and Restructuring Priorities

PFSweb continues to work with its financial advisor, Raymond James, on a review of a full range of strategic alternatives for its PFS business. The Company has also substantially concluded its obligations to Merkle under a Transition Services Agreement. Further, PFSweb has concluded its engagement with G2 Capital Advisors and has identified and taken demonstrable actions to optimize its business structure to meet the needs of the PFS business and align with the strategic alternatives process.

PFSweb does not currently have a specific timeline for the completion of its strategic review process, and it does not intend to comment further regarding the review process unless or until a specific transaction is approved by its Board of Directors, the review process is concluded, or it has otherwise determined that further disclosure is appropriate or required by law.

Update on NASDAQ Compliance Process

As previously communicated, PFSweb received a notice from the Nasdaq Stock Market on March 18, 2022, notifying the Company that it was not in compliance with the periodic filing requirements for continued listing set forth in in Nasdaq Listing Rule 5250(c)(1) because the Company's Annual Report on Form 10-K for the year ended December 31, 2021 (the "2021 10-K") was not filed with the Securities and Exchange Commission (“SEC”) by the required due date of March 16, 2022.

Nasdaq provided the Company with 60 calendar days, until May 17, 2022, to submit a plan to regain compliance. With the Company’s filing of the 2021 10-K on May 9, 2022, the Company has regained compliance.

However, as a result of the delayed filing with the SEC of the Company’s 2021 10-K, it is expected that the filing with the SEC of the Quarterly Report on Form 10-Q for the period ended March 31, 2022 (the “1Q 2022”), due on May 10, 2022, will be delayed for the same reasons that caused the delays of the 2021 10-K filing. The Company continues to work diligently to complete its 1Q 2022 and continues to target filing the report with the SEC by mid-June 2022, after which the Company anticipates maintaining compliance with its SEC reporting obligations and Nasdaq listing requirements.

Conference Call

PFSweb will conduct a conference call tomorrow, May 10, at 8:30 a.m. Eastern time to discuss its results for the fourth quarter and full year ended December 31, 2021.

PFSweb management will host the conference call, followed by a question and answer period.

Date: Tuesday, May 10, 2022
Time: 8:30 a.m. Eastern time (5:30 a.m. Pacific time)
Toll-free dial-in number: (800) 584-2088
International dial-in number: (212) 231-2931
Conference ID: 22018684

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Group at 1-949-574-3860.

The conference call will be broadcast live and available for replay here and via the investor relations section of the company’s website at www.pfscommerce.com.

A replay of the conference call will be available after 11:30 a.m. Eastern time on the same day through May 31, 2022.

Toll-free replay number: (844) 512-2921
International replay number: (412) 317-6671
Replay ID: 22018684

Forward-Looking Information

This press release contains forward-looking information under the Private Securities Litigation Reform Act of 1995 and is subject to and involves risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. You can identify these forward-looking statements by words such as “may,” “will,” “would,” “should,” “could,” “expect,” “anticipate,” “believe,” “intend,” “plan,” “potential,” “project,” “seek,” “strive,” “predict,” “continue,” “target,” “estimate”, and other similar expressions. These forward-looking statements involve risks and uncertainties and may include assumptions as to how we may perform in the future, including the risk that Nasdaq may delist our common stock if we do not meet Nasdaq’s continued listing standards. the impact of the COVID-19 pandemic on our business and results of operations, and global economic conditions. Although we believe the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee these expectations will actually be achieved. The Company’s 2021 10-K, and any subsequent amendments thereto and our quarterly reports on Form 10-Q identify certain factors that could cause actual results to differ materially from those projected in any forward looking statements made and investors are advised to review the periodic reports of the Company and the Risk Factors described therein.

The Company undertakes no obligation to update publicly any forward-looking statement for any reason, even if new information becomes available or other events occur in the future. There may be additional risks that we do not currently view as material or that are not presently known.

Financial Statement Presentation Matters

The LiveArea segment has been presented as a discontinued operation for all periods presented in this news release.

The consolidated financial statements in this news release have been revised to correct for an immaterial error related to deferred income taxes that were incorrectly recorded in prior periods.

Non-GAAP Financial Measures
This news release contains certain non-GAAP measures, including non-GAAP net income (loss) from continuing operations, earnings before interest, income taxes, depreciation and amortization (EBITDA) from continuing operations, adjusted EBITDA from continuing operations and service fee equivalent revenue.

Non-GAAP net income (loss) from continuing operations represents net income (loss) from continuing operations calculated in accordance with U.S. GAAP as adjusted for the impact of non-cash stock-based compensation expense, restructuring and other costs.

EBITDA from continuing operations represents earnings (or losses) before interest, income taxes, depreciation, and amortization. Adjusted EBITDA from continuing operations further eliminates the effect of stock-based compensation, as well as restructuring and other.

Non-GAAP net income (loss) from continuing operations, EBITDA from continuing operations, adjusted EBITDA from continuing operations and service fee equivalent revenue are used by management, analysts, investors and other interested parties in evaluating our operating performance compared to that of other companies in our industry. The calculation of non-GAAP net income (loss) eliminates the effect of stock-based compensation, restructuring and other costs, and EBITDA from continuing operations and adjusted EBITDA from continuing operations further eliminate the effect of financing, remaining income taxes and the accounting effects of capital spending, which items may vary from different companies for reasons unrelated to overall operating performance. Service fee equivalent revenue allows client contracts with similar operational support models but different financial models to be combined as if all contracts were being operated on a service fee revenue basis.

The Company has presented non-GAAP financial measures for the PFS Operations business including total Direct contribution, EBITDA, adjusted EBITDA and service fee equivalent revenue which include adjustments for certain LiveArea related revenue activity and unallocated corporate costs. Such measures are reconciled below.

The Company believes these non-GAAP measures provide useful information to both management and investors by focusing on certain operational metrics and excluding certain expenses in order to present its core operating performance and results. These measures should be considered in addition to results prepared in accordance with GAAP, but should not be considered a substitute for, or superior to, GAAP results. The non-GAAP measures included in this press release have been reconciled to the GAAP results in the attached tables.

About PFS
PFS, the business unit of PFSweb, Inc. (NASDAQ: PFSW) is a premier eCommerce order fulfillment provider. We facilitate each operational step of an eCommerce order in support of DTC and B2B retail brands and specialize in health & beauty, fashion & apparel, jewelry, and consumer packaged goods. Our scalable solutions support customized pick/pack/ship services that deliver on brand ethos with each order. A proven order management platform, as well as high-touch customer care, reinforce our operation. With 20+ years as an industry leader, PFS is the BPO of choice for brand-centric companies and household brand names, such as L’Oréal USA, Champion, Pandora, Shiseido Americas, Kendra Scott, the United States Mint, and many more. The company is headquartered in Allen, TX with additional locations around the globe. For more information, visit www.pfscommerce.com or ir.pfsweb.com for investor information.

For Media:
Longacre Square Partners
Dan Zacchei/Joe Germani/Ashley Areopagita
PFSweb@longacresquare.com

For Investors:
Cody Slach or Jackie Keshner
Gateway Group, Inc.
1-949-574-3860
PFSW@gatewayir.com


PFSWEB, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In Thousands, Except Share Data)

  December 31,
2021
  December 31,
2020
ASSETS      
Current assets:      
Cash and cash equivalents $ 152,332     $ 10,359  
Restricted cash   214       214  
Accounts receivable, net of allowance for doubtful accounts of $867 and $611 at December 31, 2021 and December 31, 2020, respectively   78,024       69,594  
Inventories, net of reserves of $57 and $96 at December 31, 2021 and December 31, 2020, respectively   3,133       3,644  
Other receivables   7,005       3,314  
Prepaid expenses and other current assets   7,244       7,524  
Current assets of discontinued operations         13,920  
Total current assets   247,952       108,569  
Property and equipment, net   19,315       17,517  
Operating lease right-of-use assets, net   35,370       34,349  
Goodwill   22,218       22,358  
Other assets   1,611       386  
Long-term assets of discontinued operations         31,717  
Total assets $ 326,466     $ 214,896  
LIABILITIES AND SHAREHOLDERS’ EQUITY      
Current liabilities:      
Trade accounts payable $ 36,450     $ 34,613  
Accrued expenses   31,643       26,242  
Current portion of operating lease liabilities   10,104       9,399  
Current portion of long-term debt and finance lease obligations   222       3,411  
Deferred revenue   4,391       4,595  
Current liabilities of discontinued operations         6,285  
Total current liabilities   82,810       84,545  
Long-term debt and finance lease obligations, less current portion   89       39,069  
Deferred revenue, less current portion   833       1,341  
Operating lease liabilities   30,393       30,012  
Other liabilities   2,565       5,286  
Current liabilities of discontinued operations         545  
Total liabilities   116,690       160,798  
       
Commitments and Contingencies      
       
Shareholders' equity:      
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding          
Common stock, $0.001 par value; 35,000,000 shares authorized; 22,131,546 and 20,408,558 issued at December 31, 2021 and December 31, 2020, respectively; and 22,098,079 and 20,375,091 outstanding at December 31, 2021 and December 31, 2020, respectively   21       20  
Additional paid-in capital   177,511       168,244  
Retained earnings (accumulated deficit)   33,522       (113,712 )
Accumulated other comprehensive loss   (1,153 )     (329 )
Treasury stock at cost, 33,467 shares   (125 )     (125 )
Total shareholders’ equity   209,776       54,098  
Total liabilities and shareholders’ equity $ 326,466     $ 214,896  


PFSWEB, INC. AND SUBSIDIARIES

CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS
(In Thousands, Except Per Share Data)

  (Unaudited)
Three Months Ended
December 31,
  Twelve Months Ended
December 31,
    2021       2020       2021       2020  
Revenues:              
Service fee revenue $ 62,711     $ 64,056     $ 195,516     $ 188,016  
Product revenue, net   4,717       5,188       17,612       22,865  
Pass-through revenue   26,731       19,926       64,174       61,979  
Total revenues   94,159       89,170       277,302       272,860  
Costs of Revenues:              
Cost of service fee revenue   47,524       49,928       146,311       138,285  
Cost of product revenue   4,315       4,862       16,580       21,594  
Cost of pass-through revenue   26,731       19,926       64,174       61,979  
Total costs of revenues   78,570       74,716       227,065       221,858  
Gross profit   15,589       14,454       50,237       51,002  
Selling, general and administrative expenses   16,272       15,189       61,040       54,348  
Loss from operations   (683 )     (735 )     (10,803 )     (3,346 )
Interest expense, net   6       332       879       1,486  
Loss on extinguishment of debt               426        
Loss from continuing operations before income taxes   (689 )     (1,067 )     (12,108 )     (4,832 )
Income tax expense, net   254       520       1,530       1,340  
Net loss from continuing operations   (943 )     (1,587 )     (13,638 )     (6,172 )
               
Income from discontinued operations before income taxes         16       196,508       1,401  
Income tax expense (benefit), net   (679 )     (238 )     35,636       198  
Net income from discontinued operations   679       254       160,872       1,203  
               
Net income (loss) $ (264 )   $ (1,333 )   $ 147,234     $ (4,969 )
               
Basic earnings (loss) per share:              
Net loss from continuing operations per share $ (0.04 )   $ (0.08 )   $ (0.64 )   $ (0.31 )
Net income from discontinued operations per share   0.03       0.01       7.51       0.06  
Basic earnings (loss) per share $ (0.01 )   $ (0.07 )   $ 6.87     $ (0.25 )
Diluted earnings (loss) per share:              
Net loss from continuing operations per share $ (0.04 )   $ (0.08 )   $ (0.64 )   $ (0.31 )
Net income from discontinued operations per share   0.03       0.01       7.51       0.06  
Diluted earnings (loss) per share $ (0.01 )   $ (0.07 )   $ 6.87     $ (0.25 )
Weighted average number of shares outstanding:              
Basic   22,152       20,323       21,410       20,005  
Diluted   22,152       20,323       21,410       20,005  
Comprehensive income              
Net income (loss) $ (264 )   $ (1,333 )   $ 147,234     $ (4,969 )
Foreign currency translation adjustment, net of taxes   (155 )     1,049       (497 )     972  
Reclassifications of foreign currency translation adjustment realized upon disposal of business               (327 )   $  
Total comprehensive income (loss) $ (419 )   $ (284 )   $ 146,410     $ (3,997 )
               
EBITDA from continuing operations $ 1,182     $ 1,377     $ (3,186 )   $ 4,258  
Adjusted EBITDA from continuing operations $ 5,046     $ 2,246     $ 2,996     $ 7,564  


PFSWEB, INC. AND SUBSIDIARIES

Unaudited Reconciliation of Certain Non-GAAP Items to GAAP
(In Thousands)

  Three Months Ended
December 31,
  Twelve Months Ended
December 31,
    2021       2020       2021       2020  
Net loss from continuing operations $ (943 )   $ (1,587 )   $ (13,638 )   $ (6,172 )
Income tax expense, net   254       520       1,530       1,340  
Loss on extinguishment of debt               426        
Interest expense, net   6       332       879       1,486  
Depreciation and amortization   1,865       2,112       7,617       7,604  
EBITDA from continuing operations   1,182       1,377       (3,186 )     4,258  
Gross margin on LiveArea activity (1)         (1,321 )     (3,615 )     (5,138 )
Stock-based compensation   981       1,432       4,784       7,049  
Restructuring and other costs   2,882       758       5,012       1,395  
Adjusted EBITDA from continuing operations $ 5,046     $ 2,246     $ 2,996     $ 7,564  


       
  Three Months Ended
December 31,
  Twelve Months Ended
December 31,
    2021       2020       2021       2020  
Net loss from continuing operations $ (943 )   $ (1,587 )   $ (13,638 )   $ (6,172 )
Stock-based compensation   981       1,432       4,784       7,049  
Restructuring and other costs   2,882       758       5,012       1,395  
Non-GAAP net income (loss) from continuing operations $ 2,921     $ 603     $ (3,841 )   $ 2,272  


       
  Three Months Ended
December 31,
  Twelve Months Ended
December 31,
    2021       2020       2021       2020  
Total revenues from continuing operations $ 94,159     $ 89,170     $ 277,302     $ 272,860  
Pass-through revenue   (26,731 )     (19,926 )     (64,174 )     (61,979 )
Cost of product revenue   (4,315 )     (4,862 )     (16,580 )     (21,594 )
Service fee revenue related to LiveArea activity (1)         (3,372 )     (8,813 )     (13,148 )
Service fee equivalent revenues from continuing operations $ 63,113     $ 61,010     $ 187,735     $ 176,139  

(1) In completing the discontinued operations presentation, certain LiveArea revenues, costs of revenues and gross margin related to client contracts that were not fully transferred to contracts directly operating under the LiveArea operating entities as of the August 2021 transaction date were maintained by PFSweb as part of the continuing operations presentation. As of the LiveArea transaction date, future activities of certain contracts where we have subcontracted services to LiveArea are expected to be recorded as pass-through revenue and pass-through costs, for as long as such contracts continue to be maintained directly through PFSweb.


PFSWEB, INC. AND SUBSIDIARIES

UNAUDITED NON-GAAP OPERATING INFORMATION
(In Thousands)

The following tables represents the financial information for PFS Operations for the three and twelve months ended December 31, 2021 and 2020 excluding certain unallocated corporate costs and certain non-continuing revenues and expenses.

  Three Months Ended
December 31,
  Twelve Months Ended
December 31,
PFS Operations (Non-GAAP)   2021       2020       2021       2020  
Revenues:              
Service fee revenue $ 62,711     $ 64,056     $ 195,516     $ 188,016  
Product revenue, net   4,717       5,188       17,612       22,865  
Pass-through revenue   26,731       19,926       64,174       61,979  
Service fee revenue related to LiveArea activity (1)         (3,372 )     (8,813 )     (13,148 )
Total revenues   94,159       85,798       268,489       259,712  
Costs of Revenues:              
Cost of service fee revenue   47,524       49,928       146,311       138,285  
Cost of product revenue   4,315       4,862       16,580       21,594  
Cost of pass-through revenue   26,731       19,926       64,174       61,979  
Cost of service fee revenue related to LiveArea activity (1)         (2,050 )     (5,198 )     (8,011 )
Total costs of revenues   78,570       72,666       221,867       213,847  
Gross profit   15,589       13,132       46,622       45,864  
Direct operating expenses (2)   8,985       7,992       33,829       30,694  
Direct contribution   6,604       5,140       12,793       15,170  
Depreciation and amortization (3)   1,728       1,929       7,044       6,740  
Stock-based compensation (4)   341       422       1,533       2,179  
Restructuring and other costs (5)   491       540       1,218       1,302  
Adjusted EBITDA $ 9,164     $ 8,031     $ 22,588     $ 25,391  
               
Total Revenues $ 94,159     $ 85,798     $ 268,489     $ 259,712  
Pass-through revenue   (26,731 )     (19,926 )     (64,174 )     (61,979 )
Cost of product revenue   (4,315 )     (4,862 )     (16,580 )     (21,594 )
Service fee equivalent revenue $ 63,113     $ 61,010     $ 187,735     $ 176,139  

(1) In completing the discontinued operations presentation, certain LiveArea revenues, costs of revenues and gross profit related to client contracts that were not fully transferred to contracts directly operating under the LiveArea operating entities as of the August 2021 transaction date were maintained by PFSweb as part of the continuing operations presentation. As of the LiveArea transaction date, future activities of certain contracts where we have subcontracted services to LiveArea are expected to be recorded as pass-through revenue and pass-through costs, for as long as such contracts continue to be maintained directly through PFSweb.
(2) Direct operating expenses for PFS Operations exclude unallocated corporate costs included in consolidated selling, general and administrative expense of $7.3 million and $7.2 million for the three months ended December 31, 2021 and 2020, respectively and $27.2 million and $23.7 million for the twelve months ended December 31, 2021 and 2020, respectively.
(3) Depreciation and amortization for PFS Operations exclude depreciation and amortization applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of approximately $0.1 million and $0.3 million for the three months ended December 31, 2021 and 2020, respectively and approximately $0.6 million and $1.0 million for the twelve months ended December 31, 2021 and 2020, respectively.
(4) Stock based compensation for PFS Operations exclude stock-based compensation applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of $0.6 million and $1.0 million for the three months ended December 31, 2021 and 2020, respectively and $3.3 million and $4.9 million for the twelve months ended December 31, 2021 and 2020, respectively.
(5) Restructuring and other costs for PFS Operations exclude restructuring and other costs applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of $2.4 million and $0.2 million for the three months ended December 31, 2021 and 2020, respectively and $3.8 million and $0.1 million for the twelve months ended December 31, 2020, respectively.


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