0001095315-21-000034 | 10-K | XBRL Viewer

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Cover - USD ($)	12 Months Ended
Cover - USD ($)	Dec. 31, 2020	Mar. 26, 2021	Jun. 30, 2020
Cover [Abstract]
Document Type	10-K
Document Annual Report	true
Document Period End Date	Dec. 31, 2020
Current Fiscal Year End Date	--12-31
Document Transition Report	false
Entity File Number	000-28275
Entity Registrant Name	PFSweb, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	75-2837058
Entity Address, Address Line One	505 Millennium Drive,
Entity Address, City or Town	Allen,
Entity Address, State or Province	TX
Entity Address, Postal Zip Code	75013
City Area Code	972
Local Phone Number	881-2900
Title of 12(b) Security	Common Stock, $0.001 par value
Trading Symbol	PFSW
Security Exchange Name	NASDAQ
Entity Well-known Seasoned Issuer	No
Entity Voluntary Filers	No
Entity Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	false
ICFR Auditor Attestation Flag	true
Entity Shell Company	false
Entity Public Float			$ 104,222,142
Entity Common Stock, Shares Outstanding		20,384,007
Documents Incorporated by Reference	DOCUMENTS INCORPORATED BY REFERENCE Information required by Part III of this Form 10-K, to the extent not set forth herein, is incorporated herein by reference to the registrant’s definitive proxy statement for its 2021 annual meeting of shareholders, which is expected to be filed with the Securities and Exchange Commission on or before April 30, 2021.
Entity Central Index Key	0001095315
Amendment Flag	false
Document Fiscal Year Focus	2020
Document Fiscal Period Focus	FY

Consolidated Balance Sheets - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Current assets:
Cash and cash equivalents	$ 10,751	$ 12,434
Restricted cash	214	214
Accounts receivable, net of allowance for doubtful accounts of $1,465 and $1,071 at December 31, 2020 and December 31, 2019, respectively	80,778	72,262
Related party receivable	730	0
Inventories, net of reserves of $96 and $291 at December 31, 2020 and December 31, 2019, respectively	3,644	3,281
Other receivables	3,758	3,324
Prepaid expenses and other current assets	8,694	6,954
Total current assets	108,569	98,469
Property and equipment, net	19,178	18,436
Operating lease right-of-use assets, net	34,982	36,403
Identifiable intangibles, net	665	1,135
Goodwill	45,615	45,393
Other assets	4,152	3,772
Total assets	213,161	203,608
Current liabilities:
Trade accounts payable	35,648	44,640
Accrued expenses	30,881	21,625
Current portion of operating lease liabilities	9,487	8,904
Current portion of long-term debt and finance lease obligations	3,414	2,971
Deferred revenue	5,115	6,058
Total current liabilities	84,545	84,198
Long-term debt and finance lease obligations, less current portion	39,073	34,829
Deferred revenue, less current portion	1,341	1,398
Operating lease liabilities	30,553	33,295
Other liabilities	5,286	3,046
Total liabilities	160,798	156,766
Commitments and contingencies
Shareholders’ equity:
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding	0	0
Common stock, $0.001 par value; 35,000,000 shares authorized; 20,408,558 and 19,465,877 issued at December 31, 2020 and December 31, 2019, respectively; and 20,375,091 and 19,432,410 outstanding at December 31, 2020 and December 31, 2019, respectively	20	19
Additional paid-in capital	168,244	158,192
Accumulated deficit	(115,447)	(109,943)
Accumulated other comprehensive loss	(329)	(1,301)
Treasury stock at cost, 33,467 shares	(125)	(125)
Total shareholders’ equity	52,363	46,842
Total liabilities and shareholders’ equity	$ 213,161	$ 203,608

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Statement of Financial Position [Abstract]
Allowance for doubtful accounts	$ 1,071	$ 1,465
Inventories reserves	$ 96	$ 291
Preferred stock, par value (in USD per share)	$ 1.00	$ 1.00
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in USD per share)	$ 0.001	$ 0.001
Common stock, shares authorized (in shares)	35,000,000	35,000,000
Common stock, shares issued (in shares)	20,408,558	19,465,877
Common stock, shares outstanding (in shares)	20,375,091	19,432,410
Treasury stock, shares (in shares)	33,467	33,467

Consolidated Statements of Operations and Comprehensive Income (Loss) - USD ($) shares in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Revenue from Contract with Customer [Abstract]
Related party revenue	$ 1,046,000	$ 0
Total revenues	342,505,000	294,022,000
Costs of Revenues:
Total costs of revenues	259,099,000	219,801,000
Gross profit	83,406,000	74,221,000
Selling, general and administrative expenses	85,351,000	73,334,000
Income (loss) from operations	(1,945,000)	887,000
Interest expense, net	1,486,000	1,896,000
Loss before income taxes	(3,431,000)	(1,009,000)
Income tax expense	2,073,000	1,161,000
Net loss	$ (5,504,000)	$ (2,170,000)
Net loss per share:
Basic (in usd per share)	$ (0.28)	$ (0.11)
Diluted (in usd per share)	$ (0.28)	$ (0.11)
Weighted average number of shares outstanding:
Basic (in shares)	20,005	19,449
Diluted (in shares)	20,005	19,449
Comprehensive loss:
Net loss	$ (5,504,000)	$ (2,170,000)
Foreign currency translation adjustment, net of taxes	972,000	(308,000)
Total comprehensive loss	(4,532,000)	(2,478,000)
Service fee revenue
Revenue from Contract with Customer [Abstract]
Revenues	256,615,000	214,382,000
Total revenues	257,661,000	214,382,000
Costs of Revenues:
Total costs of revenues	175,526,000	141,616,000
Product revenue, net
Revenue from Contract with Customer [Abstract]
Revenues	22,865,000	26,613,000
Total revenues	22,865,000	26,613,000
Costs of Revenues:
Total costs of revenues	21,594,000	25,158,000
Pass-through revenue
Revenue from Contract with Customer [Abstract]
Revenues	61,979,000	53,027,000
Total revenues	61,979,000	53,027,000
Costs of Revenues:
Total costs of revenues	$ 61,979,000	$ 53,027,000

Consolidated Statements of Shareholders' Equity - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-In Capital	Accumulated Deficit	Accumulated Other Comprehensive Loss	Treasury Stock
Beginning Balance at Dec. 31, 2018	$ 46,583	$ 19	$ 155,455	$ (107,773)	$ (993)	$ (125)
Beginning Balance (in shares) at Dec. 31, 2018		19,294,296				33,467
Net loss	(2,170)			(2,170)
Stock-based compensation expense	3,027		3,027
Exercise of stock options	14		14
Exercise of stock options (in shares)		9,500
Issuance of restricted stock (in shares)		162,081
Taxes paid on behalf of employees for witheld shares	(304)		(304)
Foreign currency translation adjustment, net of taxes	(308)				(308)
Ending Balance at Dec. 31, 2019	46,842	$ 19	158,192	(109,943)	(1,301)	$ (125)
Ending Balance (in shares) at Dec. 31, 2019		19,465,877				33,467
Net loss	(5,504)			(5,504)
Stock-based compensation expense	10,785		10,785
Exercise of stock options	$ 542		542
Exercise of stock options (in shares)	113,583	113,583
Issuance of shares under stock-based compensation awards	$ 1	$ 1
Issuance of shares under stock-based compensation awards (in shares)		829,098
Taxes paid on behalf of employees for witheld shares	(1,275)		(1,275)
Foreign currency translation adjustment, net of taxes	972				972
Ending Balance at Dec. 31, 2020	$ 52,363	$ 20	$ 168,244	$ (115,447)	$ (329)	$ (125)
Ending Balance (in shares) at Dec. 31, 2020		20,408,558				33,467

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Cash flows from operating activities:
Net loss	$ (5,504)	$ (2,170)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	8,666	10,367
Deferred income taxes	403	476
Stock-based compensation expense	10,785	3,027
Other	510	1,225
Increase (Decrease) in Operating Capital [Abstract]
Accounts receivable	(7,328)	(894)
Related party receivable	(730)	0
Inventories	(315)	2,811
Prepaid expenses, other receivables and other assets	(1,957)	8,173
Operating leases	(757)	(7,112)
Trade accounts payable, deferred revenue, accrued expenses and other liabilities	(1,977)	(5,044)
Net cash provided by operating activities	1,796	10,859
Cash flows from investing activities:
Purchases of property and equipment	(4,196)	(3,912)
Proceeds from sale of property and equipment	4	159
Net cash used in investing activities	(4,192)	(3,753)
Cash flows from financing activities:
Net proceeds from issuance of common stock	542	14
Taxes paid on behalf of employees for withheld shares	(1,275)	(304)
Payments on finance lease obligations	(1,173)	(1,644)
Payments on other debt	(2,700)	(3,274)
Borrowings on other debt	1,517	1,105
Net cash provided by (used in) financing activities	211	(9,403)
Effect of exchange rates on cash and cash equivalents	502	(681)
Net decrease in cash and cash equivalents	(1,683)	(2,978)
Cash and cash equivalents, beginning of period	12,434	15,419
Restricted cash, beginning of period	214	207
Cash and cash equivalents and restricted cash, beginning of period	12,648	15,626
Cash and cash equivalents, end of period	10,751	12,434
Restricted cash, end of period	214	214
Cash and cash equivalents and restricted cash, end of period	10,965	12,648
Supplemental cash flow information
Cash paid for income taxes	2,141	910
Cash paid for interest	1,391	1,917
Non-cash investing and financing activities:
Property and equipment acquired under long-term debt and finance leases	4,676	2,956
Revolving loan
Cash flows from financing activities:
Payments on revolving loan	(102,107)	(148,331)
Borrowings on revolving loan	$ 105,407	$ 143,031

Overview and Basis of Presentation	12 Months Ended
Overview and Basis of Presentation	Dec. 31, 2020
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Overview and Basis of Presentation	Overview and Basis of Presentation Description of the Company PFSweb, Inc. and its subsidiaries are collectively referred to as the “Company”, “us”, “we” or “our”; “Supplies Distributors” collectively refers to Supplies Distributors, Inc. and its subsidiaries; and “PFSweb” refers to PFSweb, Inc. and its subsidiaries, excluding Supplies Distributors. PFSweb is a global provider of omni-channel commerce solutions, including a broad range of technology, infrastructure and professional services, to major brand name companies and others seeking to optimize their supply chain and to enhance their online and traditional business channels and initiatives in the United States, Canada and Europe. PFSweb’s service offerings include website design, creation and integration, digital agency and marketing, e-commerce technologies, order management, customer care, logistics and fulfillment, financial management and professional consulting. Supplies Distributors and PFSweb operate under distributor agreements with Ricoh Company Limited and Ricoh USA Inc., a strategic business unit within the Ricoh Family Group of Companies (collectively hereafter referred to as “Ricoh”), under which Supplies Distributors acts as a distributor of various Ricoh products. Supplies Distributors sells its products in the United States, and Europe. Pursuant to agreements between PFSweb and Supplies Distributors, PFSweb provides transaction management and fulfillment services to Supplies Distributors. The majority of Supplies Distributors’ revenue is generated by its sale of product purchased from Ricoh. Under the distributor agreements, which are subject to periodic renewals, Ricoh sells product to Supplies Distributors and reimburses Supplies Distributors for certain freight costs, direct costs incurred in passing on any price decreases offered by Ricoh to Supplies Distributors or its customers to cover price protection and certain special bids, the cost of products provided to replace defective product returned by customers and other certain expenses, as defined. Supplies Distributors can return to Ricoh product rendered obsolete by Ricoh engineering changes after customer demand ends. Ricoh determines when a product is obsolete. Ricoh and Supplies Distributors also have agreements under which Ricoh reimburses or collects from Supplies Distributors amounts calculated in certain inventory cost adjustments. Supplies Distributors passes through to customers marketing programs specified by Ricoh and administers such programs according to Ricoh guidelines. Supplies Distributors also maintains agreements with certain additional clients where it operates as an agent for the resale of product between the client and the customer, and records product revenue net of cost of product revenue as a component of service fee revenue. Basis of Presentation The consolidated financial statements contained in this Annual Report were prepared in accordance with accounting principles generally accepted in the United States of America ("US GAAP") for all periods presented and include the accounts of the Company and its majority owned subsidiaries over which the Company exercises control. We reclassify certain prior year amounts, as applicable, to conform to the current year presentation. Recent Developments We continue to monitor the impact of the 2019 novel coronavirus, or COVID-19, on all aspects of our business. COVID-19 was declared a global pandemic by the World Health Organization on March 11, 2020 and the President of the United States declared the COVID-19 outbreak a national emergency. While the COVID-19 pandemic has not had a material adverse impact on our results of operations to date, the future impacts of the pandemic and any resulting economic impact are largely unknown and rapidly evolving. Beginning in late March 2020, we experienced an increase in demand from certain clients for our services in our PFS Operations segment, as more consumers around the world practiced social distancing, complied with stay-at-home restrictions and many retail stores were closed toward the end of the March 2020 quarter and into the June 2020 quarter. This generated increased volume of online ordering. This trend continued into the third quarter of 2020 but at a reduced rate from the March through June 2020 period and increased, again, as we entered our traditional peak season. However, going forward there could be significant volatility in customer demand and buying habits as the pandemic continues and the resulting adverse economic impacts continue or deepen. We have begun experiencing labor rate increases in certain of our markets for fulfillment activities. We believe this will continue and that this could impact our overall fulfillment related costs and staffing. We have taken a number of precautionary measures designed to help minimize the risk of the spread of the virus to our employees and adjusted our operations wherever necessary to help ensure a safe environment for our staff across business functions. Beginning in April 2020, we received requests from a limited number of our clients to assist them with extended payment terms and/or pricing adjustments for a short time period. We have also experienced delays in certain limited projects and requests from certain clients to reduce current staffing on some of our projects. Prolonged delays or cancellations could have a material adverse impact to our overall business and financial results. As a result of the impact of COVID-19, many businesses have or will be experiencing short-term or long-term liquidity issues. It is possible that the COVID-19 pandemic, the restrictive measures taken by national and local governments to contain the virus and the resulting economic impact may cause disruptions and impact our business which may materially and adversely affect the Company’s future results of operations, cash flows and financial position as well as that of our clients and customers. On March 27, 2020, the Coronavirus Aid, Relief and Economic Security (“CARES”) Act was enacted. The CARES Act is an emergency economic stimulus package that includes spending and tax breaks to strengthen the United States’ economy and fund a nationwide effort to curtail the effect of COVID-19. The Company has made use of the allowance granted under section 2302 of the CARES Act, which permits employers to forgo timely payment of the employer portions of Social Security and RRTA taxes that would otherwise be due from March 27 through December 31, 2020, without penalty or interest charges. Similarly, the UK and Belgium governments have granted businesses the option to defer the payment of certain value-added tax ("VAT") amounts. The Company has elected this option and we continue to examine the impact that the CARES Act and similar international statutes may have on our business.

Significant Accounting Policies	12 Months Ended
Significant Accounting Policies	Dec. 31, 2020
Accounting Policies [Abstract]
Significant Accounting Policies	Significant Accounting Policies Principles of Consolidation All intercompany accounts and transactions have been eliminated in consolidation. Use of Estimates The preparation of consolidated financial statements and related disclosures in conformity with accounting principles generally accepted in the United States of America (“US GAAP”) requires management to make judgments, estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and disclosure of contingent assets and liabilities. The recognition and allocation of certain revenues, cost of revenues, and selling, general and administrative expenses in these consolidated financial statements also require management estimates and assumptions. Estimates and assumptions about future events and their effects cannot be determined with certainty. The Company bases its estimates on historical experience and various other assumptions believed to be applicable and reasonable under the circumstances. These estimates may change as new events occur, as additional information is obtained and as the operating environment changes. These changes have been included in the consolidated financial statements as soon as they became known. In addition, management is periodically faced with uncertainties, the outcomes of which are not within its control and will not be known for prolonged periods of time. Based on a critical assessment of accounting policies and the underlying judgments and uncertainties affecting the application of those policies, management believes the Company’s consolidated financial statements are fairly stated in accordance with US GAAP and provide a fair presentation of the Company’s financial position and results of operations. Revenue and Cost Recognition The Company derives revenue primarily from services provided under contractual arrangements with our clients or from the sale of products under our distributor agreements. The majority of our revenue is derived from contracts and projects that can span from a few months to three to five years. The Company recognizes revenue when control of the promised goods or services is transferred to its customers, in an amount that reflects the consideration that we expect to receive in exchange for those goods or services. Control is transferred to a client or customer when, or as, the client or customer obtains control over that asset. The transaction price includes fixed and, in certain contracts, variable consideration. Variable consideration contained within our contracts includes discounts, rebates, incentives, penalties and other similar items. When a contract includes variable consideration, the Company estimates the variable consideration to determine whether any of it needs to be constrained. The Company includes the variable consideration in the transaction price only to the extent that it is probable that a significant reversal of the amount of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved. We estimate variable consideration and constraints based on our review of the contract terms and conditions. Variable consideration and constraint amounts are the most likely amounts based on our history with the customer. If no history is available, then we will recognize the most likely amount based on the range of possible consideration amounts. Variable consideration was not significant for the years ended December 31, 2020 and 2019. Variable consideration and constraints are updated at each reporting date. The Company’s billings for reimbursement of out-of-pocket expenses related to our Service Fee Revenues, consisting primarily of freight and shipping supplies, are included in pass-through revenues. Other items included in pass-through revenues include travel and certain third-party vendor expenses such as telecommunication charges. These other pass-through revenues are not deemed a material percentage of total revenues. In certain of our contracts, our clients elect to handle their shipping related costs directly with the carriers. Therefore, we present pass-through revenues separately, as we believe it provides better transparency to our core services. Incremental costs to obtain a contract (such as sales commissions) are expensed when incurred when the amortization period is one year or less; otherwise, incremental contract costs are expensed over time as promised goods and services are transferred to a customer. Recurring operating costs for contracts with clients and customers are recognized as incurred. Certain eligible, nonrecurring costs incurred in the initial phases of our contracts are capitalized when such costs (1) relate directly to the contract, (2) generate or enhance resources that will be used in satisfying the performance obligation in the future and (3) are expected to be recovered. Capitalized amounts are monitored regularly for impairment. The Company enters into contracts with clients and customers that contain multiple promises to transfer control of multiple products and/or services. To the extent a contract includes provisioning multiple products or services, judgment is applied to determine whether promised deliverables are distinct and are distinct in the context of the contract. If this criteria is not met, sales of different products or services are accounted for as a combined performance obligation. For arrangements with multiple distinct performance obligations, consideration is allocated among the performance obligations based on their relative standalone selling price. Standalone selling price is the price at which we would sell a promised good or service separately to the client or customer. Our warranties generally provide a client or customer with assurance that the related deliverable will function as the parties intended because it complies with agreed-upon specifications and is therefore not considered an additional performance obligation in the contract. The Company may execute more than one contract or agreement with a single client or customer. The separate contracts or agreements may be viewed as one combined arrangement or separate agreements for revenue recognition purposes. In order to reach appropriate conclusions regarding whether such agreements should be combined, the Company evaluates whether the agreements were negotiated as a package with a single commercial objective, whether the amount of consideration to be paid in one agreement depends on the price and/or performance of another agreement, or whether the good or services promised in the agreements represent a single performance obligation. The conclusions reached can impact the identification of distinct performance obligations, allocation of the transaction price to each performance obligation and the timing of revenue recognition related to those arrangements For contracts recognized over time, we recognize the estimated loss to the extent the project has been completed based on actual hours incurred compared to the total estimated hours. A loss is recognized when the current estimate of the consideration we expect to receive, modified to include any variable consideration, is less than the current estimate of total costs for the contract. Service Fee Revenue The Company’s service fee revenue primarily relates to our order to cash, fulfillment, customer care, consulting, design, digital marketing and technology services. The Company typically charges its service fee revenue on either a time and materials, fixed price, cost-plus a margin, a percent of shipped revenue, or retainer basis for professional services, or a per transaction basis, such as a per item basis for fulfillment services or a per labor hour basis for customer contact center services. Additional fees are billed for other services. Product Revenue Depending on the terms of the customer arrangement, product revenue and product cost is recognized at the point the customer gains control of the asset. The specific point in time when control transfers depends on the contract with the customer. Typically, our terms are Freight on Board (“FOB”) Shipping point, which we believe to be indicative of when control is transferred. We permit our customers to return product. Product revenue is reported net of projected future returns. Future returns are estimated based on historical return information. Management also considers any other current information and trends in making estimates. Gross versus Net Revenue In instances where revenue is derived from product sales from a third-party, we record revenue on a gross basis when we are a principal to the transaction and net of costs when we are acting as an agent between the customer or client and the vendor. We are the principal and record revenue on a gross basis if we control a promised good or service before transferring that good or service to the customer. We are an agent and record revenue on a net basis for what we retain for agency services if our role is to arrange for another entity to control the promised goods or services. Practical expedients The standard allows entities to use several practical expedients, including the as-invoiced practical expedient, determining whether a significant financing component exists, treatment of sales and usage-based taxes, and the recognition of certain incremental costs of obtaining a contract with a client or customer. Contracts of less than a year with a financing component will be expensed in that period as a practical expedient. Our current contracts do not have a financing component. Commissions on contracts of less than one year will be expensed as a practical expedient. Commissions will be capitalized on contracts over one year. As of December 31, 2020 and 2019, we did not have any material commissions on contracts in excess of one year. We also present our revenues net of sales and usage-based tax as a practical expedient. Contract modifications Contract modifications are routine in our industry. For each modification, the Company assesses whether the modification changes the scope and or price of the original agreement and whether those changes are commensurate with stand-alone selling price. Based on the results of this assessment, the Company either accounts for the modification as a separate contract, as a change in the original contract, or as a termination of the old contract and creation of a new contract in accordance with Accounting Standards Codification (“ASC”) 606-10-25-12. Concentration of Business and Credit Risk During 2020, one client represented more than 10% of the Company’s consolidated total revenues which included services from both the PFS Operations and LiveArea business segments. The client represented $38.9 million, or 11%, of consolidated total revenues. There were no other such concentrations in 2020. During 2019, two clients contributing to both the PFS Operations and LiveArea business segments represented more than 10% of the Company’s consolidated total revenues. As of December 31, 2020, two clients exceeded 10% of the Company’s total accounts receivable. As of December 31, 2019, one client exceeded 10% of the Company’s total accounts receivable. Cash and Cash Equivalents Cash equivalents are defined as short-term highly liquid investments with original maturities, when acquired, of three months or less. At times, the Company has cash balances in domestic bank accounts that exceed Federal Deposit Insurance Corporation insured limits. The Company has not experienced any losses related to these cash concentrations. Accounts Receivable The Company recognizes revenue and records trade accounts receivable, pursuant to the methods described above, when collectability is reasonably assured. Collectability is evaluated in the aggregate and on an individual customer or client basis taking into consideration payment due date, historical payment trends, current financial position, results of independent credit evaluations and payment terms. Related reserves are determined by either using percentages applied to certain aged receivable categories based on historical results, reevaluated and adjusted as additional information is received, or a specific identification method. After all attempts to collect a receivable have failed, the receivable is written off against the allowance for doubtful accounts. Other Receivables Other receivables primarily include amounts due from Ricoh for costs incurred by the Company under the distributor agreements and value added tax receivables. Inventories Inventories (all of which are finished goods) are stated at the lower of weighted average cost and net realizable value. The Company establishes inventory reserves based upon estimates of declines in values due to inventories that are slow moving or obsolete, excess levels of inventory or values assessed at lower than cost. Supplies Distributors assumes responsibility for slow-moving inventory under its Ricoh distributor agreements, subject to certain termination rights, but has the right to return product rendered obsolete by engineering changes, as defined. In the event PFSweb, Supplies Distributors and Ricoh terminate the distributor agreements, the agreements provide for the parties to mutually agree on a plan of disposition of Supplies Distributors’ then existing inventory. Property and Equipment The Company makes judgments and estimates in conjunction with the carrying value of property and equipment, including amounts to be capitalized, depreciation and amortization methods and useful lives. Property and equipment are stated at cost and are depreciated using the straight-line method over the estimated useful lives of the respective assets. Capitalized implementation costs are depreciated over the respective client expected performance period. Leasehold improvements are amortized over the shorter of the useful life of the related asset or the remaining lease term. When events or changes in circumstances indicate that the carrying amount of our property and equipment might not be recoverable, the expected future undiscounted cash flows from the asset are estimated and compared with the carrying amount of the asset. If the sum of the estimated undiscounted cash flows is less than the carrying amount of the asset, an impairment loss is recorded. The impairment loss is measured by comparing the fair value of the asset with its carrying amount. Fair value is generally determined based on discounted cash flows or appraised values, as appropriate. Leases We account for leases in accordance with ASC 842, Leases. Lease assets and liabilities are recognized at the commencement date of an arrangement where it is determined at inception that a lease exists. Lease assets represent the right to use an underlying asset for the lease term and lease liabilities represent the obligation to make lease payments arising from the lease. These assets and liabilities are initially recognized based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit rate, we use an incremental borrowing rate based on the information available at the lease commencement date to discount payments to the present value. Some of these leases contain rent escalation clauses either fixed or adjusted periodically for inflation or market rates that are factored into our determination of lease payments. We also have variable lease payments that do not depend on a rate or index, primarily for items such as common area maintenance and real estate taxes, which are recorded as variable costs when incurred. The lease asset excludes incentives and initial direct costs incurred. Lease terms include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Our operating leases are included in operating lease right-of-use assets, current portion of operating lease liabilities and operating lease liabilities on the consolidated balance sheets. Our finance leases are included in property and equipment, long-term debt and finance lease obligations and current portion of long-term debt and finance lease obligations on the consolidated balance sheets. Leases with an initial term of 12 months or less are not recorded on the consolidated balance sheets. The expense for these short-term leases and operating leases is recognized on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components and have elected to combine as a single lease component. In addition, we utilized the portfolio approach to group leases with similar characteristics and did not use hindsight to determine lease term. Definite-Lived Intangible Assets The Company’s definite-lived intangible assets are primarily comprised of non-compete agreements, trade names, customer relationships and developed technology. Definite-lived intangible assets are amortized over their estimated useful life and only tested for impairment whenever events or circumstances indicate that the carrying amount of an asset may not be recoverable. An impairment loss would be recognized when the carrying amount of the asset exceeds the estimated undiscounted future cash flows expected to result from the use of the asset and its eventual disposition. The impairment loss to be recorded would be the excess of the asset’s carrying value over its fair value. Fair value is determined using a discounted cash flow analysis or other valuation technique. Goodwill Goodwill represents the excess of the purchase price over the fair value of the identifiable net assets acquired. Goodwill and other intangible assets with indefinite lives are not amortized to operations, but instead are reviewed for impairment at least annually on October 1, or more frequently when there is an indicator of impairment. Goodwill impairment exists when a reporting unit’s goodwill carrying value exceeds its implied fair value. The Company has no intangible asset with indefinite useful lives, other than goodwill. Accounting Standards Update (“ASU”) Topic 350: Testing Goodwill for Impairment (“ASU Topic 350”) permits an entity to make a qualitative assessment of whether it is more likely than not that a reporting unit’s fair value is less than its carrying amount before applying the one-step quantitative goodwill impairment test. When performing the qualitative analysis, an entity evaluates relevant events and circumstances, including but not limited to, macroeconomic conditions, industry and market conditions, overall financial performance, reporting unit specific events and entity specific events. If, after completing the qualitative analysis, an entity concludes that it is not more likely than not that the fair value of the reporting unit is less than its carrying amount, it would not be required to perform the one-step quantitative impairment test for that reporting unit. In the event that the based on the results of the qualitative analysis, it is concluded that it is not more likely than not that the fair value of a reporting unit or indefinite-lived asset exceeds its carrying value, the one-step quantitative impairment test is performed. Under the quantitative test, the Company compares the fair value of the reporting unit with its carrying value, including goodwill. If the fair value of the reporting unit is less than its carrying value, the Company records an impairment charge equal to the excess of the carrying value over the related fair value. Fair value of the reporting unit is determined using a discounted cash flow analysis. If the Company is required to perform the quantitative test described in the preceding paragraph, it would determine fair value using generally accepted valuation techniques, including discounted cash flows and market multiple analyses. These types of analyses contain uncertainties because they require management to make assumptions and to apply judgment to estimate industry economic factors and the profitability of future business strategies. The Company’s valuation methodology for assessing impairment would require management to make judgments and assumptions based on historical experience and projections of future operating performance. If these assumptions differ materially from future results, the Company may record impairment charges in the future. Foreign Currency Translation and Transactions The functional currency of each of the Company’s foreign subsidiaries is local currency. Assets and liabilities are translated at exchange rates in effect at the end of the period and income and expense items are translated at the average exchange rates on a monthly basis. Translation adjustments are accumulated and reported as a component of accumulated other comprehensive income (loss) in the consolidated statements of shareholders’ equity. The Company includes currency gains and losses on short-term intercompany advances in the determination of net income and loss. The Company reports gains and losses on intercompany foreign currency transactions that are of a long-term investment nature as a component of accumulated other comprehensive income (loss) in the consolidated statements of shareholders’ equity. Stock-Based Compensation The Company uses stock-based compensation, including stock options, deferred stock units and other market and performance stock-based awards to provide long-term performance incentives for its executives, key employees and non-employee directors. From the service inception date to the grant date, the Company recognizes compensation cost for all share-based payments based on the reporting date fair value of the award. After the grant date, compensation cost is measured based on the grant date fair value. Depending on the conditions associated with the vesting of the award, compensation cost is recognized on a straight-line or graded basis, net of estimated forfeitures, over the requisite service period of each award. The Company records compensation cost as a component of selling, general and administrative expenses in the consolidated statements of operations. The Company estimates the fair value of each option grant on the date of grant using the Black-Scholes option-pricing model and estimates the compensation cost for certain of the awards that have a market condition using a Monte-Carlo simulation. The estimated fair value for awards involves assumptions for expected dividend yield, stock price volatility, risk-free interest rates and the expected life of the award. Income Taxes Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date. Valuation allowances are established when necessary to reduce deferred tax assets to the amount more likely than not to be realized. The Company recognizes interest and penalties related to certain tax positions in income tax expense and monitors uncertain tax positions and recognizes tax benefits only when management believes the relevant tax positions would more likely than not be sustained upon examination. Fair Value of Financial Instruments In accordance with ASC 825, Financial Instruments, fair value is determined utilizing a hierarchy of valuation techniques. The three levels of the fair value hierarchy are as follows: Level 1: Observable inputs such as quoted prices (unadjusted) in active markets for identical assets or liabilities. Level 2: Inputs, other than quoted prices, that are observable for the asset or liability, either directly or indirectly; these include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active. Level 3: Unobservable inputs that reflect the reporting entity’s own assumptions. The carrying value of the Company’s financial instruments, which include cash and cash equivalents, accounts receivable, other receivables, trade accounts payable and debt, approximate their fair values at December 31, 2020 and 2019 based on short terms to maturity or current market prices and interest rates or observable inputs such as quoted prices in active markets. Nonrecurring Fair Value Measurements The purchase price of business acquisitions is allocated to the tangible and identifiable intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with any excess recorded as goodwill. The Company utilizes Level 3 inputs in the determination of the initial fair value of assets and liabilities. Non-financial assets such as goodwill, intangible assets, software development costs and property and equipment are subsequently measured at fair value when there is an indicator of impairment and recorded at fair value only when impairment is recognized. Impact of Recently Issued Accounting Standards Pronouncements Recently Adopted In January 2017, the FASB issued ASU No. 2017-04, “Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill impairment” (“ASU 2017-04”), which removes Step 2 of the goodwill impairment test. A goodwill impairment will now be determined by the amount by which a reporting unit’s carrying value exceeds its fair value, not to exceed the carrying amount of goodwill. ASU 2017-04 is effective for annual reporting periods, and interim periods therein, beginning after December 15, 2022, with early adoption permitted. The Company elected to adopt this new guidance early, beginning on January 1, 2020. The adoption of ASU 2017-04 did not have a material impact on our consolidated financial statements. In August 2018, the FASB issued ASU No. 2018-15 "Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract; Disclosures for Implementation Costs Incurred for Internal-Use Software and Cloud Computing Arrangements" (“ASU 2018-15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal-use software under ASC Subtopic 350-40, in order to determine which costs to capitalize and recognize as an asset. ASU 2018-15 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019, and can be applied either prospectively to implementation costs incurred after the date of adoption or retrospectively to all arrangements. We have adopted ASU 2018-15 on January 1, 2020 on a prospective basis. The adoption of ASU 2018-15 did not have a material impact on our consolidated financial statements. Pronouncements Not Yet Adopted In June 2016, the FASB issued ASU 2016-13, "Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments," ("ASU 2016-13") which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. ASU 2016-13 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019 for all public entities, excluding smaller reporting companies, and after December 15, 2022 for smaller reporting companies. It requires a cumulative effect adjustment to the balance sheet as of the beginning of the first reporting period in which the guidance is effective. We will adopt ASU 2016-13 on January 1, 2023. We are currently in the early phase of evaluating the impact of the adoption of ASU 2016-13 on our consolidated financial statements.

Revenue from Contracts with Clients and Customers

12 Months Ended

Dec. 31, 2020

Revenue from Contract with Customer [Abstract]

Revenue from Contracts with Clients and Customers

Performance Obligations and Revenue Recognition Timing

A performance obligation is a promise in a contract to transfer a distinct good or service to the client or customer and is the unit of account in ASC 606. A contract’s transaction price is allocated to each distinct performance obligation and recognized as revenue when, or as, the performance obligation is satisfied.

Our performance obligations for the PFS Operations segment (“PFS Operations”), includes order to cash, fulfillment and customer care services and for the LiveArea Professional Services segment (“LiveArea”), include consulting, design, digital marketing and technology services. For arrangements with multiple distinct performance obligations, we allocate consideration

among the performance obligations based on their relative standalone selling price. Standalone selling price is the price at which we would sell a promised good or service separately to our client and customers.

We typically price our professional services contracts on either a time and materials, fixed-price or a cost-plus margin basis.

For fixed-price arrangements, we typically recognize revenue based on the input method, as we believe that hours expended over time proportionately, based on actual hours to budgeted hours during the period, provides the most relevant measure of progress for these contracts. We measure the progress for our fixed-price arrangements using a proportional performance calculation based on the actual hours worked each month as a percentage of the total estimated project hours because it best depicts the transfer of control to the customer which occurs as we deliver the services and incur costs on our contracts. For time and materials contracts, we recognize revenue monthly based on the actual hours worked at the labor rates by job category and cost of materials plus margin. We recognize revenue for a performance obligation satisfied over time only if we can reasonably measure our progress toward complete satisfaction of the performance obligation. In some circumstances (for example, in the early stages of a contract), we may not be able to reasonably measure the outcome of a performance obligation, but we expect to recover the costs incurred in satisfying the performance obligation. In those circumstances, we shall recognize revenue only to the extent of the costs incurred until such time that we can reasonably measure the outcome of the performance obligation.

Contracts that are billed on a time and materials basis typically are structured such that the amount the company bills at each point in time corresponds directly with the value of our performance to date. We have elected the ‘as-invoiced’ practical expedient for these contracts.

In addition, PFS Operations has certain product revenue where it acts as a reseller in which we have determined we do not have ultimate control of the provisioning of the performance obligation. For these agreements, we recognize net revenue at a point in time when control transfers to the customer, typically at FOB shipping point.

Remaining performance obligations represent the transaction price of firm orders for which work has not yet been performed. This amount does not include 1) contracts that are less than one year in duration, 2) contracts for which we recognize revenue based on the right to invoice for services performed, or 3) variable consideration allocated entirely to a wholly unsatisfied performance obligation. Much of our revenue qualifies for one of these exemptions. As of December 31, 2020, the aggregate amount of the transaction price allocated to remaining performance obligations for contracts with an original expected duration of one year or more was $7.8 million. We expect to recognize revenue on approximately 89% of the remaining performance obligations in 2021 and 100% through 2022.

Contract Assets and Contract Liabilities

Contract assets primarily relate to costs to fulfill assets capitalized for PFS Operations implementation services. Costs to Fulfill assets related to deferred costs, which are included within other current assets, other assets and to software development costs, which are included within property and equipment in our consolidated balance sheets. The contract liabilities primarily relate to the advance consideration received from clients for contracts, including amounts received for implementation services which are not distinct performance obligations.

Our payment terms vary by the type and location of our clients and the type of services offered. The term between invoicing and when payment is due is generally not significant.

Contract balances consisted of the following (in thousands):


	December 31, 2020		December 31, 2019
Contract Assets
Costs to Fulfill	5,659		4,875
Total Contract Assets	$	5,659	$	4,875
Contract Liabilities
Accrued Contract Liabilities	$	1,067	$	1,806
Deferred Revenue	6,456		7,456
Total Contract Liabilities	$	7,523	$	9,262

Changes in costs to fulfill contract assets during the period increased $0.8 million from December 31, 2019 to December 31, 2020, primarily due to an increase of approximately $5.3 million from new projects, offset by a decrease of approximately $4.5 million due to amortization and recognition of costs in the year ended December 31, 2020. Changes in costs to fulfill contract assets during the period from January 1, 2019 to December 31, 2019 was a decrease of $0.3 million, primarily due

to an increase of approximately $6.1 million from new projects, offset by approximately $6.4 million of amortization and recognition of costs in the year ended December 31, 2019.

Changes in contract liabilities during the period decreased $1.7 million in our contract liabilities from December 31, 2019 to December 31, 2020, primarily due to an increase of approximately $11.8 million from new projects, offset by a decrease of approximately $13.5 million of amortization and recognition of revenue in the year ended December 31, 2020. Contract losses for the year ended December 31, 2020 and December 31, 2019 were not material. Contract liabilities during the period from January 1, 2018 to December 31, 2019 decreased by $0.5 million in our contract liabilities, primarily due to an increase of approximately $10.8 million from new projects, offset by a decrease of approximately $11.3 million due to amortization and recognition of revenue in the year ended December 31, 2019.

The timing of revenue recognition, billings and cash collections results in billed accounts receivable, unbilled receivables and customer advances and deposits (contract liabilities) on the consolidated balance sheet.

Changes in the contract asset and liability balances during the years ended December 31, 2020 and 2019 were not materially impacted by any other factors.

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands):


	Year Ended December 31, 2020							Year Ended December 31, 2019
	PFS Operations		LiveArea Professional Services			Total		PFS Operations		LiveArea Professional Services			Total
Revenues:
Service fee revenue	$	174,868	$	82,793	(1)	$	257,661	$	139,490	$	74,892	(1)	$	214,382
Product revenue, net	22,865		—			22,865		26,613		—			26,613
Pass-through revenue	58,874		3,105			61,979		50,296		2,731			53,027
Total revenues	$	256,607	$	85,898		$	342,505	$	216,399	$	77,623		$	294,022

(1) Includes $1.0 million and no related party revenue as of December 31, 2020 and December 31, 2019, respectively.

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by timing of revenue recognition (in thousands):


	Year Ended December 31, 2020							Year Ended December 31, 2019
	PFS Operations		LiveArea Professional Services			Total		PFS Operations		LiveArea Professional Services			Total
Revenues:
Over time	$	233,742	$	85,898	(1)	$	319,640	$	189,786	$	76,645	(1)	$	266,431
Point-in-time	22,865		—			22,865		26,613		978			27,591
Total revenues	$	256,607	$	85,898		$	342,505	$	216,399	$	77,623		$	294,022

(1) Includes $1.0 million and no related party revenue as of December 31, 2020 and December 31, 2019, respectively.

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands):


	Year Ended December 31, 2020							Year Ended December 31, 2019
	PFS Operations		LiveArea Professional Services			Total		PFS Operations		LiveArea Professional Services			Total
Revenues by region:
North America	$	202,176	$	74,514	(1)	$	276,690	$	178,760	$	68,684	(1)	$	247,444
Europe	54,431		11,384			65,815		37,639		8,939			46,578
Total revenues	$	256,607	$	85,898		$	342,505	$	216,399	$	77,623		$	294,022

(1) Includes $1.0 million and no related party revenue as of December 31, 2020 and December 31, 2019, respectively.

- Definition

The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts.

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-URI http://asc.fasb.org/topic&trid=49130388

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 10
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 13
-Subparagraph (b)(2)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130556-203045

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (b)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 9
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130550-203045

Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (e)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (d)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 15
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130558-203045

Reference 10: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 606
-SubTopic 10
-Section 50
-Paragraph 12
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130554-203045

+ Details

Property and Equipment

12 Months Ended

Dec. 31, 2020

Property, Plant and Equipment [Abstract]

Property and Equipment

The components of property and equipment as of December 31, 2020 and 2019 are as follows (in thousands):


	December 31,				Depreciable Life
	2020		2019
Purchased and capitalized software costs	$	36,371	$	37,680	1-10 years
Furniture, fixtures and equipment	29,512		28,377		3-10 years
Computer equipment	16,199		15,034		3 years
Leasehold improvements	17,795		17,201		3-10 years
In-process assets	2,115		1,457
	101,992		99,750
Less-accumulated depreciation and amortization	(82,814)		(81,314)
Property and equipment, net	$	19,178	$	18,436

Depreciation and amortization expense related to property and equipment, excluding finance leases, for the years ended December 31, 2020 and 2019 was $7.3 million and $8.3 million, respectively.

The Company’s property and equipment held under finance leases amount to approximately $0.9 million and $1.9 million, net of accumulated amortization of approximately $2.3 million and $2.5 million, at December 31, 2020 and 2019, respectively. Depreciation and amortization expense related to finance leases for the years ended December 31, 2020 and 2019 was $0.9 million and $1.4 million, respectively.

Goodwill and Identifiable Intangibles, Net

12 Months Ended

Dec. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Goodwill and Identifiable Intangibles, Net

During 2020 goodwill increased by $0.2 million and increased by $0.3 million in 2019 due to the impact of foreign currency translation. The Company’s annual goodwill impairment test as of October 1, 2020 was performed for all reporting units by completing the qualitative assessment to determine whether it is more likely than not the fair value of a reporting unit is less than its carrying amount. We determined that it was not more likely than not that the fair value of a reporting unit was less than its carrying amount and, therefore, did not result in an impairment as of December 31, 2020. We have determined that our reporting units are equivalent to our operating segments. The Company’s goodwill by reporting unit was $23.2 million and $23.2 million for our LiveArea Professional Services segment and $22.4 million and $22.2 million for our PFS Operations segment at December 31, 2020 and December 31, 2019, respectively.

The following table presents the gross carrying value and accumulated amortization for identifiable intangibles (in thousands):


	December 31, 2020						December 31, 2019						Estimated Useful Life from Acquisition
	Gross Carrying Value		Accumulated Amortization		Net Carrying Value		Gross Carrying Value		Accumulated Amortization		Net Carrying Value
Trade names	$	1,250	$	(1,250)	$	—	$	1,250	$	(1,250)	$	—	2.25 - 2.5 years
Non-compete agreements	571		(571)		—		570		(570)		—		1 - 3.5 years
Leasehold	45		(45)		—		45		(45)		—		2.5 years
Customer relationships	10,171		(9,506)		665		10,120		(8,989)		1,131		1.6 - 9 years
Developed technology	1,532		(1,532)		—		1,509		(1,509)		—		2.5 - 3 years
Other intangibles	494		(494)		—		492		(488)		4		9 years
Total definite-lived identifiable intangible assets	$	14,063	$	(13,398)	$	665	$	13,986	$	(12,851)	$	1,135

Definite-Lived Identifiable Intangible Asset Amortization

The changes in the net carrying values of identifiable intangible assets during 2020 and 2019 were primarily due to amortization expense of $0.5 million and $0.7 million, respectively, as well as the impact of foreign currency translation. Amortization expense is included in selling, general and administrative expenses in 2020 and 2019, respectively, in the consolidated statements of operations. The estimated amortization expense for each of the next five years is as follows (in thousands):


2021	$	282
2022	197
2023	138
2024	48
2025	—

Inventory Financing	12 Months Ended
Inventory Financing	Dec. 31, 2020
Debt Disclosure [Abstract]
Inventory Financing	Inventory Financing Supplies Distributors has a short-term credit facility with IBM Credit LLC (“IBM Credit Facility”) to finance its purchase and distribution of Ricoh products in the United States, providing financing for eligible Ricoh inventory and certain receivables up to $7.5 million, as per the amended agreement. The agreement has no stated maturity date and provides either party the ability to exit the facility following a 90 day notice. Given the structure of this facility and as outstanding balances, which represent inventory purchases, are repaid within twelve months, we have classified the outstanding amounts under this facility, which were $3.6 million and $3.0 million as of December 31, 2020 and December 31, 2019, respectively, as trade accounts payable in the consolidated balance sheets. As of December 31, 2020, Supplies Distributors had $0.1 million of available credit under this facility. The credit facility contains cross default provisions, various restrictions upon the ability of Supplies Distributors to, among other things, merge, consolidate, sell assets, incur indebtedness, make loans and payments to related parties (including entities directly or indirectly owned by PFSweb, Inc.), provide guarantees, make investments and loans, pledge assets, make changes to capital stock ownership structure and pay dividends. The credit facility also contains financial covenants, such as annualized revenue to working capital, net profit after tax to revenue and total liabilities to tangible net worth, as defined, and is secured by certain of the assets of Supplies Distributors, as well as a collateralized guaranty of PFSweb. Additionally, PFSweb is required to maintain a minimum Subordinated Note receivable balance from Supplies Distributors of $1.0 million, as per the amended agreement. Borrowings under the credit facility accrue interest, after a defined free financing period, at prime rate plus 0.5%, which resulted in a weighted average interest rate of 3.75% and 5.25% as of December 31, 2020 and December 31, 2019, respectively. As of December 31, 2020, the Company was in compliance with all financial covenants. Pursuant to IBM Credit Facility, Supplies Distributors is restricted from making any distributions to PFSweb if, after giving affect thereto, Supplies Distributors’ would be in noncompliance with its financial covenants. Supplies Distributors has received lender approval to pay up to approximately $0.6 million of dividends in 2021. Supplies Distributors paid no dividends to PFSweb in 2020 and $1.8 million in 2019, which eliminate upon consolidation.

Debt Obligations

12 Months Ended

Dec. 31, 2020

Debt Disclosure [Abstract]

Debt Obligations

. Debt Obligations

Outstanding debt and finance lease obligations consist of the following (in thousands):


	December 31,
	2020		2019
U.S. Credit Agreement:
Revolving loan	$	33,500	$	30,200
Equipment loan	8,035		5,426
Debt issuance costs	(224)		(303)
Finance leases	1,056		2,177
Other	120		300
Total	42,487		37,800
Less current portion of long-term debt	3,414		2,971
Long-term debt, less current portion	$	39,073	$	34,829

U.S. Credit Agreement

In August 2015, PFSweb, Inc. and its U.S. subsidiaries entered into a credit agreement (“Credit Agreement”) with Regions Bank, as agent for itself and one or more future lenders (the “Lenders”). Under the Credit Agreement, and subject to the terms set forth therein, the Lenders provided us with a revolving loan facility for up to $32.5 million and a term loan facility for up to $30 million. Borrowings under the Credit Agreement accrued interest at a variable rate based on prime rate or Libor, plus an applicable margin.

On November 1, 2018, we entered into Amendment No.1 to our Credit Agreement with Regions Bank (the “Amended Facility”). The Amended Facility provides for an increase in availability of our revolving loans to $60.0 million, with the ability

for a further increase of $20.0 million to $80.0 million and the elimination of the term loan. Amounts outstanding under the term loan were reconstituted as revolving loans. The Amended Facility also extends the maturity date to November 1, 2023.

As of December 31, 2020, we had $14.2 million of available credit under the Amended Facility. As of December 31, 2020 and 2019, the weighted average interest rate on the revolving loan facility was 2.52% and 3.96%, respectively. In connection with the Amended Facility, the Company paid $0.3 million of fees in 2018, which are being amortized through the life of the Amended Facility and are reflected as a net reduction in debt. The Amended Facility is secured by a lien on substantially all of the assets of Company and its U.S. subsidiaries and a pledge of 65% of the shares of certain of our foreign subsidiaries. The Amended Facility contains cross default provisions, various restrictions upon the Company’s ability to, among other things, merge, consolidate, sell assets, incur indebtedness, make loans and payments to subsidiaries, affiliates and related parties, make capital expenditures, make investments and loans, pledge assets, make changes to capital stock ownership structure, as well as financial covenants, as defined, of a minimum consolidated fixed charge ratio and a maximum consolidated leverage ratio.

Debt Covenants

To the extent the Company or any of its subsidiaries fail to comply with its covenants applicable to its debt or inventory financing obligations, including the periodic financial covenant requirements, such as profitability and cash flow and required level of shareholders’ equity or net worth (as defined), the Company would be required to obtain a waiver from the lender or the lender would be entitled to accelerate the repayment of any outstanding credit facility obligations and exercise all other rights and remedies, including sale of collateral and enforcement of payment under the Company parent guarantee. Any acceleration of the repayment of the credit facilities may have a material adverse impact on the Company’s financial condition and results of operations and no assurance can be given that the Company would have the financial ability to repay all of such obligations. As of December 31, 2020, the Company was in compliance with all debt covenants.

Debt Maturities

The Company’s aggregate maturities of debt subsequent to December 31, 2020 are as follows, excluding $0.2 million in debt issuance costs that reduce the carrying amount of the debt (in thousands):


Years ended December 31,
2021	$	2,521
2022	1,748
2023	35,023
2024	1,333
2025	866
Total	$	41,491

Stock and Stock Options

12 Months Ended

Dec. 31, 2020

Share-based Payment Arrangement [Abstract]

Stock and Stock Options

Preferred Stock Purchase Rights

On June 8, 2000, the Company’s Board of Directors declared a dividend distribution of one preferred stock purchase right (a “Right”) for each share of the Company’s common stock outstanding on July 6, 2000 and each share of common stock issued thereafter. Each Right entitles the registered shareholders to purchase from the Company one one-thousandth of a share of preferred stock at an exercise price of $65, subject to adjustment. The Rights are not currently exercisable but would become exercisable if certain events occurred relating to a person or group acquiring or attempting to acquire 20 percent or more of the Company’s outstanding shares of common stock. The Rights Agreement expires 30 days after the Company’s 2021 Annual Meeting unless continuation of the Rights Agreement is approved by the stockholders of the Company at the 2021 Annual Meeting.

Stock Compensation Plans

The Company has an Employee Stock and Incentive Plan (the “Employee Plan”), as amended and restated, under which an aggregate of 10,442,340 shares of common stock have been authorized for issuance. The Employee Plan provides for the granting of incentive awards to directors, executive management, key employees and outside consultants of the Company in a variety of forms of equity-based incentive compensation, such as the award of an option, stock appreciation right, restricted stock award, restricted stock unit, deferred stock unit, among other stock-based awards. The Company has historically issued service-based restricted stock and unit awards, performance-based and market-based stock and unit awards (collectively “Restricted Shares”) and stock options. The Company uses newly issued shares of common stock to satisfy awards under the Plan.

The Company issues Restricted Shares to the Company’s executives and senior management, pursuant to which such employees are eligible to receive future grants of shares of the Company’s stock subject to various vesting and/or performance criteria. The weighted average fair value per share of Restricted Shares granted during the years ended December 31, 2020 and 2019 was $5.45 and $3.13, respectively. The total fair value of Restricted Shares vested under the Employee Plans was $7.7 million and $1.3 million during the years ended December 31, 2020 and 2019, respectively.

The underlying stock certificates for the Restricted Shares that vested December 31, 2020 are expected to be issued during the quarter ending March 31, 2021. The underlying stock certificates for the Restricted Shares that vested December 31, 2019 were issued during the quarters ended March 31, 2020 and June 30, 2020.

Total stock-based compensation expense was $10.8 million and $3.0 million for the years ended December 31, 2020 and 2019, respectively, and was included as a component of selling, general and administrative expenses in the consolidated statements of operations. As of December 31, 2020, there is $4.2 million of total unrecognized compensation costs related to non-vested share-based compensation arrangements granted under the Plan, which is expected to be recognized over a remaining weighted average period of approximately 2.3 years. This expected cost does not include the impact of any future stock-based compensation awards.

As of December 31, 2020, there were 1,290,569 shares available for future grants under the Plan. Each stock option or stock appreciation right award granted reduces the total shares available for grant by one share, while each award granted other than in the form of a stock option or stock appreciation right reduces the shares available for grant by 1.22 shares.

Stock Options

The rights to purchase shares under employee stock option agreements issued under the Plan typically vest over a three year period, one-twelfth each quarter. Stock options must be exercised within 10 years from the date of grant. Stock options are generally issued such that the exercise price is equal to the market value of the Company’s common stock at the date of grant.

The following tables summarize stock option activity under the Plans:


	Shares	Price Per Share	Weighted Average Exercise Price		Weighted Average Remaining Contractual Life (in years)	Aggregate Intrinsic Value (in millions)
Outstanding, December 31, 2019	1,378,550	$2.39 - $14.66	$	6.65
Granted	5,500	$6.69	$	6.69
Exercised	(113,583)	$2.39 - $6.23	$	4.77
Canceled	(149,750)	$2.72 - $14.66	$	7.27
Outstanding, December 31, 2020	1,120,717	$2.54 - $14.66	$	6.76
Exercisable, December 31, 2020	843,719	$2.54 - $14.66	$	7.25	4.7	$	0.8
Exercisable and expected to vest, December 31, 2020	1,063,967	$2.54 - $14.66	$	6.83	5.5	$	1.2

The weighted average fair value per share of options granted during the years ended December 31, 2020 and 2019 was $3.51 and $1.33, respectively. The total intrinsic value of options exercised under the Stock Option Plans was $0.3 million and $0.03 million during the years ended December 31, 2020 and 2019, respectively.

The fair value of each option grant is estimated on the date of grant using the Black-Scholes option-pricing model with the following assumptions used for grants of options under the Plans:


	Year Ended December 31,
	2020	2019
Expected dividend yield	—	—
Expected stock price volatility	56%	40% - 43%
Risk-free interest rate	0.4%	1.7% - 2.6%
Expected life of options (years)	6	6

The Black-Scholes option valuation model requires the input of highly subjective assumptions, including the expected life of the stock-based award and stock-price volatility. The assumptions listed above represent management’s best estimates, but

these estimates involve inherent uncertainties and the application of management judgment. As a result, if other assumptions had been used, the Company’s recorded stock-based compensation expense could have been different. In addition, the Company is required to estimate the expected forfeiture rate and only recognize expense for those shares expected to vest. If the Company’s actual forfeiture rate is materially different from its estimate, the share-based compensation expense could be materially different. The Company calculates the expected stock price volatility using the Company’s historical stock price during the expected term immediately preceding a stock option grant date. The Company has not paid dividends in the past and does not anticipate paying dividends in the future. The Company uses the risk-free interest rates of United States Treasury securities for a comparable term as the expected life of a stock option. The expected life of options has been computed using the simplified method, which the Company uses as it does not believe it has established a consistent exercise pattern to accurately estimate the expected term of stock options.

Service-Based Restricted Stock and Unit Awards

The Company’s service-based restricted stock and unit awards are valued at the quoted market price of the Company’s common stock as of the date of grant and vest over a range of two to four years. Shares that do not vest on a scheduled vesting date due to a failure to satisfy vesting or performance criteria are forfeited and do not vest in future periods.

The following table summarizes the service-based restricted stock and unit award activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested restricted stock at December 31, 2019	129,142	$	5.22
Granted	705,658	$	5.85
Vested	(445,993)	$	4.57
Canceled	(35,748)	$	3.81
Unvested restricted stock at December 31, 2020	353,059	$	5.70

Performance-Based Restricted Stock and Unit Awards

Pursuant to the Employee Plan, the Company grants restricted stock and unit awards that vest upon reaching certain performance targets and individual performance goals, which historically have been based on the Company’s financial performance, Company operating income and other financial metrics for the current and/or future years. Such awards generally are subject to annual vesting from three to four years based upon continued employment and the achievement of the defined performance criteria. If the target set forth in the award agreement is not met, none of the related shares will vest and any compensation expense previously recognized will be reversed. The actual number of shares that will ultimately vest is dependent upon achieving the performance condition or other conditions set forth in the award agreement. The Company recognizes stock-based compensation expense related to performance awards based upon our determination of the likelihood of achieving the performance target or targets at each reporting date, net of estimated forfeitures.

The following table summarizes the performance-based restricted stock and unit award activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested restricted stock at December 31, 2019	14,331	$	8.95
Granted	1,519,533	$	4.88
Vested	(914,056)	$	5.00
Canceled	(164,485)	$	5.00
Unvested restricted stock at December 31, 2020	455,323	$	4.43

Market-Based Restricted Stock and Unit Awards

Pursuant to the Employee Plan, the Company grants restricted stock and unit awards that vest upon the achievement of certain defined total stockholder return targets using the companies in the Russell Micro Cap Index as a comparative group for current and/or future years. Such awards generally are subject to annual vesting from three to four years based upon continued employment and the achievement of the defined performance criteria. The actual number of shares that will ultimately vest is dependent upon achieving the performance condition or other conditions set forth in the award agreement. Shares that do not vest

on a scheduled vesting date due to a failure to satisfy vesting criteria are forfeited and do not vest in future periods. The Company reverses previously recognized compensation cost for market-based restricted stock unit awards only if the requisite service is not rendered.

The following table summarizes the market-based restricted stock and unit award activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested restricted stock at December 31, 2019	77,087	$	6.59
Granted	375,412	$	7.02
Vested	(131,711)	$	8.13
Canceled	(77,634)	$	6.38
Unvested restricted stock at December 31, 2020	243,154	$	6.49

The fair value of each market-based restricted stock and unit award grant is estimated on the date of grant using a Monte-Carlo simulation with the following assumptions used for grants under the Plans:


			Year Ended December 31,
			2020
Expected dividend yield			—
Expected stock price volatility			68.2%
Risk-free interest rate			0.2%
Expected term (years)			3
Weighted average grant date fair value			$6.68

There were no market-based grants under the Plans in 2019.

Stock Units

Each non-employee Director of the Company’s Board of Directors (the “Board”) receives a quarterly retainer (the “Retainer”), payable on or about the first day of each quarter, through the issuance of an equity-based award (an “Award”) under the Employee Plan in the form of a Deferred Stock Unit (a “DSU”). During 2020 and 2019, the Retainer was $30,000. The number of DSUs is determined by dividing the Retainer by the immediately preceding closing price of the Common Stock on the grant date. Each DSU represents the right to receive an equal number of shares of Common Stock upon the retirement, resignation or termination of service from the Board.

The following table summarizes the DSU activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested deferred stock at December 31, 2019	451,989	$	6.86
Granted	174,824	$	4.29
Vested	(193,028)	$	6.32
Unvested deferred stock at December 31, 2020	433,785	$	6.06

Income Taxes

12 Months Ended

Dec. 31, 2020

Income Tax Disclosure [Abstract]

Income Taxes

The consolidated income (loss) from operations before income taxes, by domestic and foreign entities, is as follows (in thousands):


	Year Ended December 31,
	2020		2019
Domestic	$	(5,687)	$	3,157
Foreign	2,256		(4,166)
Total	$	(3,431)	$	(1,009)

A reconciliation of the difference between the expected income tax expense (benefit) from operations at the U.S. federal statutory corporate tax rate of 21% and the Company’s effective tax rate is as follows (in thousands):


	Year Ended December 31,
	2020		2019
Income tax benefit computed at statutory rate	$	(721)	$	(212)
Items not deductible for tax purposes	226		297
Change in valuation allowance	1,508		514
State taxes	564		443

Net operating loss adjustments	—		246
Prior year return-to-provision true-up	16		(446)
Other	480		319
Provision for income taxes	$	2,073	$	1,161

Current and deferred income tax expense (benefit) is summarized as follows (in thousands):


	December 31,
	2020		2019
Current
Domestic	$	—	$	(53)
State	568		443
Foreign	1,102		295
Total Current	1,670		685
Deferred
Domestic	526		568
State	(308)		12
Foreign	185		(104)
Total Deferred	403		476
Provision for income taxes	$	2,073	$	1,161

The components of the deferred tax asset (liability) are as follows (in thousands):


	Year Ended December 31,
	2020		2019
Deferred tax assets:
Allowance for doubtful accounts	$	302	$	226
Inventory reserve	22		66
Property and equipment	1,924		1,465
Accrued expenses	870		858
Deferred revenue	305		847
State tax - deferred	1,327		1,914
Net operating loss carryforwards	15,128		13,732
Other	5,836		4,747
	25,714		23,855
Less - Valuation allowance	24,165		22,657
Total deferred tax assets	1,549		1,198
Deferred tax liabilities:
Other	(2,471)		(1,952)
Total deferred tax liabilities	(2,471)		(1,952)
Deferred tax liabilities, net	$	(922)	$	(754)

We believe that we have not established a sufficient history of earnings, on a stand-alone basis, to support the more likely than not realization of certain deferred tax assets in excess of existing taxable temporary differences. A valuation allowance has been provided for the majority of these net deferred income tax assets as of December 31, 2020 and 2019. The remaining net deferred tax assets at both December 31, 2020 and 2019 primarily relate to the Company’s European operations and certain state

tax benefits and are included in other non-current assets on the consolidated balance sheets. The remaining net deferred tax liabilities at both December 31, 2020 and 2019 primarily relate to the tax amortization of goodwill related to a prior acquisition reported in other long-term liabilities. The Company has federal, state, and foreign net operating loss carryforwards of $56.5 million, $13.0 million, and $16.1 million that expire at various dates from 2021 through 2036.

The Company evaluates its tax positions for potential liabilities associated with unrecognized tax benefits. The Company does not expect to record unrecognized tax benefits in the next twelve months.

For federal income tax purposes, tax years that remain subject to examination include years 2017 through 2020. However, the utilization of net operating loss carryforwards that arose prior to 2016 remains subject to examination through the years such carryforwards are utilized. For Europe, tax years that remain subject to examination include years 2016 to 2020. For Canada, tax years that remain subject to examination include years 2013 to 2020, depending on the subsidiary. For state income tax purposes, the tax years that remain subject to examination include years 2016 to 2020, depending upon the jurisdiction in which the Company files tax returns. The Company and its subsidiaries have various income tax returns in the process of examination. The Company does not expect these examinations will result in material unrecognized tax expense.

- Definition

The entire disclosure for income taxes. Disclosures may include net deferred tax liability or asset recognized in an enterprise's statement of financial position, net change during the year in the total valuation allowance, approximate tax effect of each type of temporary difference and carryforward that gives rise to a significant portion of deferred tax liabilities and deferred tax assets, utilization of a tax carryback, and tax uncertainties information.

+ References + Details

Earnings Per Share

12 Months Ended

Dec. 31, 2020

Earnings Per Share [Abstract]

Earnings Per Share

Basic and diluted earnings per share are computed by dividing net loss by the weighted-average number of common shares outstanding for the reporting period. Diluted earnings per share is computed by giving effect to all potential weighted average dilutive common stock, including options, restricted stock units and other equity based awards. A reconciliation of the denominator used in the calculation of basic and diluted earnings per share is as follows (in thousands):


	Year Ended December 31,
	2020		2019
Numerator:
Net loss	$	(5,504)	$	(2,170)
Denominator:
Weighted-average shares outstanding for basic loss per share	20,005		19,449



Adjusted weighted-average shares outstanding for diluted loss per share	20,005		19,449

In periods when we recognize a net loss, we exclude the impact of outstanding common stock equivalents from the diluted loss per share calculation as their inclusion would have an antidilutive effect. As of December 31, 2020 and 2019, we had outstanding common stock equivalents of approximately 3.6 million and 2.1 million, respectively, that have been excluded from the calculations of diluted earnings per share attributable to common stockholders because their effect would have been antidilutive.

Leases

12 Months Ended

Dec. 31, 2020

Leases [Abstract]

Leases

All of our office and warehouse facilities are leased under operating leases. We also lease vehicles primarily as operating leases. Most of our equipment leases are leased under finance leases. Lease costs are included within cost of service fee revenue, selling, general and administrative expenses and interest expense, net in our consolidated statements of operations and comprehensive income (loss).

Total lease costs consist of the following (in thousands):


	December 31, 2020		December 31, 2019
Lease costs:
Finance lease costs:
Amortization of right-of-use assets	$	919	$	1,387
Interest on lease liabilities	91		160
Operating lease costs	10,245		9,326
Variable lease costs	3,277		2,949
Short-term lease costs	1,302		1,656
Total lease costs	$	15,834	$	15,478

We had $0.9 million and $1.9 million of finance lease assets that are reported in property and equipment, net as of December 31, 2020 and 2019, respectively. As of December 31, 2020, our weighted-average remaining lease term relating to our operating leases is 5.3 years, with a weighted-average discount of 5.8%. As of December 31, 2019, our weighted-average remaining lease term relating to our operating leases was 5.6 years, with a weighted-average discount of 5.1%. As of December 31, 2020, our weighted-average remaining lease term relating to our finance leases is 1.6 years, with a weighted-average discount of 5.4%. As of December 31, 2019, our weighted-average remaining lease term relating to our finance leases was 2.1 years, with a weighted-average discount of 5.6%. Our leases have remaining lease terms of up to 9.7 years, some of which include options to extend the leases for up to 10 years and some of which include options to terminate the leases within 1 year.

Maturities of lease liabilities are as follows (in thousands):


	December 31, 2020
	Operating Leases		Finance Leases

2020	$	10,919	$	836
2021	10,127		166
2022	7,952		62
2023	5,760		25
2024	4,299		3
Thereafter	8,002		6
Total lease payments	47,059		1,098
Less interest	(7,019)		(42)
Total lease obligations	$	40,040	$	1,056

Supplemental consolidated cash flow information related to leases is as follows (in thousands):


	December 31, 2020		December 31, 2019

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows arising from operating leases	$	10,803	$	9,365
Operating cash flows arising from finance leases	$	91	$	160
Financing cash flows arising from finance leases	$	1,173	$	1,644
Right-of-use assets obtained in exchange for operating lease liabilities	$	6,422	$	2,910
Right-of-use assets obtained in exchange for finance lease liabilities	$	19	$	414

As of December 31, 2020, there were two operating lease commitments that had not yet commenced of approximately $2.8 million that are contracted to begin in January 2021 with lease terms of 5 years. There were no additional operating or financing leases that have not yet commenced.

Leases

Total lease costs consist of the following (in thousands):


	December 31, 2020		December 31, 2019
Lease costs:
Finance lease costs:
Amortization of right-of-use assets	$	919	$	1,387
Interest on lease liabilities	91		160
Operating lease costs	10,245		9,326
Variable lease costs	3,277		2,949
Short-term lease costs	1,302		1,656
Total lease costs	$	15,834	$	15,478

Maturities of lease liabilities are as follows (in thousands):


	December 31, 2020
	Operating Leases		Finance Leases

2020	$	10,919	$	836
2021	10,127		166
2022	7,952		62
2023	5,760		25
2024	4,299		3
Thereafter	8,002		6
Total lease payments	47,059		1,098
Less interest	(7,019)		(42)
Total lease obligations	$	40,040	$	1,056

Supplemental consolidated cash flow information related to leases is as follows (in thousands):


	December 31, 2020		December 31, 2019

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows arising from operating leases	$	10,803	$	9,365
Operating cash flows arising from finance leases	$	91	$	160
Financing cash flows arising from finance leases	$	1,173	$	1,644
Right-of-use assets obtained in exchange for operating lease liabilities	$	6,422	$	2,910
Right-of-use assets obtained in exchange for finance lease liabilities	$	19	$	414

Commitments and Contingencies	12 Months Ended
Commitments and Contingencies	Dec. 31, 2020
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	Commitments and ContingenciesThe Company is subject to claims in the ordinary course of business, including claims of alleged infringement by the Company or its subsidiaries of the patents, trademarks and other intellectual property rights of third parties. The Company is generally required to indemnify its service fee clients against any third party claims asserted against such clients alleging infringement by the Company of the patents, trademarks and other intellectual property rights of third parties. In the opinion of management, any liabilities resulting from these claims, would not have a material adverse effect on the Company’s financial position or results of operations.

Segment and Geographic Information

12 Months Ended

Dec. 31, 2020

Segment Reporting [Abstract]

Segment and Geographic Information

Segment and Geographic InformationThe Company's segments are comprised of strategic businesses that are defined by the service offerings they provide and consist of PFS Operations (which provides client services in relation to the customer physical experience, such as order management (OMS), order fulfillment, customer care and financial services) and LiveArea Professional Services (which provides client services in relation to the digital shopping experience of shopping online, such as strategic commerce consulting, strategy, design and digital marketing services and technology services). Each segment is led by a separate Business Unit Executive who reports directly to the Company’s Chief Executive Officer.

The Chief Operating Decision Maker ("CODM") evaluates segment performance using business unit direct contribution, which is defined as business unit revenues less costs of revenue and direct selling, general and administrative expenses, including depreciation and amortization. Direct contribution does not include any allocated corporate expenses, nor does it include stock-based compensation. The CODM does not routinely review assets by segment. The balance sheet by segment is not prepared and, therefore, we do not present segment assets below.

Corporate operations is a non-operating segment that develops and implements strategic initiatives and supports the Company’s operations by centralizing certain administrative functions such as finance, treasury, information technology and human resources.

The Company has two reporting units: PFS Operations and LiveArea Professional Services. We allocated goodwill to our reporting units using a relative fair value approach. We completed an assessment of any potential goodwill impairment for all reporting units and determined that zero impairment existed.

The following table discloses segment information for the periods presented (in thousands):


	Year ended December 31,
	2020		2019
Revenues:
PFS Operations	$	256,607	$	216,399
LiveArea Professional Services	85,898		77,623
Total revenues	$	342,505	$	294,022
Business unit direct contribution:
PFS Operations	$	15,170	$	11,545
LiveArea Professional Services	7,407		9,247
Total business unit direct contribution	22,577		20,792
Unallocated corporate expenses	(24,522)		(19,905)
Income (loss) from operations	$	(1,945)	$	887
Depreciation and amortization:
PFS Operations	$	6,740	$	8,047
LiveArea Professional Services	897		1,162
Unallocated corporate expenses	1,029		1,158
Total depreciation and amortization	$	8,666	$	10,367

Geographic areas in which the Company operates include the United States, Europe (primarily Belgium and U.K.), Canada, and India. Substantially all of the services performed in India support client arrangements in the United States, where the resulting revenue is reported. The following is geographic information by area. Revenues are attributed based on the Company’s domicile.


	Year Ended December 31,
	2020		2019
Revenues (in thousands):
United States	$	274,129	$	243,897
Europe	65,744		46,581
Canada	2,558		3,476
India	8,306		8,098
Inter-segment Eliminations	(8,232)		(8,030)
Total revenues	$	342,505	$	294,022


	December 31,
	2020		2019
Long-lived assets (in thousands):
United States	$	73,151	$	76,870
Europe	26,446		23,314
Canada	1,725		1,198
India	3,270		3,757
Total long-lived assets	$	104,592	$	105,139

- Definition

The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments.

+ References

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+ Details

Employee Savings Plan	12 Months Ended
Employee Savings Plan	Dec. 31, 2020
Retirement Benefits [Abstract]
Employee Savings Plan	Employee Savings PlanThe Company has a defined contribution employee savings plan under Section 401(k) of the Internal Revenue Code. Substantially all full-time and part-time U.S. employees are eligible to participate in the plan. The Company, at its discretion, may match employee contributions to the plan and also make an additional matching contribution in the form of profit sharing in recognition of the Company’s performance. The employer matching contributions are subject to a three-year vesting schedule based on the participant’s years of service with us. Our employees in Europe and Canada also have defined contribution plans. The Company contributed approximately $0.7 million and $0.7 million during the years ended December 31, 2020 and 2019, respectively, to match an approved percentage of employee contributions.

- Definition

The entire disclosure for retirement benefits.

+ References

Reference 1: http://www.xbrl.org/2003/role/exampleRef
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-Name Accounting Standards Codification
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Reference 3: http://www.xbrl.org/2003/role/disclosureRef
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Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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Reference 5: http://www.xbrl.org/2003/role/disclosureRef
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
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Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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-URI http://asc.fasb.org/topic&trid=2235017

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
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Reference 14: http://www.xbrl.org/2003/role/disclosureRef
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+ Details

Related Party Transaction	12 Months Ended
Related Party Transaction	Dec. 31, 2020
Related Party Transactions [Abstract]
Related Party Transaction	Related Party Transactions In June 2020 the Company entered into an agreement with Hardinge, Inc. ("Hardinge") in which our LiveArea segment is to provide various services related to e-commerce. Benjamin Rosenzweig ("Mr. Rosenzweig"), a member of our Board of Directors, is a partner at Privet Fund Management LLC ("Privet"). Privet is the general partner and investment manager of funds that own Hardinge and Mr. Rosenzweig also serves on the Board of Directors of Hardinge. We recognized $1.0 million in related party revenue in the twelve months ended December 31, 2020. As of December 31, 2020, there was an accounts receivable balance of $0.7 million from Hardinge.

Subsequent Events	12 Months Ended
Subsequent Events	Dec. 31, 2020
Subsequent Events [Abstract]
Subsequent Events	Subsequent EventsOn February 25, 2021, we entered into an operating lease for a distribution center in Las Vegas, NV. The operating lease right-of-use asset for the Las Vegas lease is approximately $3.7 million and the operating lease liability is approximately $3.7 million.

Significant Accounting Policies (Policies)	12 Months Ended
Significant Accounting Policies (Policies)	Dec. 31, 2020
Accounting Policies [Abstract]
Basis of Presentation	Basis of Presentation The consolidated financial statements contained in this Annual Report were prepared in accordance with accounting principles generally accepted in the United States of America ("US GAAP") for all periods presented and include the accounts of the Company and its majority owned subsidiaries over which the Company exercises control.
Reclassifications	We reclassify certain prior year amounts, as applicable, to conform to the current year presentation.
Principles of Consolidation	Principles of Consolidation All intercompany accounts and transactions have been eliminated in consolidation.
Use of Estimates	Use of Estimates The preparation of consolidated financial statements and related disclosures in conformity with accounting principles generally accepted in the United States of America (“US GAAP”) requires management to make judgments, estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and disclosure of contingent assets and liabilities. The recognition and allocation of certain revenues, cost of revenues, and selling, general and administrative expenses in these consolidated financial statements also require management estimates and assumptions. Estimates and assumptions about future events and their effects cannot be determined with certainty. The Company bases its estimates on historical experience and various other assumptions believed to be applicable and reasonable under the circumstances. These estimates may change as new events occur, as additional information is obtained and as the operating environment changes. These changes have been included in the consolidated financial statements as soon as they became known. In addition, management is periodically faced with uncertainties, the outcomes of which are not within its control and will not be known for prolonged periods of time. Based on a critical assessment of accounting policies and the underlying judgments and uncertainties affecting the application of those policies, management believes the Company’s consolidated financial statements are fairly stated in accordance with US GAAP and provide a fair presentation of the Company’s financial position and results of operations.
Revenue and Cost Recognition and Contract Modifications	Revenue and Cost Recognition The Company derives revenue primarily from services provided under contractual arrangements with our clients or from the sale of products under our distributor agreements. The majority of our revenue is derived from contracts and projects that can span from a few months to three to five years. The Company recognizes revenue when control of the promised goods or services is transferred to its customers, in an amount that reflects the consideration that we expect to receive in exchange for those goods or services. Control is transferred to a client or customer when, or as, the client or customer obtains control over that asset. The transaction price includes fixed and, in certain contracts, variable consideration. Variable consideration contained within our contracts includes discounts, rebates, incentives, penalties and other similar items. When a contract includes variable consideration, the Company estimates the variable consideration to determine whether any of it needs to be constrained. The Company includes the variable consideration in the transaction price only to the extent that it is probable that a significant reversal of the amount of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved. We estimate variable consideration and constraints based on our review of the contract terms and conditions. Variable consideration and constraint amounts are the most likely amounts based on our history with the customer. If no history is available, then we will recognize the most likely amount based on the range of possible consideration amounts. Variable consideration was not significant for the years ended December 31, 2020 and 2019. Variable consideration and constraints are updated at each reporting date. The Company’s billings for reimbursement of out-of-pocket expenses related to our Service Fee Revenues, consisting primarily of freight and shipping supplies, are included in pass-through revenues. Other items included in pass-through revenues include travel and certain third-party vendor expenses such as telecommunication charges. These other pass-through revenues are not deemed a material percentage of total revenues. In certain of our contracts, our clients elect to handle their shipping related costs directly with the carriers. Therefore, we present pass-through revenues separately, as we believe it provides better transparency to our core services. Incremental costs to obtain a contract (such as sales commissions) are expensed when incurred when the amortization period is one year or less; otherwise, incremental contract costs are expensed over time as promised goods and services are transferred to a customer. Recurring operating costs for contracts with clients and customers are recognized as incurred. Certain eligible, nonrecurring costs incurred in the initial phases of our contracts are capitalized when such costs (1) relate directly to the contract, (2) generate or enhance resources that will be used in satisfying the performance obligation in the future and (3) are expected to be recovered. Capitalized amounts are monitored regularly for impairment. The Company enters into contracts with clients and customers that contain multiple promises to transfer control of multiple products and/or services. To the extent a contract includes provisioning multiple products or services, judgment is applied to determine whether promised deliverables are distinct and are distinct in the context of the contract. If this criteria is not met, sales of different products or services are accounted for as a combined performance obligation. For arrangements with multiple distinct performance obligations, consideration is allocated among the performance obligations based on their relative standalone selling price. Standalone selling price is the price at which we would sell a promised good or service separately to the client or customer. Our warranties generally provide a client or customer with assurance that the related deliverable will function as the parties intended because it complies with agreed-upon specifications and is therefore not considered an additional performance obligation in the contract. The Company may execute more than one contract or agreement with a single client or customer. The separate contracts or agreements may be viewed as one combined arrangement or separate agreements for revenue recognition purposes. In order to reach appropriate conclusions regarding whether such agreements should be combined, the Company evaluates whether the agreements were negotiated as a package with a single commercial objective, whether the amount of consideration to be paid in one agreement depends on the price and/or performance of another agreement, or whether the good or services promised in the agreements represent a single performance obligation. The conclusions reached can impact the identification of distinct performance obligations, allocation of the transaction price to each performance obligation and the timing of revenue recognition related to those arrangements For contracts recognized over time, we recognize the estimated loss to the extent the project has been completed based on actual hours incurred compared to the total estimated hours. A loss is recognized when the current estimate of the consideration we expect to receive, modified to include any variable consideration, is less than the current estimate of total costs for the contract. Service Fee Revenue The Company’s service fee revenue primarily relates to our order to cash, fulfillment, customer care, consulting, design, digital marketing and technology services. The Company typically charges its service fee revenue on either a time and materials, fixed price, cost-plus a margin, a percent of shipped revenue, or retainer basis for professional services, or a per transaction basis, such as a per item basis for fulfillment services or a per labor hour basis for customer contact center services. Additional fees are billed for other services. Product Revenue Depending on the terms of the customer arrangement, product revenue and product cost is recognized at the point the customer gains control of the asset. The specific point in time when control transfers depends on the contract with the customer. Typically, our terms are Freight on Board (“FOB”) Shipping point, which we believe to be indicative of when control is transferred. We permit our customers to return product. Product revenue is reported net of projected future returns. Future returns are estimated based on historical return information. Management also considers any other current information and trends in making estimates. Gross versus Net Revenue In instances where revenue is derived from product sales from a third-party, we record revenue on a gross basis when we are a principal to the transaction and net of costs when we are acting as an agent between the customer or client and the vendor. We are the principal and record revenue on a gross basis if we control a promised good or service before transferring that good or service to the customer. We are an agent and record revenue on a net basis for what we retain for agency services if our role is to arrange for another entity to control the promised goods or services. Practical expedients The standard allows entities to use several practical expedients, including the as-invoiced practical expedient, determining whether a significant financing component exists, treatment of sales and usage-based taxes, and the recognition of certain incremental costs of obtaining a contract with a client or customer. Contracts of less than a year with a financing component will be expensed in that period as a practical expedient. Our current contracts do not have a financing component. Commissions on contracts of less than one year will be expensed as a practical expedient. Commissions will be capitalized on contracts over one year. As of December 31, 2020 and 2019, we did not have any material commissions on contracts in excess of one year. We also present our revenues net of sales and usage-based tax as a practical expedient. Contract modifications Contract modifications are routine in our industry. For each modification, the Company assesses whether the modification changes the scope and or price of the original agreement and whether those changes are commensurate with stand-alone selling price. Based on the results of this assessment, the Company either accounts for the modification as a separate contract, as a change in the original contract, or as a termination of the old contract and creation of a new contract in accordance with Accounting Standards Codification (“ASC”) 606-10-25-12.
Cash and Cash Equivalents	Cash and Cash Equivalents Cash equivalents are defined as short-term highly liquid investments with original maturities, when acquired, of three months or less. At times, the Company has cash balances in domestic bank accounts that exceed Federal Deposit Insurance Corporation insured limits. The Company has not experienced any losses related to these cash concentrations.
Accounts Receivable	Accounts Receivable The Company recognizes revenue and records trade accounts receivable, pursuant to the methods described above, when collectability is reasonably assured. Collectability is evaluated in the aggregate and on an individual customer or client basis taking into consideration payment due date, historical payment trends, current financial position, results of independent credit evaluations and payment terms. Related reserves are determined by either using percentages applied to certain aged receivable categories based on historical results, reevaluated and adjusted as additional information is received, or a specific identification method. After all attempts to collect a receivable have failed, the receivable is written off against the allowance for doubtful accounts.
Other Receivables	Other Receivables Other receivables primarily include amounts due from Ricoh for costs incurred by the Company under the distributor agreements and value added tax receivables.
Inventories	Inventories Inventories (all of which are finished goods) are stated at the lower of weighted average cost and net realizable value. The Company establishes inventory reserves based upon estimates of declines in values due to inventories that are slow moving or obsolete, excess levels of inventory or values assessed at lower than cost. Supplies Distributors assumes responsibility for slow-moving inventory under its Ricoh distributor agreements, subject to certain termination rights, but has the right to return product rendered obsolete by engineering changes, as defined. In the event PFSweb, Supplies Distributors and Ricoh terminate the distributor agreements, the agreements provide for the parties to mutually agree on a plan of disposition of Supplies Distributors’ then existing inventory.
Property and Equipment	Property and Equipment The Company makes judgments and estimates in conjunction with the carrying value of property and equipment, including amounts to be capitalized, depreciation and amortization methods and useful lives. Property and equipment are stated at cost and are depreciated using the straight-line method over the estimated useful lives of the respective assets. Capitalized implementation costs are depreciated over the respective client expected performance period. Leasehold improvements are amortized over the shorter of the useful life of the related asset or the remaining lease term. When events or changes in circumstances indicate that the carrying amount of our property and equipment might not be recoverable, the expected future undiscounted cash flows from the asset are estimated and compared with the carrying amount of the asset. If the sum of the estimated undiscounted cash flows is less than the carrying amount of the asset, an impairment loss is recorded. The impairment loss is measured by comparing the fair value of the asset with its carrying amount. Fair value is generally determined based on discounted cash flows or appraised values, as appropriate.
Leases	Leases We account for leases in accordance with ASC 842, Leases. Lease assets and liabilities are recognized at the commencement date of an arrangement where it is determined at inception that a lease exists. Lease assets represent the right to use an underlying asset for the lease term and lease liabilities represent the obligation to make lease payments arising from the lease. These assets and liabilities are initially recognized based on the present value of lease payments over the lease term. As most of our leases do not provide an implicit rate, we use an incremental borrowing rate based on the information available at the lease commencement date to discount payments to the present value. Some of these leases contain rent escalation clauses either fixed or adjusted periodically for inflation or market rates that are factored into our determination of lease payments. We also have variable lease payments that do not depend on a rate or index, primarily for items such as common area maintenance and real estate taxes, which are recorded as variable costs when incurred. The lease asset excludes incentives and initial direct costs incurred. Lease terms include options to extend or terminate the lease when it is reasonably certain that we will exercise that option. Our operating leases are included in operating lease right-of-use assets, current portion of operating lease liabilities and operating lease liabilities on the consolidated balance sheets. Our finance leases are included in property and equipment, long-term debt and finance lease obligations and current portion of long-term debt and finance lease obligations on the consolidated balance sheets. Leases with an initial term of 12 months or less are not recorded on the consolidated balance sheets. The expense for these short-term leases and operating leases is recognized on a straight-line basis over the lease term. We have lease agreements with lease and non-lease components and have elected to combine as a single lease component. In addition, we utilized the portfolio approach to group leases with similar characteristics and did not use hindsight to determine lease term.
Definite-Lived Intangible Assets	Definite-Lived Intangible Assets The Company’s definite-lived intangible assets are primarily comprised of non-compete agreements, trade names, customer relationships and developed technology. Definite-lived intangible assets are amortized over their estimated useful life and only tested for impairment whenever events or circumstances indicate that the carrying amount of an asset may not be recoverable. An impairment loss would be recognized when the carrying amount of the asset exceeds the estimated undiscounted future cash flows expected to result from the use of the asset and its eventual disposition. The impairment loss to be recorded would be the excess of the asset’s carrying value over its fair value. Fair value is determined using a discounted cash flow analysis or other valuation technique.
Goodwill	Goodwill Goodwill represents the excess of the purchase price over the fair value of the identifiable net assets acquired. Goodwill and other intangible assets with indefinite lives are not amortized to operations, but instead are reviewed for impairment at least annually on October 1, or more frequently when there is an indicator of impairment. Goodwill impairment exists when a reporting unit’s goodwill carrying value exceeds its implied fair value. The Company has no intangible asset with indefinite useful lives, other than goodwill. Accounting Standards Update (“ASU”) Topic 350: Testing Goodwill for Impairment (“ASU Topic 350”) permits an entity to make a qualitative assessment of whether it is more likely than not that a reporting unit’s fair value is less than its carrying amount before applying the one-step quantitative goodwill impairment test. When performing the qualitative analysis, an entity evaluates relevant events and circumstances, including but not limited to, macroeconomic conditions, industry and market conditions, overall financial performance, reporting unit specific events and entity specific events. If, after completing the qualitative analysis, an entity concludes that it is not more likely than not that the fair value of the reporting unit is less than its carrying amount, it would not be required to perform the one-step quantitative impairment test for that reporting unit. In the event that the based on the results of the qualitative analysis, it is concluded that it is not more likely than not that the fair value of a reporting unit or indefinite-lived asset exceeds its carrying value, the one-step quantitative impairment test is performed. Under the quantitative test, the Company compares the fair value of the reporting unit with its carrying value, including goodwill. If the fair value of the reporting unit is less than its carrying value, the Company records an impairment charge equal to the excess of the carrying value over the related fair value. Fair value of the reporting unit is determined using a discounted cash flow analysis. If the Company is required to perform the quantitative test described in the preceding paragraph, it would determine fair value using generally accepted valuation techniques, including discounted cash flows and market multiple analyses. These types of analyses contain uncertainties because they require management to make assumptions and to apply judgment to estimate industry economic factors and the profitability of future business strategies. The Company’s valuation methodology for assessing impairment would require management to make judgments and assumptions based on historical experience and projections of future operating performance. If these assumptions differ materially from future results, the Company may record impairment charges in the future.
Foreign Currency Translation and Transactions	Foreign Currency Translation and Transactions The functional currency of each of the Company’s foreign subsidiaries is local currency. Assets and liabilities are translated at exchange rates in effect at the end of the period and income and expense items are translated at the average exchange rates on a monthly basis. Translation adjustments are accumulated and reported as a component of accumulated other comprehensive income (loss) in the consolidated statements of shareholders’ equity. The Company includes currency gains and losses on short-term intercompany advances in the determination of net income and loss. The Company reports gains and losses on intercompany foreign currency transactions that are of a long-term investment nature as a component of accumulated other comprehensive income (loss) in the consolidated statements of shareholders’ equity.
Stock-Based Compensation	Stock-Based Compensation The Company uses stock-based compensation, including stock options, deferred stock units and other market and performance stock-based awards to provide long-term performance incentives for its executives, key employees and non-employee directors. From the service inception date to the grant date, the Company recognizes compensation cost for all share-based payments based on the reporting date fair value of the award. After the grant date, compensation cost is measured based on the grant date fair value. Depending on the conditions associated with the vesting of the award, compensation cost is recognized on a straight-line or graded basis, net of estimated forfeitures, over the requisite service period of each award. The Company records compensation cost as a component of selling, general and administrative expenses in the consolidated statements of operations. The Company estimates the fair value of each option grant on the date of grant using the Black-Scholes option-pricing model and estimates the compensation cost for certain of the awards that have a market condition using a Monte-Carlo simulation. The estimated fair value for awards involves assumptions for expected dividend yield, stock price volatility, risk-free interest rates and the expected life of the award.
Income Taxes	Income Taxes Deferred tax assets and liabilities are recognized for the future tax consequences attributable to differences between the financial statement carrying amounts of existing assets and liabilities and their respective tax bases. Deferred tax assets and liabilities are measured using enacted tax rates expected to apply to taxable income in the years in which those temporary differences are expected to be recovered or settled. The effect on deferred tax assets and liabilities of a change in tax rates is recognized in income in the period that includes the enactment date. Valuation allowances are established when necessary to reduce deferred tax assets to the amount more likely than not to be realized. The Company recognizes interest and penalties related to certain tax positions in income tax expense and monitors uncertain tax positions and recognizes tax benefits only when management believes the relevant tax positions would more likely than not be sustained upon examination.
Fair Value of Financial Instruments	Fair Value of Financial Instruments In accordance with ASC 825, Financial Instruments, fair value is determined utilizing a hierarchy of valuation techniques. The three levels of the fair value hierarchy are as follows: Level 1: Observable inputs such as quoted prices (unadjusted) in active markets for identical assets or liabilities. Level 2: Inputs, other than quoted prices, that are observable for the asset or liability, either directly or indirectly; these include quoted prices for similar assets or liabilities in active markets and quoted prices for identical or similar assets or liabilities in markets that are not active. Level 3: Unobservable inputs that reflect the reporting entity’s own assumptions. The carrying value of the Company’s financial instruments, which include cash and cash equivalents, accounts receivable, other receivables, trade accounts payable and debt, approximate their fair values at December 31, 2020 and 2019 based on short terms to maturity or current market prices and interest rates or observable inputs such as quoted prices in active markets. Nonrecurring Fair Value Measurements The purchase price of business acquisitions is allocated to the tangible and identifiable intangible assets acquired and liabilities assumed based on their estimated fair values on the acquisition dates, with any excess recorded as goodwill. The Company utilizes Level 3 inputs in the determination of the initial fair value of assets and liabilities. Non-financial assets such as goodwill, intangible assets, software development costs and property and equipment are subsequently measured at fair value when there is an indicator of impairment and recorded at fair value only when impairment is recognized.
Impact of Recently Issued Accounting Standards	Impact of Recently Issued Accounting Standards Pronouncements Recently Adopted In January 2017, the FASB issued ASU No. 2017-04, “Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill impairment” (“ASU 2017-04”), which removes Step 2 of the goodwill impairment test. A goodwill impairment will now be determined by the amount by which a reporting unit’s carrying value exceeds its fair value, not to exceed the carrying amount of goodwill. ASU 2017-04 is effective for annual reporting periods, and interim periods therein, beginning after December 15, 2022, with early adoption permitted. The Company elected to adopt this new guidance early, beginning on January 1, 2020. The adoption of ASU 2017-04 did not have a material impact on our consolidated financial statements. In August 2018, the FASB issued ASU No. 2018-15 "Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract; Disclosures for Implementation Costs Incurred for Internal-Use Software and Cloud Computing Arrangements" (“ASU 2018-15”), which aligns the accounting for implementation costs incurred in a hosting arrangement that is a service contract with the accounting for implementation costs incurred to develop or obtain internal-use software under ASC Subtopic 350-40, in order to determine which costs to capitalize and recognize as an asset. ASU 2018-15 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019, and can be applied either prospectively to implementation costs incurred after the date of adoption or retrospectively to all arrangements. We have adopted ASU 2018-15 on January 1, 2020 on a prospective basis. The adoption of ASU 2018-15 did not have a material impact on our consolidated financial statements. Pronouncements Not Yet Adopted In June 2016, the FASB issued ASU 2016-13, "Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments," ("ASU 2016-13") which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. ASU 2016-13 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019 for all public entities, excluding smaller reporting companies, and after December 15, 2022 for smaller reporting companies. It requires a cumulative effect adjustment to the balance sheet as of the beginning of the first reporting period in which the guidance is effective. We will adopt ASU 2016-13 on January 1, 2023. We are currently in the early phase of evaluating the impact of the adoption of ASU 2016-13 on our consolidated financial statements.

Revenue from Contracts with Clients and Customers (Tables)

12 Months Ended

Dec. 31, 2020

Revenue from Contract with Customer [Abstract]

Summary of Contract Balances

Contract balances consisted of the following (in thousands):


	December 31, 2020		December 31, 2019
Contract Assets
Costs to Fulfill	5,659		4,875
Total Contract Assets	$	5,659	$	4,875
Contract Liabilities
Accrued Contract Liabilities	$	1,067	$	1,806
Deferred Revenue	6,456		7,456
Total Contract Liabilities	$	7,523	$	9,262

Summary of Revenues Disaggregated by Revenue Source, Timing of Revenue Recognition and Region

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands):


	Year Ended December 31, 2020							Year Ended December 31, 2019
	PFS Operations		LiveArea Professional Services			Total		PFS Operations		LiveArea Professional Services			Total
Revenues:
Service fee revenue	$	174,868	$	82,793	(1)	$	257,661	$	139,490	$	74,892	(1)	$	214,382
Product revenue, net	22,865		—			22,865		26,613		—			26,613
Pass-through revenue	58,874		3,105			61,979		50,296		2,731			53,027
Total revenues	$	256,607	$	85,898		$	342,505	$	216,399	$	77,623		$	294,022

(1) Includes $1.0 million and no related party revenue as of December 31, 2020 and December 31, 2019, respectively.

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by timing of revenue recognition (in thousands):


	Year Ended December 31, 2020							Year Ended December 31, 2019
	PFS Operations		LiveArea Professional Services			Total		PFS Operations		LiveArea Professional Services			Total
Revenues:
Over time	$	233,742	$	85,898	(1)	$	319,640	$	189,786	$	76,645	(1)	$	266,431
Point-in-time	22,865		—			22,865		26,613		978			27,591
Total revenues	$	256,607	$	85,898		$	342,505	$	216,399	$	77,623		$	294,022

(1) Includes $1.0 million and no related party revenue as of December 31, 2020 and December 31, 2019, respectively.

The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands):


	Year Ended December 31, 2020							Year Ended December 31, 2019
	PFS Operations		LiveArea Professional Services			Total		PFS Operations		LiveArea Professional Services			Total
Revenues by region:
North America	$	202,176	$	74,514	(1)	$	276,690	$	178,760	$	68,684	(1)	$	247,444
Europe	54,431		11,384			65,815		37,639		8,939			46,578
Total revenues	$	256,607	$	85,898		$	342,505	$	216,399	$	77,623		$	294,022

(1) Includes $1.0 million and no related party revenue as of December 31, 2020 and December 31, 2019, respectively.

Property and Equipment (Tables)

12 Months Ended

Dec. 31, 2020

Property, Plant and Equipment [Abstract]

Summary of Property and Equipment

The components of property and equipment as of December 31, 2020 and 2019 are as follows (in thousands):


	December 31,				Depreciable Life
	2020		2019
Purchased and capitalized software costs	$	36,371	$	37,680	1-10 years
Furniture, fixtures and equipment	29,512		28,377		3-10 years
Computer equipment	16,199		15,034		3 years
Leasehold improvements	17,795		17,201		3-10 years
In-process assets	2,115		1,457
	101,992		99,750
Less-accumulated depreciation and amortization	(82,814)		(81,314)
Property and equipment, net	$	19,178	$	18,436

Goodwill and Identifiable Intangibles, Net (Tables)

12 Months Ended

Dec. 31, 2020

Goodwill and Intangible Assets Disclosure [Abstract]

Schedule of Definite-Lived Identifiable Intangible Assets Acquired

The following table presents the gross carrying value and accumulated amortization for identifiable intangibles (in thousands):


	December 31, 2020						December 31, 2019						Estimated Useful Life from Acquisition
	Gross Carrying Value		Accumulated Amortization		Net Carrying Value		Gross Carrying Value		Accumulated Amortization		Net Carrying Value
Trade names	$	1,250	$	(1,250)	$	—	$	1,250	$	(1,250)	$	—	2.25 - 2.5 years
Non-compete agreements	571		(571)		—		570		(570)		—		1 - 3.5 years
Leasehold	45		(45)		—		45		(45)		—		2.5 years
Customer relationships	10,171		(9,506)		665		10,120		(8,989)		1,131		1.6 - 9 years
Developed technology	1,532		(1,532)		—		1,509		(1,509)		—		2.5 - 3 years
Other intangibles	494		(494)		—		492		(488)		4		9 years
Total definite-lived identifiable intangible assets	$	14,063	$	(13,398)	$	665	$	13,986	$	(12,851)	$	1,135

Summary of Estimated Amortization Expense

The estimated amortization expense for each of the next five years is as follows (in thousands):


2021	$	282
2022	197
2023	138
2024	48
2025	—

Debt Obligations (Tables)

12 Months Ended

Dec. 31, 2020

Debt Disclosure [Abstract]

Summary of Outstanding Debt and Capital Lease Obligations

Outstanding debt and finance lease obligations consist of the following (in thousands):


	December 31,
	2020		2019
U.S. Credit Agreement:
Revolving loan	$	33,500	$	30,200
Equipment loan	8,035		5,426
Debt issuance costs	(224)		(303)
Finance leases	1,056		2,177
Other	120		300
Total	42,487		37,800
Less current portion of long-term debt	3,414		2,971
Long-term debt, less current portion	$	39,073	$	34,829

Schedule of Aggregate Maturities of Debt

The Company’s aggregate maturities of debt subsequent to December 31, 2020 are as follows, excluding $0.2 million in debt issuance costs that reduce the carrying amount of the debt (in thousands):


Years ended December 31,
2021	$	2,521
2022	1,748
2023	35,023
2024	1,333
2025	866
Total	$	41,491

Stock and Stock Options (Tables)

12 Months Ended

Dec. 31, 2020

Share-based Payment Arrangement [Abstract]

Summary of Stock Option Activity Under the Stock Option Plans

The following tables summarize stock option activity under the Plans:


	Shares	Price Per Share	Weighted Average Exercise Price		Weighted Average Remaining Contractual Life (in years)	Aggregate Intrinsic Value (in millions)
Outstanding, December 31, 2019	1,378,550	$2.39 - $14.66	$	6.65
Granted	5,500	$6.69	$	6.69
Exercised	(113,583)	$2.39 - $6.23	$	4.77
Canceled	(149,750)	$2.72 - $14.66	$	7.27
Outstanding, December 31, 2020	1,120,717	$2.54 - $14.66	$	6.76
Exercisable, December 31, 2020	843,719	$2.54 - $14.66	$	7.25	4.7	$	0.8
Exercisable and expected to vest, December 31, 2020	1,063,967	$2.54 - $14.66	$	6.83	5.5	$	1.2

Schedule of Expected Life of the Stock Based Award and Stock Price Volatility

The fair value of each option grant is estimated on the date of grant using the Black-Scholes option-pricing model with the following assumptions used for grants of options under the Plans:


	Year Ended December 31,
	2020	2019
Expected dividend yield	—	—
Expected stock price volatility	56%	40% - 43%
Risk-free interest rate	0.4%	1.7% - 2.6%
Expected life of options (years)	6	6

Summary of Restricted Stock and Unit Award Activity

The following table summarizes the service-based restricted stock and unit award activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested restricted stock at December 31, 2019	129,142	$	5.22
Granted	705,658	$	5.85
Vested	(445,993)	$	4.57
Canceled	(35,748)	$	3.81
Unvested restricted stock at December 31, 2020	353,059	$	5.70

The following table summarizes the performance-based restricted stock and unit award activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested restricted stock at December 31, 2019	14,331	$	8.95
Granted	1,519,533	$	4.88
Vested	(914,056)	$	5.00
Canceled	(164,485)	$	5.00
Unvested restricted stock at December 31, 2020	455,323	$	4.43

The following table summarizes the market-based restricted stock and unit award activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested restricted stock at December 31, 2019	77,087	$	6.59
Granted	375,412	$	7.02
Vested	(131,711)	$	8.13
Canceled	(77,634)	$	6.38
Unvested restricted stock at December 31, 2020	243,154	$	6.49

The following table summarizes the DSU activity for the year ended December 31, 2020:


	Shares	Weighted Average Grant Date Fair Value per Share
Unvested deferred stock at December 31, 2019	451,989	$	6.86
Granted	174,824	$	4.29
Vested	(193,028)	$	6.32
Unvested deferred stock at December 31, 2020	433,785	$	6.06

Summary of Market-Based Restricted Stock and Unit Award Grant Estimated Under the Plans


			Year Ended December 31,
			2020
Expected dividend yield			—
Expected stock price volatility			68.2%
Risk-free interest rate			0.2%
Expected term (years)			3
Weighted average grant date fair value			$6.68

Income Taxes (Tables)

12 Months Ended

Dec. 31, 2020

Income Tax Disclosure [Abstract]

Consolidated Income (Loss) From Operations before Income Taxes, By Domestic and Foreign Entities

The consolidated income (loss) from operations before income taxes, by domestic and foreign entities, is as follows (in thousands):


	Year Ended December 31,
	2020		2019
Domestic	$	(5,687)	$	3,157
Foreign	2,256		(4,166)
Total	$	(3,431)	$	(1,009)

Reconciliation of the Difference between Expected Income Tax Expense (Benefit) from Operations


	Year Ended December 31,
	2020		2019
Income tax benefit computed at statutory rate	$	(721)	$	(212)
Items not deductible for tax purposes	226		297
Change in valuation allowance	1,508		514
State taxes	564		443

Net operating loss adjustments	—		246
Prior year return-to-provision true-up	16		(446)
Other	480		319
Provision for income taxes	$	2,073	$	1,161

Summary of Current and Deferred Income Tax Expense (Benefit)

Current and deferred income tax expense (benefit) is summarized as follows (in thousands):


	December 31,
	2020		2019
Current
Domestic	$	—	$	(53)
State	568		443
Foreign	1,102		295
Total Current	1,670		685
Deferred
Domestic	526		568
State	(308)		12
Foreign	185		(104)
Total Deferred	403		476
Provision for income taxes	$	2,073	$	1,161

Components of the Deferred Tax Asset (Liability)

The components of the deferred tax asset (liability) are as follows (in thousands):


	Year Ended December 31,
	2020		2019
Deferred tax assets:
Allowance for doubtful accounts	$	302	$	226
Inventory reserve	22		66
Property and equipment	1,924		1,465
Accrued expenses	870		858
Deferred revenue	305		847
State tax - deferred	1,327		1,914
Net operating loss carryforwards	15,128		13,732
Other	5,836		4,747
	25,714		23,855
Less - Valuation allowance	24,165		22,657
Total deferred tax assets	1,549		1,198
Deferred tax liabilities:
Other	(2,471)		(1,952)
Total deferred tax liabilities	(2,471)		(1,952)
Deferred tax liabilities, net	$	(922)	$	(754)

Earnings Per Share (Tables)

12 Months Ended

Dec. 31, 2020

Earnings Per Share [Abstract]

Schedule of Reconciliation of Denominator Used in Calculation of Basic and Diluted Earnings Per share

A reconciliation of the denominator used in the calculation of basic and diluted earnings per share is as follows (in thousands):


	Year Ended December 31,
	2020		2019
Numerator:
Net loss	$	(5,504)	$	(2,170)
Denominator:
Weighted-average shares outstanding for basic loss per share	20,005		19,449



Adjusted weighted-average shares outstanding for diluted loss per share	20,005		19,449

Leases (Tables)

12 Months Ended

Dec. 31, 2020

Leases [Abstract]

Lease Costs and Supplemental Cash Flow Information

Total lease costs consist of the following (in thousands):


	December 31, 2020		December 31, 2019
Lease costs:
Finance lease costs:
Amortization of right-of-use assets	$	919	$	1,387
Interest on lease liabilities	91		160
Operating lease costs	10,245		9,326
Variable lease costs	3,277		2,949
Short-term lease costs	1,302		1,656
Total lease costs	$	15,834	$	15,478

Supplemental consolidated cash flow information related to leases is as follows (in thousands):


	December 31, 2020		December 31, 2019

Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows arising from operating leases	$	10,803	$	9,365
Operating cash flows arising from finance leases	$	91	$	160
Financing cash flows arising from finance leases	$	1,173	$	1,644
Right-of-use assets obtained in exchange for operating lease liabilities	$	6,422	$	2,910
Right-of-use assets obtained in exchange for finance lease liabilities	$	19	$	414

Finance Lease Maturity

Maturities of lease liabilities are as follows (in thousands):


	December 31, 2020
	Operating Leases		Finance Leases

2020	$	10,919	$	836
2021	10,127		166
2022	7,952		62
2023	5,760		25
2024	4,299		3
Thereafter	8,002		6
Total lease payments	47,059		1,098
Less interest	(7,019)		(42)
Total lease obligations	$	40,040	$	1,056

Operating Lease Maturity

Maturities of lease liabilities are as follows (in thousands):


	December 31, 2020
	Operating Leases		Finance Leases

2020	$	10,919	$	836
2021	10,127		166
2022	7,952		62
2023	5,760		25
2024	4,299		3
Thereafter	8,002		6
Total lease payments	47,059		1,098
Less interest	(7,019)		(42)
Total lease obligations	$	40,040	$	1,056

Segment and Geographic Information (Tables)

12 Months Ended

Dec. 31, 2020

Segment Reporting [Abstract]

Summary of Segment Information

The following table discloses segment information for the periods presented (in thousands):


	Year ended December 31,
	2020		2019
Revenues:
PFS Operations	$	256,607	$	216,399
LiveArea Professional Services	85,898		77,623
Total revenues	$	342,505	$	294,022
Business unit direct contribution:
PFS Operations	$	15,170	$	11,545
LiveArea Professional Services	7,407		9,247
Total business unit direct contribution	22,577		20,792
Unallocated corporate expenses	(24,522)		(19,905)
Income (loss) from operations	$	(1,945)	$	887
Depreciation and amortization:
PFS Operations	$	6,740	$	8,047
LiveArea Professional Services	897		1,162
Unallocated corporate expenses	1,029		1,158
Total depreciation and amortization	$	8,666	$	10,367

Schedule of Revenues & Long-lived Assets Based on Geographic Area

The following is geographic information by area. Revenues are attributed based on the Company’s domicile.


	Year Ended December 31,
	2020		2019
Revenues (in thousands):
United States	$	274,129	$	243,897
Europe	65,744		46,581
Canada	2,558		3,476
India	8,306		8,098
Inter-segment Eliminations	(8,232)		(8,030)
Total revenues	$	342,505	$	294,022


	December 31,
	2020		2019
Long-lived assets (in thousands):
United States	$	73,151	$	76,870
Europe	26,446		23,314
Canada	1,725		1,198
India	3,270		3,757
Total long-lived assets	$	104,592	$	105,139

Significant Accounting Policies - Additional Information (Details) $ in Millions	12 Months Ended
	Dec. 31, 2020 USD ($) agreement	Dec. 31, 2019 agreement
Significant Accounting Policies [Line Items]
Capitalized contract cost, amortization period	1 year
Minimum
Significant Accounting Policies [Line Items]
Project contract period	3 years
Maximum
Significant Accounting Policies [Line Items]
Project contract period	5 years
Customer Concentration Risk \| Revenues
Significant Accounting Policies [Line Items]
Revenues \| $	$ 38.9
Concentration risk	11.00%
Credit Concentration Risk \| Accounts Receivable
Significant Accounting Policies [Line Items]
Number of customers \| agreement	2	1

Revenue from Contracts with Clients and Customers - Additional Information, Performance Obligations (Details) $ in Millions	Dec. 31, 2020 USD ($)
Revenue from Contract with Customer [Abstract]
Performance obligation	$ 7.8
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2021-01-01
Revenue from Contract with Customer [Abstract]
Percentage of remaining performance obligations revenue expected to be recognized	89.00%
Disaggregation of Revenue [Line Items]
Remaining performance obligations period expected to be recognized	1 year
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2022-01-01
Revenue from Contract with Customer [Abstract]
Percentage of remaining performance obligations revenue expected to be recognized	100.00%
Disaggregation of Revenue [Line Items]
Remaining performance obligations period expected to be recognized	1 year

Revenue from Contracts with Clients and Customers - Summary of Contract Balances (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Contract Assets
Costs to Fulfill	$ 5,659	$ 4,875
Contract Liabilities
Accrued Contract Liabilities	1,067	1,806
Deferred Revenue	6,456	7,456
Total Contract Liabilities	$ 7,523	$ 9,262

Revenue from Contracts with Clients and Customers - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended		24 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2019
Revenue from Contract with Customer [Abstract]
Change in costs to fulfill contract assets	$ 0.8		$ (0.3)
Increase in costs to fulfill contract assets from new projects	5.3	$ 6.1
Amortization of costs to fulfill contract assets	4.5	6.4
Changes in net contract liabilities	(1.7)		$ (0.5)
Increase in contract liabilities for new projects	11.8	10.8
Amortization and recognition of revenue	$ 13.5	$ 11.3

Revenue from Contracts with Clients and Customers - Summary of Revenues Disaggregated by Revenue Source, Timing of Revenue Recognition and Region (Details) - USD ($)	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Revenues:
Disaggregated revenue	$ 342,505,000	$ 294,022,000
Related party revenue	1,046,000	0
North America
Revenues:
Disaggregated revenue	276,690,000	247,444,000
Europe
Revenues:
Disaggregated revenue	65,815,000	46,578,000
Over time
Revenues:
Disaggregated revenue	319,640,000	266,431,000
Point-in-time
Revenues:
Disaggregated revenue	22,865,000	27,591,000
PFS Operations
Revenues:
Disaggregated revenue	256,607,000	216,399,000
PFS Operations \| North America
Revenues:
Disaggregated revenue	202,176,000	178,760,000
PFS Operations \| Europe
Revenues:
Disaggregated revenue	54,431,000	37,639,000
PFS Operations \| Over time
Revenues:
Disaggregated revenue	233,742,000	189,786,000
PFS Operations \| Point-in-time
Revenues:
Disaggregated revenue	22,865,000	26,613,000
LiveArea Professional Services
Revenues:
Disaggregated revenue	85,898,000	77,623,000
LiveArea Professional Services \| North America
Revenues:
Disaggregated revenue	74,514,000	68,684,000
LiveArea Professional Services \| Europe
Revenues:
Disaggregated revenue	11,384,000	8,939,000
LiveArea Professional Services \| Over time
Revenues:
Disaggregated revenue	85,898,000	76,645,000
LiveArea Professional Services \| Point-in-time
Revenues:
Disaggregated revenue	0	978,000
Service fee revenue
Revenues:
Disaggregated revenue	257,661,000	214,382,000
Service fee revenue \| PFS Operations
Revenues:
Disaggregated revenue	174,868,000	139,490,000
Service fee revenue \| LiveArea Professional Services
Revenues:
Disaggregated revenue	82,793,000	74,892,000
Product revenue, net
Revenues:
Disaggregated revenue	22,865,000	26,613,000
Product revenue, net \| PFS Operations
Revenues:
Disaggregated revenue	22,865,000	26,613,000
Product revenue, net \| LiveArea Professional Services
Revenues:
Disaggregated revenue	0	0
Pass-through revenue
Revenues:
Disaggregated revenue	61,979,000	53,027,000
Pass-through revenue \| PFS Operations
Revenues:
Disaggregated revenue	58,874,000	50,296,000
Pass-through revenue \| LiveArea Professional Services
Revenues:
Disaggregated revenue	$ 3,105,000	$ 2,731,000

Property and Equipment (Detail) - USD ($) $ in Thousands	12 Months Ended
Property and Equipment (Detail) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 101,992	$ 99,750
Less-accumulated depreciation and amortization	(82,814)	(81,314)
Property and equipment, net	19,178	18,436
Purchased and capitalized software costs
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 36,371	37,680
Purchased and capitalized software costs \| Minimum
Property, Plant and Equipment [Line Items]
Depreciable Life	1 year
Purchased and capitalized software costs \| Maximum
Property, Plant and Equipment [Line Items]
Depreciable Life	10 years
Furniture, fixtures and equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 29,512	28,377
Furniture, fixtures and equipment \| Minimum
Property, Plant and Equipment [Line Items]
Depreciable Life	3 years
Furniture, fixtures and equipment \| Maximum
Property, Plant and Equipment [Line Items]
Depreciable Life	10 years
Computer equipment
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 16,199	15,034
Depreciable Life	3 years
Leasehold improvements
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 17,795	17,201
Leasehold improvements \| Minimum
Property, Plant and Equipment [Line Items]
Depreciable Life	3 years
Leasehold improvements \| Maximum
Property, Plant and Equipment [Line Items]
Depreciable Life	10 years
In-process assets
Property, Plant and Equipment [Line Items]
Property and equipment, gross	$ 2,115	$ 1,457

Property and Equipment - Additional Information (Detail) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Property, Plant and Equipment [Abstract]
Depreciation	$ 7,300	$ 8,300
Property and equipment held under finance leases	900	1,900
Property and equipment held under finance leases, accumulated amortization	2,300	2,500
Depreciation and amortization	$ 919	$ 1,387

Goodwill and Identifiable Intangibles, Net - Additional Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Goodwill and Identifiable Intangibles, Net [Line Items]
Goodwill changed due to foreign currency translation	$ 200	$ 300
Goodwill	45,615	45,393
Amortization expenses	500	700
LiveArea Professional Services
Goodwill and Identifiable Intangibles, Net [Line Items]
Goodwill	23,200	23,200
PFS Operations
Goodwill and Identifiable Intangibles, Net [Line Items]
Goodwill	$ 22,400	$ 22,200

Goodwill and Identifiable Intangibles, Net - Schedule of Definite-Lived Identifiable Intangible Assets Acquired (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 14,063	$ 13,986
Accumulated Amortization	(13,398)	(12,851)
Net Carrying Value	665	1,135
Trade names
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	1,250	1,250
Accumulated Amortization	(1,250)	(1,250)
Net Carrying Value	$ 0	0
Trade names \| Minimum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	2 years 3 months
Trade names \| Maximum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	2 years 6 months
Non-compete agreements
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 571	570
Accumulated Amortization	(571)	(570)
Net Carrying Value	$ 0	0
Non-compete agreements \| Minimum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	1 year
Non-compete agreements \| Maximum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	3 years 6 months
Leasehold
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 45	45
Accumulated Amortization	(45)	(45)
Net Carrying Value	$ 0	0
Estimated Useful Life from Acquisition	2 years 6 months
Customer relationships
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 10,171	10,120
Accumulated Amortization	(9,506)	(8,989)
Net Carrying Value	$ 665	1,131
Customer relationships \| Minimum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	1 year 7 months 6 days
Customer relationships \| Maximum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	9 years
Developed technology
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 1,532	1,509
Accumulated Amortization	(1,532)	(1,509)
Net Carrying Value	$ 0	0
Developed technology \| Minimum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	2 years 6 months
Developed technology \| Maximum
Finite-Lived Intangible Assets [Line Items]
Estimated Useful Life from Acquisition	3 years
Other intangibles
Finite-Lived Intangible Assets [Line Items]
Gross Carrying Value	$ 494	492
Accumulated Amortization	(494)	(488)
Net Carrying Value	$ 0	$ 4
Estimated Useful Life from Acquisition	9 years

Goodwill and Identifiable Intangibles, Net - Summary of Estimated Amortization Expense (Details) $ in Thousands	Dec. 31, 2020 USD ($)
Goodwill and Intangible Assets Disclosure [Abstract]
2021	$ 282
2022	197
2023	138
2024	48
2025	$ 0

Inventory Financing - Additional Information (Details) - USD ($)	12 Months Ended
	Dec. 31, 2021	Dec. 31, 2020	Dec. 31, 2019
Line of Credit Facility [Line Items]
Cash dividend receivable		$ 0	$ 1,800,000
Supplies Distributors \| Scenario Forecast
Line of Credit Facility [Line Items]
Cash dividends received	$ 600,000
Short Term Credit Facility \| United States \| IBM Credit LLC \| Supplies Distributors
Line of Credit Facility [Line Items]
Maximum financing receivable capacity through agreement thereafter		$ 7,500,000
Notice period time to exit from the agreement		90 day
Outstanding borrowing		$ 3,600,000	$ 3,000,000.0
Available credit		100,000
Subordinated note outstanding, minimum limit		$ 1,000,000.0
Weighted average interest rate on outstanding borrowings		3.75%	5.25%
Short Term Credit Facility \| United States \| IBM Credit LLC \| Supplies Distributors \| Prime Rate
Line of Credit Facility [Line Items]
Percentage points added to the reference rate to compute the variable rate on the debt instrument		0.50%

Debt Obligations - Summary of Outstanding Debt and Capital Lease Obligations (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018
Debt Instrument [Line Items]
Debt issuance costs	$ (200)
Finance leases	1,056	$ 2,177
Other	120	300
Total	42,487	37,800
Less current portion of long-term debt	3,414	2,971
Long-term debt, less current portion	39,073	34,829
U.S. Credit Agreement
Debt Instrument [Line Items]
Debt issuance costs	(224)	(303)
U.S. Credit Agreement \| Revolving loan
Debt Instrument [Line Items]
Credit facility	33,500	30,200
Debt issuance costs			$ (300)
U.S. Credit Agreement \| Equipment loan
Debt Instrument [Line Items]
Credit facility	$ 8,035	$ 5,426

Debt Obligations - U.S. Credit Agreement - Additional Information (Details) - USD ($)	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019	Dec. 31, 2018	Nov. 01, 2018	Aug. 31, 2015
Line of Credit Facility [Line Items]
Credit Agreement, fee paid	$ 200,000
Debt issuance costs	200,000
U.S. Credit Agreement
Line of Credit Facility [Line Items]
Credit Agreement, fee paid	224,000	$ 303,000
Debt issuance costs	224,000	$ 303,000
U.S. Credit Agreement \| Revolving loan
Line of Credit Facility [Line Items]
Credit facility maximum borrowing capacity					$ 32,500,000
Available credit under credit agreement	$ 14,200,000			$ 60,000,000.0
Available increase under credit agreement				20,000,000.0
Availability under credit agreement after available increase under credit agreement				$ 80,000,000.0
Weighted average interest rate on outstanding borrowings	2.52%	3.96%
Credit Agreement, fee paid			$ 300,000
Debt issuance costs			$ 300,000
Credit facility collateral pledge percentage	65.00%
U.S. Credit Agreement \| Term loan
Line of Credit Facility [Line Items]
Credit facility maximum borrowing capacity					$ 30,000,000

Debt Obligations - Schedule of Aggregate Maturities of Debt (Details) $ in Thousands	Dec. 31, 2020 USD ($)
Schedule of aggregate maturities of debt
2021	$ 2,521
2022	1,748
2023	35,023
2024	1,333
2025	866
Total	$ 41,491

Stock and Stock Options - Additional Information (Details) - USD ($)		12 Months Ended
	Jun. 08, 2000	Dec. 31, 2020	Dec. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Number of preferred stock purchase rights issued per common share (in shares)	1
Number of shares which preferred stock purchase rights are convertible into (in shares)		0.001
Preferred stock purchase rights at exercise price ( in usd per share)		$ 65
Percentage of outstanding shares of common stock to exercise preferred stock purchase rights		20.00%
Preferred stock purchase rights expiration term after 2021 annual meeting		30 days
Stock-based compensation expense		$ 10,785,000	$ 3,027,000
Total unrecognized compensation costs		$ 4,200,000
Weighted average period		2 years 3 months 18 days
Reduction of shares available for grant (in shares)		1.22
Total intrinsic value of options and non-plan Options exercised		$ 300,000	30,000.00
Board of Directors Chairman
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock issued during period (in shares)		30,000	30,000
Selling, General and Administrative Expenses
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock-based compensation expense		$ 10,800,000	$ 3,000,000.0
Stock Options
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options and stock option plans vesting terms period		3 years
Stock options exercised within period		10 years
Quarterly vesting percentage		8.33%
Service-Based Restricted Stock and Restricted Stock Unit Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average fair value per share of performance shares granted (in usd per share)		$ 5.85
Grants in period (in shares)		705,658
Service-Based Restricted Stock and Restricted Stock Unit Awards \| Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options and stock option plans vesting terms period		2 years
Service-Based Restricted Stock and Restricted Stock Unit Awards \| Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options and stock option plans vesting terms period		4 years
Performance-Based Restricted Stock and Unit Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average fair value per share of performance shares granted (in usd per share)		$ 4.88
Grants in period (in shares)		1,519,533
Performance-Based Restricted Stock and Unit Awards \| Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options and stock option plans vesting terms period		3 years
Performance-Based Restricted Stock and Unit Awards \| Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options and stock option plans vesting terms period		4 years
Market-Based Restricted Stock and Unit Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average fair value per share of performance shares granted (in usd per share)		$ 7.02
Grants in period (in shares)		375,412	0
Market-Based Restricted Stock and Unit Awards \| Minimum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options and stock option plans vesting terms period		3 years
Market-Based Restricted Stock and Unit Awards \| Maximum
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Stock options and stock option plans vesting terms period		4 years
Employee Plan
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Outstanding stock options authorized for issuance (in shares)		10,442,340
Future grants under the stock option plans (in shares)		1,290,569
Reduction of shares available for grant (in shares)		1
Weighted average fair value per share of options granted (in usd per share)		$ 3.51	$ 1.33
Employee Plan \| Restricted Shares
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Weighted average fair value per share of performance shares granted (in usd per share)		$ 5.45	$ 3.13
Total fair value of performance shares vested		$ 7,700,000	$ 1,300,000

Stock and Stock Options - Summary of Stock Option Activity Under the Stock Option Plans (Details) $ / shares in Units, $ in Millions	12 Months Ended
	Dec. 31, 2020 USD ($) $ / shares shares
Shares
Outstanding shares, Beginning balance (in shares) \| shares	1,378,550
Shares granted (in shares) \| shares	5,500
Shares exercised (in shares) \| shares	(113,583)
Shares canceled (in shares) \| shares	(149,750)
Outstanding shares, Ending balance (in shares) \| shares	1,120,717
Shares exercisable (in shares) \| shares	843,719
Shares exercisable and expected to vest (in shares) \| shares	1,063,967
Weighted Average Exercise Price
Weighted average exercise price, Outstanding beginning balance (in usd per share)	$ 6.65
Weighted average exercise price granted (in usd per share)	6.69
Weighted average exercise price exercised (in usd per share)	4.77
Weighted average exercise price canceled (in usd per share)	7.27
Weighted average exercise price, Outstanding ending balance (in usd per share)	6.76
Weighted average exercise price exercisable (in usd per share)	7.25
Weighted average exercise price exercisable and expected to vest (in usd per share)	$ 6.83
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]
Weighted average remaining contractual life exercisable (in years)	4 years 8 months 12 days
Weighted average remaining contractual life exercisable and expected to vest (in years)	5 years 6 months
Aggregate intrinsic value exercisable \| $	$ 0.8
Aggregate intrinsic value exercisable and expected to vest \| $	$ 1.2
Minimum
Price Per Share
Outstanding price per share, Beginning balance (in usd per share)	$ 2.39
Price per share granted (in usd per share)	6.69
Price per share canceled (in usd per share)	2.72
Outstanding price per share, Ending balance (in usd per share)	2.54
Price per share exercisable (in usd per share)	2.54
Price per share exercisable and expected to vest (in usd per share)	2.54
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]
Price per share exercised (in usd per share)	2.39
Maximum
Price Per Share
Outstanding price per share, Beginning balance (in usd per share)	14.66
Price per share canceled (in usd per share)	14.66
Outstanding price per share, Ending balance (in usd per share)	14.66
Price per share exercisable (in usd per share)	14.66
Price per share exercisable and expected to vest (in usd per share)	14.66
Share-based Compensation Arrangement by Share-based Payment Award, Options, Additional Disclosures [Abstract]
Price per share exercised (in usd per share)	$ 6.23

Stock and Stock Options - Summary of Stock Option Activity Under the Plans (Details)	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Share-based Payment Arrangement [Abstract]
Expected dividend yield	0.00%	0.00%
Expected stock price volatility minimum	56.00%	40.00%
Expected stock price volatility maximum		43.00%
Risk-free interest rate minimum	0.40%	1.70%
Risk-free interest rate maximum		2.60%
Expected life of options (years)	6 years	6 years

Stock and Stock Options - Summary of Service-Based Restricted Stock and Unit Award Activity (Details) - Service-Based Restricted Stock and Restricted Stock Unit Awards	12 Months Ended
	Dec. 31, 2020 $ / shares shares
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]
Unvested restricted stock, Shares, beginning balance (in shares) \| shares	129,142
Shares, Granted (in shares) \| shares	705,658
Shares, Vested (in shares) \| shares	(445,993)
Shares, Canceled (in shares) \| shares	(35,748)
Unvested restricted stock, Shares, Ending balance (in shares) \| shares	353,059
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Abstract]
Unvested restricted stock, Weighted average grant date fair value per share, Beginning balance (in usd per share) \| $ / shares	$ 5.22
Weighted average grant date fair value per share, Granted (in usd per share) \| $ / shares	5.85
Weighted average grant date fair value per share, Vested (in usd per share) \| $ / shares	4.57
Weighted average grant date fair value per share, Canceled (in usd per share) \| $ / shares	3.81
Unvested restricted stock, Weighted average grant date fair value per share, Ending balance (in usd per share) \| $ / shares	$ 5.70

Stock and Stock Options - Summary of Performance-Based Restricted Stock and Unit Award Activity (Details) - Performance-Based Restricted Stock and Unit Awards	12 Months Ended
	Dec. 31, 2020 $ / shares shares
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]
Unvested restricted stock, Shares, beginning balance (in shares) \| shares	14,331
Shares, Granted (in shares) \| shares	1,519,533
Shares, Vested (in shares) \| shares	(914,056)
Shares, Canceled (in shares) \| shares	(164,485)
Unvested restricted stock, Shares, Ending balance (in shares) \| shares	455,323
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Abstract]
Unvested restricted stock, Weighted average grant date fair value per share, Beginning balance (in usd per share) \| $ / shares	$ 8.95
Weighted average grant date fair value per share, Granted (in usd per share) \| $ / shares	4.88
Weighted average grant date fair value per share, Vested (in usd per share) \| $ / shares	5.00
Weighted average grant date fair value per share, Canceled (in usd per share) \| $ / shares	5.00
Unvested restricted stock, Weighted average grant date fair value per share, Ending balance (in usd per share) \| $ / shares	$ 4.43

Stock and Stock Options - Summary of Market-Based Restricted Stock and Unit Award Activity (Details) - Market-Based Restricted Stock and Unit Awards - $ / shares	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]
Unvested restricted stock, Shares, beginning balance (in shares)	77,087
Shares, Granted (in shares)	375,412	0
Shares, Vested (in shares)	(131,711)
Shares, Canceled (in shares)	(77,634)
Unvested restricted stock, Shares, Ending balance (in shares)	243,154	77,087
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Abstract]
Unvested restricted stock, Weighted average grant date fair value per share, Beginning balance (in usd per share)	$ 6.59
Weighted average grant date fair value per share, Granted (in usd per share)	7.02
Weighted average grant date fair value per share, Vested (in usd per share)	8.13
Weighted average grant date fair value per share, Canceled (in usd per share)	6.38
Unvested restricted stock, Weighted average grant date fair value per share, Ending balance (in usd per share)	$ 6.49	$ 6.59

Stock and Stock Options - Summary of Market-Based Restricted Stock and Unit Award Grant Estimated Under the Plans (Details) - $ / shares	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected dividend yield	0.00%	0.00%
Expected term (years)	6 years	6 years
Market-Based Restricted Stock and Unit Awards
Share-based Compensation Arrangement by Share-based Payment Award [Line Items]
Expected dividend yield	0.00%
Expected stock price volatility	68.20%
Risk-free interest rate	0.20%
Expected term (years)	3 years
Weighted average grant date fair value	$ 6.68

Stock and Stock Options - Summary of Deferred Stock Unit Activity (Details) - DSU Award	12 Months Ended
	Dec. 31, 2020 $ / shares shares
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Number of Shares [Roll Forward]
Unvested restricted stock, Shares, beginning balance (in shares) \| shares	451,989
Shares, Granted (in shares) \| shares	174,824
Shares, Vested (in shares) \| shares	(193,028)
Unvested restricted stock, Shares, Ending balance (in shares) \| shares	433,785
Share-based Compensation Arrangement by Share-based Payment Award, Equity Instruments Other than Options, Nonvested, Weighted Average Grant Date Fair Value [Abstract]
Unvested restricted stock, Weighted average grant date fair value per share, Beginning balance (in usd per share) \| $ / shares	$ 6.86
Weighted average grant date fair value per share, Granted (in usd per share) \| $ / shares	4.29
Weighted average grant date fair value per share, Vested (in usd per share) \| $ / shares	6.32
Unvested restricted stock, Weighted average grant date fair value per share, Ending balance (in usd per share) \| $ / shares	$ 6.06

Income Taxes - Consolidated Income (Loss) From Operations before Income Taxes, By Domestic and Foreign Entities (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Income Tax Disclosure [Abstract]
Domestic	$ (5,687)	$ 3,157
Foreign	2,256	(4,166)
Loss before income taxes	$ (3,431)	$ (1,009)

- Definition

Amount of income (loss) from continuing operations, including income (loss) from equity method investments, before deduction of income tax expense (benefit), and income (loss) attributable to noncontrolling interest.

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+ Details

Income Taxes - Reconciliation of the Difference between Expected Income Tax Expense (Benefit) from Operations (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Income Tax Disclosure [Abstract]
Income tax benefit computed at statutory rate	$ (721)	$ (212)
Items not deductible for tax purposes	226	297
Change in valuation allowance	1,508	514
State taxes	564	443
Net operating loss adjustments	0	246
Prior year return-to-provision true-up	16	(446)
Other	480	319
Provision for income taxes	$ 2,073	$ 1,161

- Definition

Amount of current income tax expense (benefit) and deferred income tax expense (benefit) pertaining to continuing operations.

+ References + Details

Income Taxes - Additional Information (Details) $ in Millions	Dec. 31, 2020 USD ($)
Domestic Country
Operating Loss Carryforwards [Line Items]
Net operating loss carryforwards relate to taxable losses	$ 56.5
State and Local Jurisdiction
Operating Loss Carryforwards [Line Items]
Net operating loss carryforwards relate to taxable losses	13.0
Foreign Country
Operating Loss Carryforwards [Line Items]
Net operating loss carryforwards relate to taxable losses	$ 16.1

Income Taxes - Summary of Current and Deferred Income Tax Expense (Benefit) (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Current
Domestic	$ 0	$ (53)
State	568	443
Foreign	1,102	295
Total Current	1,670	685
Deferred
Domestic	526	568
State	(308)	12
Foreign	185	(104)
Total Deferred	403	476
Provision for income taxes	$ 2,073	$ 1,161

Income Taxes - Components of the Deferred Tax Asset (Liability) (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Deferred tax assets:
Allowance for doubtful accounts	$ 302	$ 226
Inventory reserve	22	66
Property and equipment	1,924	1,465
Accrued expenses	870	858
Deferred revenue	305	847
State tax - deferred	1,327	1,914
Net operating loss carryforwards	15,128	13,732
Other	5,836	4,747
Deferred tax assets, gross	25,714	23,855
Less - Valuation allowance	24,165	22,657
Total deferred tax assets	1,549	1,198
Deferred tax liabilities:
Other	(2,471)	(1,952)
Total deferred tax liabilities	(2,471)	(1,952)
Deferred tax liabilities, net	$ (922)	$ (754)

Earnings Per Share - Schedule of Reconciliation of Denominator Used in Calculation of Basic and Diluted Earnings Per share (Details) - USD ($) shares in Thousands, $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Numerator:
Net loss	$ (5,504)	$ (2,170)
Denominator:
Weighted-average shares outstanding for basic loss per share (in shares)	20,005	19,449
Adjusted weighted-average shares outstanding for diluted loss per share (in shares)	20,005	19,449

- Definition

The portion of profit or loss for the period, net of income taxes, which is attributable to the parent.

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-Subparagraph (c)
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Reference 22: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
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-Section 50
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-Subparagraph (c)
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Reference 23: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 250
-SubTopic 10
-Section 50
-Paragraph 8
-URI http://asc.fasb.org/extlink&oid=109234566&loc=d3e22658-107794

+ Details

Earnings Per Share - Additional Information (Details) - shares shares in Millions	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Earnings Per Share [Abstract]
Outstanding common stock excluded from calculations of diluted earnings per share (in shares)	3.6	2.1

Leases - Lease Cost (Details) - USD ($) $ in Thousands	12 Months Ended
Leases - Lease Cost (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Finance lease costs:
Amortization of right-of-use assets	$ 919	$ 1,387
Interest on lease liabilities	91	160
Operating lease costs	10,245	9,326
Variable lease costs	3,277	2,949
Short-term lease costs	1,302	1,656
Total lease costs	$ 15,834	$ 15,478

Leases - Additional Information (Details) $ in Millions	12 Months Ended
Leases - Additional Information (Details) $ in Millions	Dec. 31, 2020 USD ($) agreement	Dec. 31, 2019 USD ($)
Leases [Abstract]
Finance lease asset	$ 0.9	$ 1.9
Finance Lease, Right-of-Use Asset, Statement of Financial Position [Extensible List]	us-gaap:PropertyPlantAndEquipmentAndFinanceLeaseRightOfUseAssetAfterAccumulatedDepreciationAndAmortization
Operating lease, weighted-average remaining lease term	5 years 3 months 18 days	5 years 7 months 6 days
Operating lease, weighted-average discount rate	5.80%	5.10%
Finance lease, weighted-average remaining lease term	1 year 7 months 6 days	2 years 1 month 6 days
Finance lease, weighted-average discount rate	5.40%	5.60%
Remaining lease term	9 years 8 months 12 days
Extension term	10 years
Termination period	1 year
Number of operating lease commitments not commenced \| agreement	2
Amount of operating lease commitments not commenced	$ 2.8
Term of operating lease commitments not commenced	5 years

Leases - Maturities of Lease Liabilities (Details) - USD ($) $ in Thousands	Dec. 31, 2020	Dec. 31, 2019
Operating Leases
2020	$ 10,919
2021	10,127
2022	7,952
2023	5,760
2024	4,299
Thereafter	8,002
Total lease payments	47,059
Less interest	(7,019)
Total lease obligations	40,040
Finance Leases
2020	836
2021	166
2022	62
2023	25
2024	3
Thereafter	6
Total lease payments	1,098
Less interest	(42)
Total lease obligations	$ 1,056	$ 2,177

Leases - Supplemental Consolidated Cash Flows (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Cash paid for amounts included in the measurement of lease liabilities:
Operating cash flows arising from operating leases	$ 10,803	$ 9,365
Operating cash flows arising from finance leases	91	160
Financing cash flows arising from finance leases	1,173	1,644
Right-of-use assets obtained in exchange for operating lease liabilities	6,422	2,910
Right-of-use assets obtained in exchange for finance lease liabilities	$ 19	$ 414

Segment and Geographic Information- Additional Information (Details)	12 Months Ended
	Dec. 31, 2020 USD ($) reporting_unit
Segment Reporting [Abstract]
Number of reporting units \| reporting_unit	2
Goodwill impairment \| $	$ 0

Segment and Geographic Information - Summary of Segment Information (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Summary of product revenue by segments
Total revenues	$ 342,505	$ 294,022
Income (loss) from operations	(1,945)	887
Total depreciation and amortization	8,666	10,367
PFS Operations
Summary of product revenue by segments
Total revenues	256,607	216,399
LiveArea Professional Services
Summary of product revenue by segments
Total revenues	85,898	77,623
Operating Segments
Summary of product revenue by segments
Income (loss) from operations	22,577	20,792
Operating Segments \| PFS Operations
Summary of product revenue by segments
Total revenues	256,607	216,399
Income (loss) from operations	15,170	11,545
Total depreciation and amortization	6,740	8,047
Operating Segments \| LiveArea Professional Services
Summary of product revenue by segments
Total revenues	85,898	77,623
Income (loss) from operations	7,407	9,247
Total depreciation and amortization	897	1,162
Unallocated corporate expenses
Summary of product revenue by segments
Income (loss) from operations	(24,522)	(19,905)
Total depreciation and amortization	$ 1,029	$ 1,158

- Definition

Amount of revenue recognized from goods sold, services rendered, insurance premiums, or other activities that constitute an earning process. Includes, but is not limited to, investment and interest income before deduction of interest expense when recognized as a component of revenue, and sales and trading gain (loss).

+ References

Reference 1: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 22
-Subparagraph (a)
-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599

Reference 2: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 323
-SubTopic 10
-Section 50
-Paragraph 3
-Subparagraph (c)
-URI http://asc.fasb.org/extlink&oid=114001798&loc=d3e33918-111571

Reference 3: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 825
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-Section 50
-Paragraph 28
-Subparagraph (f)
-URI http://asc.fasb.org/extlink&oid=75031198&loc=d3e14064-108612

Reference 4: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
-Topic 280
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-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8933-108599

Reference 5: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 32
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Reference 6: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599

Reference 7: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
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-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9031-108599

Reference 8: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
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Reference 9: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
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Reference 10: http://www.xbrl.org/2003/role/disclosureRef
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-URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9054-108599

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-Name Accounting Standards Codification
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Reference 12: http://www.xbrl.org/2003/role/disclosureRef
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-Name Accounting Standards Codification
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Reference 13: http://www.xbrl.org/2003/role/disclosureRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 220
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-Section S99
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-Subparagraph (SX 210.5-03(1))
-URI http://asc.fasb.org/extlink&oid=120395209&loc=SL114868664-224227

+ Details

Segment and Geographic Information - Schedule of Revenues & Long-lived Assets Based on Geographic Area (Details) - USD ($) $ in Thousands	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Schedule of revenue based on geographic area
Total revenues	$ 342,505	$ 294,022
Long-lived assets	104,592	105,139
United States
Schedule of revenue based on geographic area
Long-lived assets	73,151	76,870
Europe
Schedule of revenue based on geographic area
Total revenues	65,815	46,578
Long-lived assets	26,446	23,314
Canada
Schedule of revenue based on geographic area
Long-lived assets	1,725	1,198
India
Schedule of revenue based on geographic area
Long-lived assets	3,270	3,757
Operating Segments \| United States
Schedule of revenue based on geographic area
Total revenues	274,129	243,897
Operating Segments \| Europe
Schedule of revenue based on geographic area
Total revenues	65,744	46,581
Operating Segments \| Canada
Schedule of revenue based on geographic area
Total revenues	2,558	3,476
Operating Segments \| India
Schedule of revenue based on geographic area
Total revenues	8,306	8,098
Inter-segment Eliminations
Schedule of revenue based on geographic area
Total revenues	$ (8,232)	$ (8,030)

- Definition

+ References

+ Details

Employee Savings Plan - Additional Information (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2020	Dec. 31, 2019
Retirement Benefits [Abstract]
Vesting term	3 years
Contribution amount	$ 0.7	$ 0.7

Related Party Transaction (Details) - USD ($)	12 Months Ended
Related Party Transaction (Details) - USD ($)	Dec. 31, 2020	Dec. 31, 2019
Related Party Transaction [Line Items]
Related party revenue	$ 1,046,000	$ 0
Board of Directors Chairman
Related Party Transaction [Line Items]
Related party revenue	1,000,000.0
Accounts receivable	$ 700,000

Subsequent Events (Details) - USD ($) $ in Thousands	Feb. 25, 2021	Dec. 31, 2020	Dec. 31, 2019
Subsequent Event [Line Items]
Operating lease right-of-use assets, net		$ 34,982	$ 36,403
Total lease obligations		$ 40,040
Subsequent Event \| Distribution Center, Las Vegas, NV
Subsequent Event [Line Items]
Operating lease right-of-use assets, net	$ 3,700
Total lease obligations	$ 3,700