pfsw-20220509
false000109531500010953152022-02-072022-02-07


 
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549
 
FORM 8-K
 
CURRENT REPORT
PURSUANT TO SECTION 13 OR 15(D) OF
THE SECURITIES EXCHANGE ACT OF 1934
 
DATE OF REPORT (DATE OF EARLIEST EVENT REPORTED): May 9, 2022
 
PFSweb, Inc.
(Exact name of registrant as specified in its charter)
 
 
Delaware000-2827575-2837058
(STATE OR OTHER JURISDICTION
OF INCORPORATION)
(COMMISSION FILE NUMBER)
(IRS EMPLOYER
IDENTIFICATION NO.)
 
 
505 MILLENNIUM DRIVE
ALLEN, TX 75013
(ADDRESS OF PRINCIPAL EXECUTIVE OFFICES)
 
(972) 881-2900
(REGISTRANT'S TELEPHONE NUMBER, INCLUDING AREA CODE)
 
N/A
(FORMER NAME OR ADDRESS, IF CHANGED SINCE LAST REPORT)
 
Check the appropriate box below if the Form 8-K filing is intended to simultaneously satisfy the filing obligation of the registrant under any of the following provisions:
 
Written communication pursuant to Rule 425 under the Securities Act (17 CFR 230.425)
 
Soliciting material pursuant to Rule 14a-12 under the Exchange Act (17 CFR 240.14a-12)
 
Pre-commencement communications pursuant to Rule 14d-2(b) under the Exchange Act (17 CFR 240.14d-2(b))
 
Pre-commencement communications pursuant to Rule 13e-4(c) under the Exchange Act (17 CFR 240.13e-4(c))
 
Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common stock, $0.001 par valuePFSWNasdaqCapital Market
Indicate by check mark whether the registrant is an emerging growth company as defined in Rule 405 of the Securities Act of 1933 (§230.405 of this chapter) or Rule 12b-2 of the Securities Exchange Act of 1934 (§240.12b-2 of this chapter).
Emerging growth company

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.






 

 
INFORMATION TO BE INCLUDED IN THE REPORT
 
ITEM 2.02. Results of Operations and Financial Condition
 
On May 9, 2022, PFSweb, Inc. (the "Company") issued a press release announcing its financial results for the quarter and fiscal year ended December 31, 2021. Attached as an exhibit to this Current Report on Form 8-K is a copy of the press release dated May 9, 2022. The press release contains certain non-GAAP measures, including non-GAAP net income, earnings before interest, income taxes, depreciation and amortization (EBITDA), adjusted EBITDA and service fee equivalent revenue. The Company believes these non-GAAP measures provide useful information to both management and investors by focusing on certain operational metrics and excluding certain expenses in order to present its core operating performance and results. These measures should be considered in addition to results prepared in accordance with GAAP, but should not be considered a substitute for, or superior to, GAAP results. The non-GAAP measures included in the press release have been reconciled to the GAAP results contained in the press release.
 
ITEM 7.01 Regulation FD Disclosure

A copy of the Company's press release of May 9, 2022 announcing its financial results for the quarter and fiscal year ended December 31, 2021 is furnished as Exhibit 99.1 to this Current Report on Form 8-K and is incorporated herein by reference.

The information in Items 2.02 and 7.01 of this Current Report on Form 8-K and the exhibit attached hereto as Exhibit 99.1 shall not be deemed “filed” for purposes of Section 18 of the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise subject to the liabilities of that section, nor shall it be deemed incorporated by reference in any filing under the Securities Act of 1933, as amended, or the Exchange Act, except as shall be expressly set forth by specific reference in such a filing.

ITEM 9.01. Financial Statements and Exhibits.
 
(d) Exhibits.
 
 
Exhibit No.Description
99.1
104
Cover Page Interactive Data file, formatted in Inline XBRL
 
Cautionary Note Regarding Forward-Looking Statements. This Current Report on Form 8-K and the press release contain forward-looking statements which involve certain risks and uncertainties that could cause actual results to differ materially from those expressed or implied by these statements.






 
SIGNATURE
 
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned hereunto duly authorized.
 
PFSweb, Inc.
Dated: May 9, 2022
By:/s/ Thomas J. Madden
Thomas J. Madden
Executive Vice President,
Chief Financial Officer 
 
 
  
 


Document
https://cdn.kscope.io/52217ce54eb570050b016ecedf8e6634-pfswlogoa.jpg
Exhibit 99.1
PFSweb Reports Fourth Quarter and Full Year 2021 Results

Notes strong 2021 results and continued positive momentum in the PFS business in 2022

Reiterates full-year 2022 guidance of PFS annual SFE revenue growth in the range of 5% to 10%

Strategic review process remains ongoing

ALLEN, Texas – May 9, 2022 – PFSweb (NASDAQ: PFSW) (the “Company"), a global commerce services company, today reported results for the fourth quarter and full year ended December 31, 2021. As previously communicated, the results were delayed as a result of the complex tax implications and labor-intensive closing process associated with the sale of the LiveArea global business to Merkle for approximately $250 million in gross proceeds, which was completed on August 25, 2021, and the required financial reporting and accounting segmentation of previously commingled business entities. The delay was not related to any historical issues with PFSweb’s accounting practices or fundamental business.

Mike Willoughby, PFSweb Chief Executive Officer, stated: “We are pleased to be able to report today’s results as we successfully work to become fully current with our quarterly and annual financial filings – in keeping with the timeline we have indicated. As we previously noted, 2021 was a strong year for the Company, and we have seen positive momentum in our PFS business in 2022 as we strive to maximize value for all shareholders. Looking ahead, we will continue to execute on our plans to leverage the substantial eCommerce fulfillment tailwinds in our industry and expand our current fulfillment services in 2022.”

Q4 2021 Highlights vs. Q4 2020

Results and comparisons reflect the classification of LiveArea as a discontinued operation.

Total revenues increased 6% to $94.2 million.
PFS Operations service fee equivalent (SFE) revenue (a non-GAAP measure defined and reconciled below) increased 3% to $63.1 million.
PFS Operations service fee gross margin, excluding certain LiveArea-related activity, increased 310 basis points to 24.2%, compared to 21.1%.
Net loss from continuing operations improved to $0.9 million or $(0.04) per share, compared to net loss from continuing operations of $1.6 million, or $(0.08) per share.
Consolidated adjusted EBITDA from continuing operations (a non-GAAP measure defined and reconciled below) increased to $5.0 million, compared to $2.2 million.
PFS Operations adjusted EBITDA from continuing operations (a non-GAAP measure defined and reconciled below) increased to $9.2 million, compared to $8.0 million.

Full Year 2021 Highlights

Results and comparisons reflect the classification of LiveArea as a discontinued operation.

Total revenues increased 2% to $277.3 million.
PFS Operations service fee equivalent (SFE) revenue increased 7% to $187.7 million, compared to $176.1 million.
PFS Operations service fee gross margin, excluding certain LiveArea-related activity, was 24.4%, compared to 25.5%.
Net loss from continuing operations was $13.6 million or $(0.64) per share, compared to net loss from continuing operations of $6.2 million, or $(0.31) per share.
Consolidated adjusted EBITDA from continuing operations was $3.0 million, compared to $7.6 million.
PFS Operations adjusted EBITDA from continuing operations was $22.6 million, compared to $25.4 million.



The two-year PFS Operations SFE revenue compounded annual growth rate was approximately 15% as compared to 2019.
Estimated 2021 PFS pro forma standalone AEBITDA percentage of service fee revenue was approximately 9%, which is the mid-point of our previously estimated target of 8% to 10%.


At the end of 2021, with the benefit from the net proceeds generated from the LiveArea sale combined with the business’s standalone operational cash balance, the Company had approximately $152 million of total cash and less than $1 million of debt. This December 2021 year-end cash balance reflects that the Company incurred approximately $15 million in cash-based transaction related costs during 2021 and used proceeds of approximately $35 million to make estimated income tax payments related to the LiveArea Transaction, of which approximately $30 million was paid during the quarter ended December 31, 2021.

Zach Thomann, PFSweb Chief Operating Officer, commented: “We closed out 2021 with strong operational performance and continued momentum from sales bookings – with 15 new bookings for the year worth $27.1 million in estimated average annual contract value. Through the first quarter of 2022, we have booked seven new engagements worth approximately $6.8 million in average annual contract value, underscoring the exciting growth within the business. We have undertaken specific productivity enhancements that allow us to remain confident in our guidance despite an inflationary wage environment. As such, we remain confident in our full year 2022 revenue and AEBITDA guidance.”

2022 Outlook

The Company is reiterating its previously stated 2022 financial outlook, which continues to target 2022 PFS annual SFE revenue growth in the range of 5% to 10%. Through a combination of expected continued organic growth from existing clients, strong bookings and a robust sales pipeline, the Company is optimistic that it can achieve SFE revenue growth at the upper end of this targeted range. The Company also continues to expect 2022 estimated PFS pro forma standalone AEBITDA percentage of service fee revenue to be within the range of 8 to 10%.

Strategic Alternatives Process and Near-Term Capital Allocation and Restructuring Priorities

PFSweb continues to work with its financial advisor, Raymond James, on a review of a full range of strategic alternatives for its PFS business. The Company has also substantially concluded its obligations to Merkle under a Transition Services Agreement. Further, PFSweb has concluded its engagement with G2 Capital Advisors and has identified and taken demonstrable actions to optimize its business structure to meet the needs of the PFS business and align with the strategic alternatives process.

PFSweb does not currently have a specific timeline for the completion of its strategic review process, and it does not intend to comment further regarding the review process unless or until a specific transaction is approved by its Board of Directors, the review process is concluded, or it has otherwise determined that further disclosure is appropriate or required by law.

Update on NASDAQ Compliance Process

As previously communicated, PFSweb received a notice from the Nasdaq Stock Market on March 18, 2022, notifying the Company that it was not in compliance with the periodic filing requirements for continued listing set forth in in Nasdaq Listing Rule 5250(c)(1) because the Company's Annual Report on Form 10-K for the year ended December 31, 2021 (the "2021 10-K") was not filed with the Securities and Exchange Commission (“SEC”) by the required due date of March 16, 2022.

Nasdaq provided the Company with 60 calendar days, until May 17, 2022, to submit a plan to regain compliance. With the Company’s filing of the 2021 10-K on May 9, 2022, the Company has regained compliance.

However, as a result of the delayed filing with the SEC of the Company’s 2021 10-K, it is expected that the filing with the SEC of the Quarterly Report on Form 10-Q for the period ended March 31, 2022 (the “1Q 2022”), due on May 10, 2022, will be delayed for the same reasons that caused the delays of the 2021 10-



K filing. The Company continues to work diligently to complete its 1Q 2022 and continues to target filing the report with the SEC by mid-June 2022, after which the Company anticipates maintaining compliance with its SEC reporting obligations and Nasdaq listing requirements.


Conference Call

PFSweb will conduct a conference call tomorrow, May 10, at 8:30 a.m. Eastern time to discuss its results for the fourth quarter and full year ended December 31, 2021.

PFSweb management will host the conference call, followed by a question and answer period.

Date: Tuesday, May 10, 2022
Time: 8:30 a.m. Eastern time (5:30 a.m. Pacific time)
Toll-free dial-in number: (800) 584-2088
International dial-in number: (212) 231-2931
Conference ID: 22018684

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization. If you have any difficulty connecting with the conference call, please contact Gateway Group at 1-949-574-3860.

The conference call will be broadcast live and available for replay here and via the investor relations section of the company’s website at www.pfscommerce.com.

A replay of the conference call will be available after 11:30 a.m. Eastern time on the same day through May 31, 2022.

Toll-free replay number: (844) 512-2921
International replay number: (412) 317-6671
Replay ID: 22018684


Forward-Looking Information

This press release contains forward-looking information under the Private Securities Litigation Reform Act of 1995 and is subject to and involves risks and uncertainties, which could cause actual results to differ materially from the forward-looking information. You can identify these forward-looking statements by words such as “may,” “will,” “would,” “should,” “could,” “expect,” “anticipate,” “believe,” “intend,” “plan,” “potential,” “project,” “seek,” “strive,” “predict,” “continue,” “target,” “estimate”, and other similar expressions. These forward-looking statements involve risks and uncertainties and may include assumptions as to how we may perform in the future, including the risk that Nasdaq may delist our common stock if we do not meet Nasdaq’s continued listing standards. the impact of the COVID-19 pandemic on our business and results of operations, and global economic conditions. Although we believe the expectations reflected in our forward-looking statements are reasonable, we cannot guarantee these expectations will actually be achieved. The Company’s 2021 10-K, and any subsequent amendments thereto and our quarterly reports on Form 10-Q identify certain factors that could cause actual results to differ materially from those projected in any forward looking statements made and investors are advised to review the periodic reports of the Company and the Risk Factors described therein.

The Company undertakes no obligation to update publicly any forward-looking statement for any reason, even if new information becomes available or other events occur in the future. There may be additional risks that we do not currently view as material or that are not presently known.





Financial Statement Presentation Matters

The LiveArea segment has been presented as a discontinued operation for all periods presented in this news release.

The consolidated financial statements in this news release have been revised to correct for an immaterial error related to deferred income taxes that were incorrectly recorded in prior periods.

Non-GAAP Financial Measures
This news release contains certain non-GAAP measures, including non-GAAP net income (loss) from continuing operations, earnings before interest, income taxes, depreciation and amortization (EBITDA) from continuing operations, adjusted EBITDA from continuing operations and service fee equivalent revenue.

Non-GAAP net income (loss) from continuing operations represents net income (loss) from continuing operations calculated in accordance with U.S. GAAP as adjusted for the impact of non-cash stock-based compensation expense, restructuring and other costs.

EBITDA from continuing operations represents earnings (or losses) before interest, income taxes, depreciation, and amortization. Adjusted EBITDA from continuing operations further eliminates the effect of stock-based compensation, as well as restructuring and other.

Non-GAAP net income (loss) from continuing operations, EBITDA from continuing operations, adjusted EBITDA from continuing operations and service fee equivalent revenue are used by management, analysts, investors and other interested parties in evaluating our operating performance compared to that of other companies in our industry. The calculation of non-GAAP net income (loss) eliminates the effect of stock-based compensation, restructuring and other costs, and EBITDA from continuing operations and adjusted EBITDA from continuing operations further eliminate the effect of financing, remaining income taxes and the accounting effects of capital spending, which items may vary from different companies for reasons unrelated to overall operating performance. Service fee equivalent revenue allows client contracts with similar operational support models but different financial models to be combined as if all contracts were being operated on a service fee revenue basis.

The Company has presented non-GAAP financial measures for the PFS Operations business including total Direct contribution, EBITDA, adjusted EBITDA and service fee equivalent revenue which include adjustments for certain LiveArea related revenue activity and unallocated corporate costs. Such measures are reconciled below.

The Company believes these non-GAAP measures provide useful information to both management and investors by focusing on certain operational metrics and excluding certain expenses in order to present its core operating performance and results. These measures should be considered in addition to results prepared in accordance with GAAP, but should not be considered a substitute for, or superior to, GAAP results. The non-GAAP measures included in this press release have been reconciled to the GAAP results in the attached tables.













About PFS
PFS, the business unit of PFSweb, Inc. (NASDAQ: PFSW) is a premier eCommerce order fulfillment provider. We facilitate each operational step of an eCommerce order in support of DTC and B2B retail brands and specialize in health & beauty, fashion & apparel, jewelry, and consumer packaged goods. Our scalable solutions support customized pick/pack/ship services that deliver on brand ethos with each order. A proven order management platform, as well as high-touch customer care, reinforce our operation. With 20+ years as an industry leader, PFS is the BPO of choice for brand-centric companies and household brand names, such as L’Oréal USA, Champion, Pandora, Shiseido Americas, Kendra Scott, the United States Mint, and many more. The company is headquartered in Allen, TX with additional locations around the globe. For more information, visit www.pfscommerce.com or ir.pfsweb.com for investor information.

For Media:
Longacre Square Partners
Dan Zacchei/Joe Germani/Ashley Areopagita
PFSweb@longacresquare.com

For Investors:
Cody Slach or Jackie Keshner
Gateway Group, Inc.
1-949-574-3860
PFSW@gatewayir.com






















PFSWEB, INC. AND SUBSIDIARIES
CONSOLIDATED BALANCE SHEETS
(In Thousands, Except Share Data)
December 31, 2021December 31,
2020
ASSETS
Current assets:
Cash and cash equivalents$152,332 $10,359 
Restricted cash214 214 
Accounts receivable, net of allowance for doubtful accounts of $867 and $611 at
December 31, 2021 and December 31, 2020, respectively
78,024 69,594 
Inventories, net of reserves of $57 and $96 at December 31, 2021 and December 31, 2020, respectively3,133 3,644 
Other receivables7,005 3,314 
Prepaid expenses and other current assets7,244 7,524 
Current assets of discontinued operations— 13,920 
Total current assets247,952 108,569 
Property and equipment, net19,315 17,517 
Operating lease right-of-use assets, net35,370 34,349 
Goodwill22,218 22,358 
Other assets1,611 386 
Long-term assets of discontinued operations— 31,717 
Total assets$326,466 $214,896 
LIABILITIES AND SHAREHOLDERS’ EQUITY
Current liabilities:
Trade accounts payable$36,450 $34,613 
Accrued expenses31,643 26,242 
Current portion of operating lease liabilities10,104 9,399 
Current portion of long-term debt and finance lease obligations222 3,411 
Deferred revenue4,391 4,595 
Current liabilities of discontinued operations— 6,285 
Total current liabilities82,810 84,545 
Long-term debt and finance lease obligations, less current portion89 39,069 
Deferred revenue, less current portion833 1,341 
Operating lease liabilities30,393 30,012 
Other liabilities2,565 5,286 
Current liabilities of discontinued operations— 545 
Total liabilities116,690 160,798 
Commitments and Contingencies
Shareholders' equity:
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding— — 
Common stock, $0.001 par value; 35,000,000 shares authorized; 22,131,546 and 20,408,558 issued at December 31, 2021 and December 31, 2020, respectively; and 22,098,079 and 20,375,091 outstanding at December 31, 2021 and December 31, 2020, respectively21 20 
Additional paid-in capital177,511 168,244 
Retained earnings (accumulated deficit)33,522 (113,712)
Accumulated other comprehensive loss(1,153)(329)
Treasury stock at cost, 33,467 shares(125)(125)
Total shareholders’ equity209,776 54,098 
Total liabilities and shareholders’ equity$326,466 $214,896 



PFSWEB, INC. AND SUBSIDIARIES
CONSOLIDATED STATEMENTS OF OPERATIONS AND COMPREHENSIVE LOSS
(In Thousands, Except Per Share Data)

(Unaudited)
Three Months Ended
December 31,
Twelve Months Ended
December 31,
2021202020212020
Revenues:
Service fee revenue$62,711 $64,056 $195,516 $188,016 
Product revenue, net4,717 5,188 17,612 22,865 
Pass-through revenue26,731 19,926 64,174 61,979 
Total revenues94,159 89,170 277,302 272,860 
Costs of Revenues:
Cost of service fee revenue47,524 49,928 146,311 138,285 
Cost of product revenue4,315 4,862 16,580 21,594 
Cost of pass-through revenue26,731 19,926 64,174 61,979 
Total costs of revenues78,570 74,716 227,065 221,858 
Gross profit15,589 14,454 50,237 51,002 
Selling, general and administrative expenses16,272 15,189 61,040 54,348 
Loss from operations(683)(735)(10,803)(3,346)
Interest expense, net332 879 1,486 
Loss on extinguishment of debt— — 426 — 
Loss from continuing operations before income taxes(689)(1,067)(12,108)(4,832)
Income tax expense, net254 520 1,530 1,340 
Net loss from continuing operations(943)(1,587)(13,638)(6,172)
Income from discontinued operations before income taxes— 16 196,508 1,401 
Income tax expense (benefit), net(679)(238)35,636 198 
Net income from discontinued operations679 254 160,872 1,203 
Net income (loss)$(264)$(1,333)$147,234 $(4,969)
Basic earnings (loss) per share:
Net loss from continuing operations per share$(0.04)$(0.08)$(0.64)$(0.31)
Net income from discontinued operations per share0.03 0.01 7.51 0.06 
Basic earnings (loss) per share$(0.01)$(0.07)$6.87 $(0.25)
Diluted earnings (loss) per share:
Net loss from continuing operations per share$(0.04)$(0.08)$(0.64)$(0.31)
Net income from discontinued operations per share0.03 0.01 7.51 0.06 
Diluted earnings (loss) per share$(0.01)$(0.07)$6.87 $(0.25)
Weighted average number of shares outstanding:
Basic22,15220,32321,410 20,005 
Diluted22,15220,32321,410 20,005 
Comprehensive income
Net income (loss)$(264)$(1,333)$147,234 $(4,969)
Foreign currency translation adjustment, net of taxes(155)1,049 (497)972 
Reclassifications of foreign currency translation adjustment realized upon disposal of business— — (327)$— 
Total comprehensive income (loss)$(419)$(284)$146,410 $(3,997)
EBITDA from continuing operations$1,182 $1,377 $(3,186)$4,258 
Adjusted EBITDA from continuing operations$5,046 $2,246 $2,996 $7,564 





PFSWEB, INC. AND SUBSIDIARIES
Unaudited Reconciliation of Certain Non-GAAP Items to GAAP
(In Thousands)


Three Months Ended
December 31,
Twelve Months Ended
December 31,
2021202020212020
Net loss from continuing operations$(943)$(1,587)$(13,638)$(6,172)
Income tax expense, net254 520 1,530 1,340 
Loss on extinguishment of debt— — 426 — 
Interest expense, net332 879 1,486 
Depreciation and amortization 1,865 2,112 7,617 7,604 
EBITDA from continuing operations1,182 1,377 (3,186)4,258 
Gross margin on LiveArea activity (1)
— (1,321)(3,615)(5,138)
Stock-based compensation 981 1,432 4,784 7,049 
Restructuring and other costs2,882 758 5,012 1,395 
Adjusted EBITDA from continuing operations$5,046 $2,246 $2,996 $7,564 



Three Months Ended
December 31,
Twelve Months Ended
December 31,
2021202020212020
Net loss from continuing operations$(943)$(1,587)$(13,638)$(6,172)
Stock-based compensation 981 1,432 4,784 7,049 
Restructuring and other costs2,882 758 5,012 1,395 
Non-GAAP net income (loss) from continuing operations$2,921 $603 $(3,841)$2,272 



Three Months Ended
December 31,
Twelve Months Ended
December 31,
2021202020212020
Total revenues from continuing operations$94,159 $89,170 $277,302 $272,860 
Pass-through revenue(26,731)(19,926)(64,174)(61,979)
Cost of product revenue(4,315)(4,862)(16,580)(21,594)
Service fee revenue related to LiveArea activity (1)
— (3,372)(8,813)(13,148)
Service fee equivalent revenues from continuing operations$63,113 $61,010 $187,735 $176,139 

(1) In completing the discontinued operations presentation, certain LiveArea revenues, costs of revenues and gross margin related to client contracts that were not fully transferred to contracts directly operating under the LiveArea operating entities as of the August 2021 transaction date were maintained by PFSweb as part of the continuing operations presentation. As of the LiveArea transaction date, future activities of certain contracts where we have subcontracted services to LiveArea are expected to be recorded as pass-through revenue and pass-through costs, for as long as such contracts continue to be maintained directly through PFSweb.




PFSWEB, INC. AND SUBSIDIARIES
UNAUDITED NON-GAAP OPERATING INFORMATION
(In Thousands)

The following tables represents the financial information for PFS Operations for the three and twelve months ended December 31, 2021 and 2020 excluding certain unallocated corporate costs and certain non-continuing revenues and expenses.


Three Months Ended
December 31,
Twelve Months Ended
December 31,
PFS Operations (Non-GAAP)2021202020212020
Revenues:
Service fee revenue$62,711 $64,056 $195,516 $188,016 
Product revenue, net4,717 5,188 17,612 22,865 
Pass-through revenue26,731 19,926 64,174 61,979 
Service fee revenue related to LiveArea activity (1)
— (3,372)(8,813)(13,148)
Total revenues94,159 85,798 268,489 259,712 
Costs of Revenues:
Cost of service fee revenue47,524 49,928 146,311 138,285 
Cost of product revenue4,315 4,862 16,580 21,594 
Cost of pass-through revenue26,731 19,926 64,174 61,979 
Cost of service fee revenue related to LiveArea activity (1)
— (2,050)(5,198)(8,011)
Total costs of revenues78,570 72,666 221,867 213,847 
Gross profit15,589 13,132 46,622 45,864 
Direct operating expenses (2)
8,985 7,992 33,829 30,694 
Direct contribution6,604 5,140 12,793 15,170 
Depreciation and amortization (3)
1,728 1,929 7,044 6,740 
Stock-based compensation (4)
341 422 1,533 2,179 
Restructuring and other costs (5)
491 540 1,218 1,302 
Adjusted EBITDA$9,164 $8,031 $22,588 $25,391 
Total Revenues$94,159 $85,798 $268,489 $259,712 
Pass-through revenue(26,731)(19,926)(64,174)(61,979)
Cost of product revenue(4,315)(4,862)(16,580)(21,594)
Service fee equivalent revenue$63,113 $61,010 $187,735 $176,139 

(1) In completing the discontinued operations presentation, certain LiveArea revenues, costs of revenues and gross profit related to client contracts that were not fully transferred to contracts directly operating under the LiveArea operating entities as of the August 2021 transaction date were maintained by PFSweb as part of the continuing operations presentation. As of the LiveArea transaction date, future activities of certain contracts where we have subcontracted services to LiveArea are expected to be recorded as pass-through revenue and pass-through costs, for as long as such contracts continue to be maintained directly through PFSweb.




(2) Direct operating expenses for PFS Operations exclude unallocated corporate costs included in consolidated selling, general and administrative expense of $7.3 million and $7.2 million for the three months ended December 31, 2021 and 2020, respectively and $27.2 million and $23.7 million for the twelve months ended December 31, 2021 and 2020, respectively.
(3) Depreciation and amortization for PFS Operations exclude depreciation and amortization applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of approximately $0.1 million and $0.3 million for the three months ended December 31, 2021 and 2020, respectively and approximately $0.6 million and $1.0 million for the twelve months ended December 31, 2021 and 2020, respectively.
(4) Stock based compensation for PFS Operations exclude stock-based compensation applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of $0.6 million and $1.0 million for the three months ended December 31, 2021 and 2020, respectively and $3.3 million and $4.9 million for the twelve months ended December 31, 2021 and 2020, respectively.
(5) Restructuring and other costs for PFS Operations exclude restructuring and other costs applicable to unallocated corporate costs included in consolidated selling, general and administrative expense of $2.4 million and $0.2 million for the three months ended December 31, 2021 and 2020, respectively and $3.8 million and $0.1 million for the twelve months ended December 31, 2020, respectively.