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PFSweb Reports Second Quarter 2022 Results

- PFS Operations Service Fee Equivalent Revenue Increased 13% Y-o-Y, Driven by Ongoing Demand Strength Across Core Verticals -

ALLEN, Texas, Aug. 08, 2022 (GLOBE NEWSWIRE) -- PFSweb, Inc. (NASDAQ: PFSW) (the “Company"), a global commerce services company, today reported results for the second quarter ended June 30, 2022.

“We maintained our momentum as a fulfillment-oriented business during the second quarter, performing at high levels for clients across our core verticals of health and beauty, fashion and apparel, jewelry, and consumer packaged goods,” said Mike Willoughby, CEO of PFSweb. “Our PFS Operations service fee equivalent revenue increased 13% year-over-year, driven by continued strong fulfillment demand among both new and existing clients. From a gross margin perspective, we began implementing contracted price arrangements to help offset wage inflation impacts. Additionally, we have continued to work toward re-allocating client support activities to more cost-effective operations and further optimizing our overall cost structure. We believe these measures will help us operate with greater profitability as macroeconomic conditions evolve. As we progress into the second half of 2022, we remain focused on further supporting our client growth and driving value for our shareholders through improved financial performance, as well as our ongoing strategic alternatives review process.”

Q2 2022 Summary vs. Q2 2021

Results and comparisons reflect the classification of LiveArea as a discontinued operation; all comparisons are to the comparable period in 2021.

  • Total revenues increased 6% to $64.6 million.
  • PFS Operations service fee equivalent (SFE) revenue (a non-GAAP measure defined and reconciled below) increased 13% to $45.3 million.
  • PFS Operations service fee gross margin, excluding certain LiveArea-related activity, was 21% compared to 25%.
  • Net loss from continuing operations was $4.5 million or $(0.20) per share, compared to net loss from continuing operations of $4.5 million or $(0.21) per share.
  • Consolidated adjusted EBITDA from continuing operations (a non-GAAP measure defined and reconciled below) improved to $(0.4) million compared to $(1.7) million.
  • PFS Operations adjusted EBITDA from continuing operations (a non-GAAP measure defined and reconciled below) increased 28% to $4.7 million compared to $3.6 million.

Q2 2022 Operational Highlights

  • Recorded 10 bookings worth an estimated $11 million in annual contract value (ACV), comprising new North American fulfillment engagements, as well as existing client expansions for fulfillment and order management.
  • For the first and second quarter of 2022 combined, net new clients accounted for 82% of recorded ACV compared to 68% for the same period in 2021.

Zach Thomann, COO of PFSweb, commented: “Through the second quarter, consumer demand has remained strong within our core verticals, particularly among luxury brands and retailers. Despite macroeconomic recessionary pressures—as well as slowing consumer spending patterns noted among major big-box and eCommerce retailers—many luxury brand customers have maintained or even increased their usual purchase volumes. Amid these trends, we have continued to experience equally strong pipeline demand for our services from our existing clients, as well as from new clients and prospects, adding 10 bookings worth an estimated $11 million in ACV during the second quarter. Our new client additions also carry a higher average ACV, with 82% of our bookings ACV coming from net new clients in the first half of this year. As branded manufacturers and their customers seek a tailored and convenient commerce experience, our high-touch, branded approach and multi-node fulfillment strategy make us well-positioned to support our current partners and continue growing our client base.

“We have also continued to make solid progress with expanding the reach and capabilities of our fulfillment footprint as we look to continue leveraging our multi-node fulfillment strategy and enhance our operational efficiency to support additional client growth. Our second Las Vegas fulfillment center remains on track to open within approximately one month, and we believe this additional capacity will strengthen our multi-node infrastructure for our West Coast clients. In fact, given our new client growth through the first half of this year, we currently expect the second Las Vegas facility to reach over 75% utilization by year-end. Subsequent to the quarter, we announced the initial deployment of Vimaan’s innovative inventory management technology using drones at one of our Memphis facilities, which we believe will enhance the accuracy and traceability of our clients’ product inventory. As we continue to optimize our fulfillment operations, our focus on innovation and agility remains at the core of our initiatives.”

2022 Outlook

PFSweb is maintaining its previously stated 2022 financial outlook, which targets 2022 PFS Operations annual SFE revenue growth in the range of 5% to 10%. The Company remains optimistic that it can achieve SFE revenue growth at the upper end of this targeted range, driven by expected continued organic growth from current clients, strong bookings and a robust sales pipeline. PFSweb also continues to target 2022 estimated PFS Operations pro forma standalone adjusted EBITDA percentage of service fee revenue to be within the range of 8% to 10%.

Strategic Alternatives Process

The Company continues to work with its financial advisor, Raymond James, on a review of a full range of strategic alternatives for its PFSweb business. As previously disclosed, PFSweb has also concluded its obligations to Merkle under a Transition Services Agreement as of April 2022.

The Company does not currently have a specific timeline for the completion of its strategic review process, and it does not intend to comment further regarding the review process unless or until a specific transaction is approved by its Board of Directors, the review process is concluded, or it has otherwise determined that further disclosure is appropriate or required by law.

Conference Call

PFSweb will conduct a conference call today, August 8, at 5:00 p.m. Eastern time to discuss its results for the second quarter ended June 30, 2022.

PFSweb management will host the conference call, followed by a question-and-answer period.

Date: Monday, August 8, 2022
Time: 5:00 p.m. Eastern time (2:00 p.m. Pacific time)
Toll-free dial-in number: (800) 715-9871
International dial-in number: (646) 307-1963
Conference ID: 7345539

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Group at 1-949-574-3860.

The conference call will be broadcast live and available for replay here and via the investor relations section of the company’s website at www.ir.pfsweb.com.

A replay of the conference call will be available after 9:00 p.m. Eastern time on the same day through August 22, 2022.

Toll-free replay number: (800) 770-2030
International replay number: (609) 800-9909
Replay ID: 7345539

Forward-Looking Information

This press release contains forward-looking information under the Private Securities Litigation Reform Act of 1995 and is subject to and involves risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. You can identify these forward-looking statements by words such as “may,” “will,” “would,” “should,” “could,” “expect,” “anticipate,” “believe,” “intend,” “plan,” “potential,” “project,” “seek,” “strive,” “predict,” “continue,” “target,” “estimate”, and other similar expressions. These forward-looking statements involve risks and uncertainties and may include assumptions as to how we may perform in the future, the impact of the COVID-19 pandemic on our business and results of operations, and global economic conditions. Although we believe the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee these expectations will actually be achieved. The Company’s Annual Report on Form 10-K for the year ended December 31, 2021, and our quarterly reports on Form 10-Q identify certain factors that could cause actual results to differ materially from those projected in any forward-looking statements made and investors are advised to review the periodic reports of the Company and the Risk Factors described therein.

The Company undertakes no obligation to update publicly any forward-looking statement for any reason, even if new information becomes available or other events occur in the future. There may be additional risks that we do not currently view as material or that are not presently known.

Financial Statement Presentation Matters

The LiveArea segment has been presented as a discontinued operation for all periods presented in this news release.

Non-GAAP Financial Measures

This news release contains certain non-GAAP measures, including non-GAAP net income (loss) from continuing operations, earnings before interest, income taxes, depreciation and amortization (EBITDA) from continuing operations, adjusted EBITDA from continuing operations and service fee equivalent revenue.

Non-GAAP net income (loss) from continuing operations represents net income (loss) from continuing operations calculated in accordance with U.S. GAAP as adjusted for the impact of non-cash stock-based compensation expense, restructuring and other costs.

EBITDA from continuing operations represents earnings (or losses) before interest, income taxes, depreciation, and amortization. Adjusted EBITDA from continuing operations further eliminates the effect of stock-based compensation, as well as restructuring and other costs.

Non-GAAP net income (loss) from continuing operations, EBITDA from continuing operations, adjusted EBITDA from continuing operations and service fee equivalent revenue are used by management, analysts, investors and other interested parties in evaluating our operating performance compared to that of other companies in our industry. The calculation of non-GAAP net income (loss) eliminates the effect of stock-based compensation, restructuring and other costs, and EBITDA from continuing operations and adjusted EBITDA from continuing operations further eliminate the effect of financing, remaining income taxes and the accounting effects of capital spending, which items may vary from different companies for reasons unrelated to overall operating performance. Service fee equivalent (SFE) revenue allows client contracts with similar operational support models but different financial models to be combined as if all contracts were being operated on a service fee revenue basis.

The Company has presented non-GAAP financial measures for the PFS Operations business including total Direct contribution, EBITDA, adjusted EBITDA and service fee equivalent (SFE) revenue which include adjustments for certain LiveArea related revenue activity and unallocated corporate costs. Such measures are reconciled below.

The Company believes these non-GAAP measures provide useful information to both management and investors by focusing on certain operational metrics and excluding certain expenses in order to present its core operating performance and results. These measures should be considered in addition to results prepared in accordance with GAAP, but should not be considered a substitute for, or superior to, GAAP results. The non-GAAP measures included in this press release have been reconciled to the GAAP results in the attached tables.

About PFS

PFS, the business unit of PFSweb, Inc. (NASDAQ: PFSW) is a premier eCommerce order fulfillment provider. We facilitate each operational step of an eCommerce order in support of DTC and B2B retail brands and specialize in health & beauty, fashion & apparel, jewelry, and consumer packaged goods. Our scalable solutions support customized pick/pack/ship services that deliver on brand ethos with each order. A proven order management platform, as well as high-touch customer care, reinforce our operation. With 20+ years as an industry leader, PFS is the BPO of choice for brand-centric companies and household brand names, such as L’Oréal USA, Champion, Pandora, Shiseido Americas, Kendra Scott, the United States Mint, and many more. The Company is headquartered in Allen, TX with additional locations around the globe. For more information, visit www.pfscommerce.com or ir.pfsweb.com for investor information.

Investor Relations:
Cody Slach and Jackie Keshner
Gateway Group, Inc.
1-949-574-3860
PFSW@gatewayir.com


PFSWEB, INC. AND SUBSIDIARIES
CONDENSED CONSOLIDATED BALANCE SHEETS
(In Thousands, Except Share Data)

  Unaudited
June 30, 2022
  December 31, 2021
ASSETS      
Current assets:      
Cash and cash equivalents $ 148,171     $ 152,332  
Restricted cash         214  
Accounts receivable, net of allowance for doubtful accounts of $507 and $867 at June 30, 2022 and December 31, 2021, respectively   49,550       78,024  
Inventories, net of reserves of $0 and $57 at June 30, 2022 and December 31, 2021, respectively         3,133  
Other receivables   7,849       7,005  
Prepaid expenses and other current assets   6,930       7,244  
Total current assets   212,500       247,952  
Property and equipment, net   19,434       19,315  
Operating lease right-of-use assets, net   31,133       35,371  
Goodwill   21,438       22,218  
Other assets   1,666       1,610  
Total assets $ 286,171     $ 326,466  
LIABILITIES AND SHAREHOLDERS’ EQUITY      
Current liabilities:      
Trade accounts payable $ 27,257     $ 36,450  
Accrued expenses   21,571       31,643  
Current portion of operating lease liabilities   9,584       10,104  
Current portion of finance lease obligations   98       222  
Deferred revenue   2,949       4,391  
Total current liabilities   61,459       82,810  
Finance lease obligations, less current portion   54       89  
Deferred revenue, less current portion   571       833  
Operating lease liabilities, less current portion   25,714       30,393  
Other liabilities   2,663       2,565  
Total liabilities   90,461       116,690  
       
Commitments and Contingencies      
       
Shareholders' equity:      
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding          
Common stock, $0.001 par value; 35,000,000 shares authorized; 22,676,595 and 22,131,546 issued and 22,643,128 and 22,098,079 outstanding at June 30, 2022 and December 31, 2021, respectively   22       21  
Additional paid-in capital   177,008       177,511  
Retained earnings   21,732       33,522  
Accumulated other comprehensive loss   (2,927 )     (1,153 )
Treasury stock at cost, 33,467 shares   (125 )     (125 )
Total shareholders’ equity   195,710       209,776  
Total liabilities and shareholders’ equity $ 286,171     $ 326,466  


PFSWEB, INC. AND SUBSIDIARIES
UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
AND COMPREHENSIVE LOSS
(In Thousands, Except Per Share Data)

  Three Months Ended
June 30,
  Six Months Ended
June 30,
    2022       2021       2022       2021  
Revenues:              
Service fee revenue $ 45,234     $ 43,009     $ 90,765     $ 88,529  
Product revenue, net   122       4,492       3,319       8,800  
Pass-through revenue   19,278       13,598       37,037       24,474  
Total revenues   64,634       61,099       131,121       121,803  
Costs of Revenues:              
Cost of service fee revenue   35,645       31,863       72,137       65,393  
Cost of product revenue   104       4,284       3,055       8,370  
Cost of pass-through revenue   19,278       13,598       37,037       24,474  
Total costs of revenues   55,027       49,745       112,229       98,237  
Gross profit   9,607       11,354       18,892       23,566  
Selling, general and administrative expenses   14,077       15,678       30,505       28,609  
Loss from operations   (4,470 )     (4,324 )     (11,613 )     (5,043 )
Interest (income) expense, net   (151 )     333       (145 )     708  
Loss from continuing operations before income taxes   (4,319 )     (4,657 )     (11,468 )     (5,751 )
Income tax expense (benefit), net   184       (155 )     502       124  
Net loss from continuing operations   (4,503 )     (4,502 )     (11,970 )     (5,875 )
               
Income (loss) from discontinued operations before income taxes   180       (590 )     180       (1,410 )
Income tax expense, net         2,528             2,557  
Income (loss) from discontinued operations   180       (3,118 )     180       (3,967 )
               
Net loss $ (4,323 )   $ (7,620 )   $ (11,790 )   $ (9,842 )
               
Basic loss per share              
Loss from continuing operations per share $ (0.20 )   $ (0.21 )   $ (0.53 )   $ (0.28 )
Income (loss) from discontinued operations per share   0.01       (0.15 )     0.01       (0.19 )
Basic loss per share $ (0.19 )   $ (0.36 )   $ (0.52 )   $ (0.47 )
Diluted loss per share              
Loss from continuing operations per share $ (0.20 )   $ (0.21 )   $ (0.53 )   $ (0.28 )
Income (loss) from discontinued operations per share   0.01       (0.15 )     0.01       (0.19 )
Diluted loss per share $ (0.19 )   $ (0.36 )   $ (0.52 )   $ (0.47 )
Weighted average number of shares outstanding:              
Basic   22,650       21,166       22,547       21,221  
Diluted   22,650       21,166       22,547       21,221  
Comprehensive loss:              
Net loss $ (4,323 )   $ (7,620 )   $ (11,790 )   $ (9,842 )
Foreign currency translation adjustment   (1,267 )     46       (1,774 )     (309 )
Total comprehensive loss $ (5,590 )   $ (7,574 )   $ (13,564 )   $ (10,151 )
               
EBITDA from continuing operations $ (2,748 )   $ (2,477 )   $ (7,936 )   $ (1,186 )
Adjusted EBITDA from continuing operations $ (361 )   $ (1,660 )   $ (732 )   $ (734 )


PFSWEB, INC. AND SUBSIDIARIES
Unaudited Reconciliation of Certain Non-GAAP Items to GAAP
(In Thousands)

  Three Months Ended
June 30,
  Six Months Ended
June 30,
    2022       2021       2022       2021  
Net loss from continuing operations $ (4,503 )   $ (4,502 )   $ (11,970 )   $ (5,875 )
Income tax expense (benefit), net   184       (155 )     502       124  
Interest (income) expense, net   (151 )     333       (145 )     708  
Depreciation and amortization   1,722       1,847       3,677       3,857  
EBITDA from continuing operations   (2,748 )     (2,477 )     (7,936 )     (1,186 )
Gross margin on LiveArea activity (1)         (1,324 )           (2,592 )
Stock-based compensation   577       1,781       1,316       2,398  
Restructuring and other costs   1,810       360       5,888       646  
Adjusted EBITDA from continuing operations $ (361 )   $ (1,660 )   $ (732 )   $ (734 )


  Three Months Ended
June 30,
  Six Months Ended
June 30,
    2022       2021       2022       2021  
Net loss from continuing operations $ (4,503 )   $ (4,502 )   $ (11,970 )   $ (5,875 )
Stock-based compensation   577       1,781       1,316       2,398  
Restructuring and other costs   1,810       360       5,888       646  
Non-GAAP net loss from continuing operations $ (2,116 )   $ (2,361 )   $ (4,766 )   $ (2,831 )


  Three Months Ended
June 30,
  Six Months Ended
June 30,
    2022       2021       2022       2021  
Total revenues from continuing operations $ 64,634     $ 61,099     $ 131,121     $ 121,803  
Pass-through revenue   (19,278 )     (13,598 )     (37,037 )     (24,474 )
Cost of product revenue   (104 )     (4,284 )     (3,055 )     (8,370 )
Service fee revenue related to LiveArea activity (1)         (3,283 )           (6,372 )
Service fee equivalent revenues from continuing operations $ 45,252     $ 39,934     $ 91,029     $ 82,587  

(1) In completing the discontinued operations presentation, certain LiveArea revenues, costs of revenues and gross profit related to client contracts that were not fully transferred to contracts directly operating under the LiveArea operating entities as of the August 2021 transaction date were maintained by PFSweb as part of the continuing operations presentation. As of the LiveArea transaction date, future activities of certain contracts where we have subcontracted services to LiveArea are expected to be recorded as pass-through revenue and pass-through costs, for as long as such contracts continue to be maintained directly through PFSweb.


PFSWEB, INC. AND SUBSIDIARIES
UNAUDITED NON-GAAP OPERATING INFORMATION
(In Thousands)

The following table represents the financial information for PFS Operations for the three and six months ended June 30, 2022 and 2021 excluding certain unallocated corporate costs and certain non-continuing revenues and expenses.

  Three Months Ended
June 30,
  Six Months Ended
June 30,
PFS Operations (Non-GAAP)   2022       2021       2022       2021  
Revenues:              
Service fee revenue $ 45,234     $ 43,009     $ 90,765     $ 88,529  
Product revenue, net   122       4,492       3,319       8,800  
Pass-through revenue   19,278       13,598       37,037       24,474  
Service fee revenue related to LiveArea activity (1)         (3,283 )           (6,372 )
Total revenues   64,634       57,816       131,121       115,431  
Costs of Revenues:              
Cost of service fee revenue   35,645       31,863       72,137       65,393  
Cost of product revenue   104       4,284       3,055       8,370  
Cost of pass-through revenue   19,278       13,598       37,037       24,474  
Cost of service fee revenue related to LiveArea activity (1)         (1,959 )           (3,780 )
Total costs of revenues   55,027       47,786       112,229       94,457  
Gross profit   9,607       10,030       18,892       20,974  
Direct operating expenses (2)   7,109       9,080       14,566       16,309  
Direct contribution   2,498       950       4,326       4,665  
Depreciation and amortization (3)   1,677       1,722       3,656       3,607  
Stock-based compensation (4)   228       602       357       754  
Restructuring and other costs (5)   253       360       598       646  
Adjusted EBITDA $ 4,656     $ 3,634     $ 8,937     $ 9,672  
               
Total Revenues $ 64,634     $ 57,816     $ 131,121     $ 115,431  
Pass-through revenue   (19,278 )     (13,598 )     (37,037 )     (24,474 )
Cost of product revenue   (104 )     (4,284 )     (3,055 )     (8,370 )
Service fee equivalent revenue $ 45,252     $ 39,934     $ 91,029     $ 82,587  

(1) In completing the discontinued operations presentation, certain LiveArea revenues, costs of revenues and gross profit related to client contracts that were not fully transferred to contracts directly operating under the LiveArea operating entities as of the August 2021 transaction date were maintained by PFSweb as part of the continuing operations presentation. As of the LiveArea transaction date, future activities of certain contracts where we have subcontracted services to LiveArea are expected to be recorded as pass-through revenue and pass-through costs, for as long as such contracts continue to be maintained directly through PFSweb.
(2) Direct operating expenses for PFS Operations exclude unallocated corporate costs included in consolidated selling, general and administrative expense of $7.0 million and $6.6 million for the three months ended June 30, 2022 and 2021, respectively, and $15.9 million and $12.3 million for the six months ended June 30, 2022 and 2021, respectively.
(3) Depreciation and amortization for PFS Operations exclude depreciation and amortization applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of approximately $0.0 million and $0.1 million for the three months ended June 30, 2022 and 2021, respectively, and $0.0 million and $0.3 million for the six months ended June 30, 2022 and 2021, respectively.
(4) Stock based compensation for PFS Operations exclude stock-based compensation applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of $0.3 million and $1.2 million for the three months ended June 30, 2022 and 2021, respectively, and $1.0 million and $1.6 million for the six months ended June 30, 2022 and 2021, respectively.
(5) Restructuring and other costs for PFS Operations exclude restructuring and other costs applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of $1.6 million and $0.0 million for the three months ended June 30, 2022 and 2021, respectively, and $5.3 million and $0.0 million for the six months ended June 30, 2022 and 2021, respectively.


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